This document discusses communication, including its definition, types, channels, direction, processes, and barriers. Communication is defined as the transmission of information or meaning from one party to another. There are various functions of communication including conveying information, emotional expression, motivation, and control. The communication process involves a communicator, message, encoding, transmission through a medium, decoding by the receiver, and feedback. Barriers to effective communication can include language differences, physical separation, poor equipment, noise, cultural differences, and issues of perception.

1. COMMUNICATION

2. FORMAT OF THE PRESENTATION
1. Definition
2. Different ways of Communication
3. Function of Communication
4. Communication Process
5. Effective Communication

3. 1. Types of Communication
2. Channels of Communication
3. Direction of Communication
4. Verbal Communication
5. Methods of Communication
6. Communication is a Series of Experience
Barriers to Effective Communication
1. Types of Barriers Communication

4. WHAT IS COMMUNICATION

5. DEFINITION
Communication iiss aabboouutt sseennddiinngg aanndd rreecceeiivviinngg
iinnffoorrmmaattiioonn oorr tthhee ttrraannssmmiissssiioonn ooff iinnffoorrmmaattiioonn
aanndd mmeeaanniinngg ffrroomm oonnee ppaarrttyy ttoo aannootthheerr..

6. DIFFERENT WAYS OF
COMMUNICATION

7. FUNCTION OF COMMUNICATION
Four functions
Information
Emotional expression
Motivation
Control

8. FFUUNNCCTTIIOONNSS OOFF
CCOOMMMMUUNNIICCAATTIIOONN
IInnffoorrmmaattiioonn::
 IInnddiivviidduuaallss aanndd wwoorrkk ggrroouuppss
nneeeedd iinnffoorrmmaattiioonn ttoo mmaakkee
ddeecciissiioonnss oorr ttoo ddoo tthheeiirr
wwoorrkk..
EEmmoottiioonnaall EExxpprreessssiioonn::
 SSoocciiaall iinntteerraaccttiioonn iinn tthhee
ffoorrmm ooff wwoorrkk ggrroouupp
ccoommmmuunniiccaattiioonnss pprroovviiddeess aa
wwaayy ffoorr eemmppllooyyeeeess ttoo
eexxpprreessss tthheemmsseellvveess..

9. FFUUNNCCTTIIOONNSS OOFF CCOOMMMMUUNNIICCAATTIIOONN
MMoottiivvaattiioonn::
CCoommmmuunniiccaattiioonnss ccllaarriiffyy ffoorr
eemmppllooyyeeeess wwhhaatt iiss ttoo ddoonnee,, hhooww
wweellll tthheeyy hhaavvee ddoonnee iitt,, aanndd wwhhaatt
ccaann bbee ddoonnee ttoo iimmpprroovvee ppeerrffoorrmmaannccee
iinn bbeehhaavviioorrss iinn oorrggaanniizzaattiioonnss
CCoonnttrrooll::
FFoorrmmaall aanndd iinnffoorrmmaall ccoommmmuunniiccaattiioonnss aacctt
ttoo ccoonnttrrooll iinnddiivviidduuaallss

10. COMMUNICATION PROCESS

11. COMMUNICATION PROCESS
Communicator
A person with ideas,
intentions, information, and
a purpose for
communicating
Massage
An idea or experience that a
sender wants to
communicate
Encoding
Converting a message into
groups of symbols that
represent ideas or concepts
Medium of transmission
The carrier of the message
Decoding-Receiver:
Technical term for the
receiver’s thought processes
Feedback
The receiver’s response to
the senders massage
 Noise
Factors that distort the
intended message

12. EFFECTIVE COMMUNICATION

14. TTYYPPEESS OOFF CCOOMMMMUUNNIICCAATTIIOONN

15. CCHHAANNNNEELLSS OOFF CCOOMMMMUUNNIICCAATTIIOONN
Formal Communication:
Communication through officially
designated channels of message
Found in organizational charts, policy
manuals.
Informal Communication:
Interaction that do not
reflect officially designated channels of
communication.
 Creates a relaxed, comfortable, climate

16. DIRECTION OF COMMUNICATION
Upward
Downward
Horizontal
Horizontal
DDo
o
wwn
n
wwa
ar
rd
d
UUp
p
wwa
ar
rd
d

17. DIRECTION OF COMMUNICATION
Downward
Flow from upper
management down to
the employees at
lower ranks
Job instruction
Ideology
Information
feedback

18. HORIZONTAL
COMMUNICATION
•The flow of information between colleagues and
peers
•Organization have enhance its importance
•Not recognized as official

19. FACIAL EXPRESSIONS

20. Methods
of
communication

21. VERBAL COMMUNICATION
It means communicating with words, written or
spoken. Verbal communication consists of
speaking, listening, writing and reading

22. NON-VERBAL COMMUNICATION
Nonverbal communication includes all
unwritten and unspoken messages, both
intentional and unintentional.
Non-verbal communication
Body
Gestures Eye expression contact voice Touch
movement

23. Body Language includes:
Facial expressions
Gestures
i. Handshakes
ii. Nodding
iii. Eye contact
Posture
Even without words, the message can be strong
Gestures do not have the same meaning in all cultures

24. COMMUNICATION IS A SERIES
OF EXPERIENCE

26. BARRIERS
TO EFFECTIVE
COMMUNICATION
“Any obstacle that blocks communication”

27. Types of Barriers
1. Language
2. Physical Location
3. Poor Equipment
4. Noise
5. Culture
6. Perception

28. Types of Barriers
1. Language:
Speaking in
different languages, or where a
language is not your first
language
2. Physical Location:
When teams are spread
across the world and diverse
teams are created.

30. Types of Barriers
3. Poor Equipment:
Not having the right
IT infrastructure, slow computers, poor
quality audio teleconference systems
making it difficult to hear what is
being said.
4. Noise:
When a person is
communicating to another and
someone or something makes noise ,
then its fails.

31. Types of Barriers
5. Culture:
Spelling the same language
but words having different meaning
in different countries, e.g. UK
English and USA English have
different words for rubber/eraser.
6.. Perception:
One message has two or more
different meanings when spoken or
put into an email.