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LANCÔME 
CHINA 
SOCIAL 
BRANDING 
REPORT 
SOCIAL CAMPAIGN REPORT 
© 
2014 
RESONANCE 
CHINA 
ALL 
RIGHTS 
RESERVED 
C H I N A!
LANCÔME 
CHINA 
SOCIAL 
BRANDING 
REPORT 
T 
H 
I 
S 
C 
O 
P 
Y 
I 
S 
J 
U 
S 
T 
A 
S 
M 
A 
L 
L 
S 
A 
M 
P 
L 
E 
REPORT SAMPLE PREVIEW 
Get 
the 
full 
version 
online: 
hIp://www.resonancechina.com/china-­‐social-­‐branding-­‐report/
LANCÔME 
CHINA 
SOCIAL 
BRANDING 
REPORT 
Welcome to the China Social 
Campaign Report. 
ABOUT 
THE 
CSCR 
MarkeVng 
campaigns 
in 
China 
provide 
a 
unique 
opportunity 
to 
observe 
brands 
acVvaVng 
and 
integraVng 
their 
digital 
and 
social 
channels. 
Whether 
in 
service 
of 
a 
new 
product 
launch, 
brand 
heritage 
exhibiVon, 
or 
seasonal 
sales 
promoVon, 
campaigns 
reveal 
each 
brand’s 
blueprint 
to 
creaVng 
buzz, 
engaging 
fans, 
and 
driving 
conversion. 
LEARNING 
FROM 
EXAMPLE 
These 
reports 
will 
take 
a 
deep 
dive 
into 
the 
strategy 
and 
mechanics 
behind 
the 
stages 
of 
each 
campaign. 
At 
this 
level 
of 
detail, 
we’ll 
learn 
just 
exactly 
how 
marketers 
integrate 
the 
properVes 
of 
each 
digital 
asset 
in 
combinaVon 
with 
offline 
acVviVes 
and 
KOL 
influence 
to 
achieve 
their 
objecVves. 
ASK 
US 
ANYTHING 
This 
report 
will 
open 
the 
door 
to 
deeper 
quesVons. 
For 
this 
purpose, 
we’ve 
created 
a 
subscriber 
forum 
at 
resonancechina.com/answers 
where 
readers 
can 
ask 
us 
anything 
from 
the 
report. 
We’ll 
have 
our 
researchers 
and 
strategists 
moderaVng 
the 
forums 
and 
ready 
to 
answer 
any 
quesVons 
asked 
with 
professional 
experience 
and 
addiVonal 
supplemental 
research 
when 
required. 
ABOUT 
RESONANCE 
Created 
in 
2009, 
Resonance 
is 
a 
preferred 
China 
social 
media 
and 
branding 
agency, 
with 
a 
specific 
focus 
on 
fashion, 
luxury, 
and 
lifestyle 
brands; 
headquartered 
in 
Shanghai, 
China. 
To 
find 
out 
more, 
visit 
us 
at 
resonancechina.com 
ABOUT 
CSCR 
KEY 
TAKEAWAYS 
CAMPAIGN 
QUESTIONS 
CONTACT 
HAVE 
A 
QUESTION? 
ASK: 
RESONANCECHINA.COM/ANSWERS
LANCÔME 
CHINA 
SOCIAL 
BRANDING 
REPORT 
TEASER 
LAUNCH 
SUSTAINED 
Rose Beauty serves as the 
community hub for campaign 
activities during Lancôme’s 
Beautiful Women’s Day. 
1. 
CAMPAIGN 
LANDING 
PAGE 
Lancôme’s 
Rose 
Beauty 
brand 
BBS 
plaiorm 
served 
as 
the 
campaign 
hub 
– 
aggregaVng 
creaVve, 
sales 
promoVons, 
as 
well 
as 
cross-­‐ 
plaiorm 
community 
engagement 
acVviVes. 
2. 
COMMUNITY 
ENGAGEMENTS 
Brand 
moderators 
also 
used 
Rose 
Beauty’s 
message 
boards 
to 
acVvate 
the 
community 
to 
promote 
the 
campaign 
on 
BBS 
and 
Weibo 
through 
product 
giveaways, 
in 
addiVon 
to 
offering 
brand 
evangelists 
the 
opportunity 
to 
take 
part 
in 
expert 
demonstraVons 
at 
campaign 
events 
in 
Beijing, 
Hangzhou, 
and 
Chengdu. 
1 2
LANCÔME 
CHINA 
SOCIAL 
BRANDING 
REPORT 
TEASER 
LAUNCH 
SUSTAINED 
Lancôme partners with a 
targeted mix of performers 
and influencers to reach 
relevant fan groups. 
KOL 
AMPLIFICATION 
Four 
of 
the 
eleven 
women 
featured 
in 
the 
celebrity 
integraVon 
directly 
retweeted 
Lancôme's 
campaign 
post 
using 
their 
personal 
accounts. 
Singer 
Shang 
Wenjie 
generated 
the 
most 
engagement, 
which 
reflects 
her 
loyal 
and 
acVve 
fan 
base. 
Supermodel 
Lu 
Yan 
generated 
the 
lowest 
amount 
of 
engagement 
which 
may 
be 
due 
to 
a 
campaign 
mismatch 
with 
a 
high 
fashion 
audience. 
Shang 
Wen 
Jie: 
Singer, 
6.4M 
fans 
Engagement 
Generated: 
7,244 
Zhu 
Dan: 
Actress, 
7.2M 
fans 
Engagement 
Generated: 
1,280 
Linda: 
Host/Anchor, 
1.9M 
fans 
Engagement 
Generated: 
270 
Lu 
Yan: 
Supermodel, 
4.3M 
fans 
Engagement 
Generated: 
50 
尚雯婕 | Shang Wen Jie 
Pop 
Star: 
6,414,388 
Followers 
时尚主播linda | Linda 
Fashion 
Influencer: 
1,996,797 
Followers 
朱丹 | Zhu Dan 
Host/Anchor: 
7,250,357 
Followers 
吕燕 | Lv Yan 
Supermodel: 
4,334,567 
Followers 
*KOL 
data 
accurate 
as 
of 
April 
30, 
2014; 
engagement 
is 
the 
sum 
of 
likes, 
comments, 
and 
retweets.
LANCÔME 
CHINA 
SOCIAL 
BRANDING 
REPORT 
HAVE 
A 
QUESTION? 
ASK: 
RESONANCECHINA.COM/ANSWERS 
Have More Questions? 
We’ve Got Answers Online. 
ABOUT 
CSCR 
KEY 
TAKEAWAYS 
CAMPAIGN 
QUESTIONS 
CONTACT 
ASK 
US 
QUESTIONS 
IN 
THE 
FORUMS 
Digital 
in 
China 
can 
be 
complex, 
and 
there 
are 
always 
quesVons 
that 
this 
report 
cannot 
answer. 
For 
this 
reason 
we’ve 
created 
a 
Q&A 
forum 
where 
you 
can 
log 
in 
and 
ask 
us 
any 
quesVon 
from 
this 
report, 
and 
our 
staff 
of 
consultants 
will 
get 
back 
to 
you 
with 
answers 
within 
48 
hours. 
YOUR 
PERSONAL 
CONSULTANT 
Our 
consultants 
are 
made 
up 
of 
our 
research 
and 
strategy 
teams, 
who 
have 
access 
to 
Resonance’s 
community 
managers. 
Everyone 
on 
the 
forums 
has 
pracVcal 
experience 
running 
social, 
digital 
campaigns 
in 
China 
and 
are 
the 
most 
qualified 
to 
help 
answer 
your 
quesVons. 
Ask 
any 
unanswered 
quesDons 
in 
the 
CSBR 
forums!
LANCÔME 
CHINA 
SOCIAL 
BRANDING 
REPORT 
谢谢 
CONTACT 
US 
Lvl.2; 
1035 
Changle 
Road; 
Shanghai 
200031 
Office: 
86.21.5302.8238 
x8008 
Email: 
info@resonancechina.com 
VISIT 
US 
ONLINE 
Website: 
www.ResonanceChina.com

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How Lancôme Wins on China Digital & Social Media.

  • 1. LANCÔME CHINA SOCIAL BRANDING REPORT SOCIAL CAMPAIGN REPORT © 2014 RESONANCE CHINA ALL RIGHTS RESERVED C H I N A!
  • 2. LANCÔME CHINA SOCIAL BRANDING REPORT T H I S C O P Y I S J U S T A S M A L L S A M P L E REPORT SAMPLE PREVIEW Get the full version online: hIp://www.resonancechina.com/china-­‐social-­‐branding-­‐report/
  • 3. LANCÔME CHINA SOCIAL BRANDING REPORT Welcome to the China Social Campaign Report. ABOUT THE CSCR MarkeVng campaigns in China provide a unique opportunity to observe brands acVvaVng and integraVng their digital and social channels. Whether in service of a new product launch, brand heritage exhibiVon, or seasonal sales promoVon, campaigns reveal each brand’s blueprint to creaVng buzz, engaging fans, and driving conversion. LEARNING FROM EXAMPLE These reports will take a deep dive into the strategy and mechanics behind the stages of each campaign. At this level of detail, we’ll learn just exactly how marketers integrate the properVes of each digital asset in combinaVon with offline acVviVes and KOL influence to achieve their objecVves. ASK US ANYTHING This report will open the door to deeper quesVons. For this purpose, we’ve created a subscriber forum at resonancechina.com/answers where readers can ask us anything from the report. We’ll have our researchers and strategists moderaVng the forums and ready to answer any quesVons asked with professional experience and addiVonal supplemental research when required. ABOUT RESONANCE Created in 2009, Resonance is a preferred China social media and branding agency, with a specific focus on fashion, luxury, and lifestyle brands; headquartered in Shanghai, China. To find out more, visit us at resonancechina.com ABOUT CSCR KEY TAKEAWAYS CAMPAIGN QUESTIONS CONTACT HAVE A QUESTION? ASK: RESONANCECHINA.COM/ANSWERS
  • 4. LANCÔME CHINA SOCIAL BRANDING REPORT TEASER LAUNCH SUSTAINED Rose Beauty serves as the community hub for campaign activities during Lancôme’s Beautiful Women’s Day. 1. CAMPAIGN LANDING PAGE Lancôme’s Rose Beauty brand BBS plaiorm served as the campaign hub – aggregaVng creaVve, sales promoVons, as well as cross-­‐ plaiorm community engagement acVviVes. 2. COMMUNITY ENGAGEMENTS Brand moderators also used Rose Beauty’s message boards to acVvate the community to promote the campaign on BBS and Weibo through product giveaways, in addiVon to offering brand evangelists the opportunity to take part in expert demonstraVons at campaign events in Beijing, Hangzhou, and Chengdu. 1 2
  • 5. LANCÔME CHINA SOCIAL BRANDING REPORT TEASER LAUNCH SUSTAINED Lancôme partners with a targeted mix of performers and influencers to reach relevant fan groups. KOL AMPLIFICATION Four of the eleven women featured in the celebrity integraVon directly retweeted Lancôme's campaign post using their personal accounts. Singer Shang Wenjie generated the most engagement, which reflects her loyal and acVve fan base. Supermodel Lu Yan generated the lowest amount of engagement which may be due to a campaign mismatch with a high fashion audience. Shang Wen Jie: Singer, 6.4M fans Engagement Generated: 7,244 Zhu Dan: Actress, 7.2M fans Engagement Generated: 1,280 Linda: Host/Anchor, 1.9M fans Engagement Generated: 270 Lu Yan: Supermodel, 4.3M fans Engagement Generated: 50 尚雯婕 | Shang Wen Jie Pop Star: 6,414,388 Followers 时尚主播linda | Linda Fashion Influencer: 1,996,797 Followers 朱丹 | Zhu Dan Host/Anchor: 7,250,357 Followers 吕燕 | Lv Yan Supermodel: 4,334,567 Followers *KOL data accurate as of April 30, 2014; engagement is the sum of likes, comments, and retweets.
  • 6. LANCÔME CHINA SOCIAL BRANDING REPORT HAVE A QUESTION? ASK: RESONANCECHINA.COM/ANSWERS Have More Questions? We’ve Got Answers Online. ABOUT CSCR KEY TAKEAWAYS CAMPAIGN QUESTIONS CONTACT ASK US QUESTIONS IN THE FORUMS Digital in China can be complex, and there are always quesVons that this report cannot answer. For this reason we’ve created a Q&A forum where you can log in and ask us any quesVon from this report, and our staff of consultants will get back to you with answers within 48 hours. YOUR PERSONAL CONSULTANT Our consultants are made up of our research and strategy teams, who have access to Resonance’s community managers. Everyone on the forums has pracVcal experience running social, digital campaigns in China and are the most qualified to help answer your quesVons. Ask any unanswered quesDons in the CSBR forums!
  • 7. LANCÔME CHINA SOCIAL BRANDING REPORT 谢谢 CONTACT US Lvl.2; 1035 Changle Road; Shanghai 200031 Office: 86.21.5302.8238 x8008 Email: info@resonancechina.com VISIT US ONLINE Website: www.ResonanceChina.com