Moving the needle from Diversity to Inclusion

1. Hospital Orientation 2012
RWJUH Confidential Information
Getting to Inclusion
Diversity Inclusion
EEO/AA Acceptance
Tolerance

2. Hospital Orientation 2012
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Objectives
• Increase understanding, awareness and appreciation of
diversity, inclusion and cultural competence
• Gain insights and understand ways we can foster a more
cohesive workforce
• Gain knowledge of Robert Wood Johnson University
Hospital’s commitment to diversity and inclusion

3. Hospital Orientation 2012
RWJUH Confidential Information
Our Vision Statement
Diversity at Robert Wood Johnson University
Hospital is a representative of our patients,
employees, physicians and the community we serve.
In our pursuit of excellence, we committed to and
celebrate the uniqueness of all individuals through
acceptance, inclusion, education and respect. At
Robert Wood Johnson University Hospital, we believe
that every individual contributes to the fabric of our
organization.

4. Hospital Orientation 2012
RWJUH Confidential Information
Diversity-
Who Me? Am I Unique?
Group Activity:
I am a __________________,
__________________,
__________________, and
__________________.
Are there similarities?
Are there differences?

5. Hospital Orientation 2012
RWJUH Confidential Information
Diversity & Inclusion Defined
Diversity is
 Similarities, differences and opportunities inherent in the individual and
organizational characteristics that shape our workplace
 It is about how we value and appreciate those that are unlike ourselves
Inclusion is
 Respecting and valuing our diversity and uniqueness
 Collaboration; learning from differences
 Flexibility and fairness
 Involving and valuing people

6. Hospital Orientation 2012
RWJUH Confidential Information
There are 3 primary categories of diversity:
Biological
Race Color Sexual Orientation Age
Ethnicity Gender Ability (Physical and Mental)
Cultural (personal)
Religious beliefs Nationality Marital status
Hobbies Military Experience Language
Parental status Income
Workplace
Roles/responsibilities Organizational level Job title
Function Union/Non-union

7. The art of
medicine is
practiced in a
global
environment
33
7

8. Hospital Orientation 2012
RWJUH Confidential Information
“Our Patients/Our Community”
2009 2010 2011 3 yr avg.
White Non-Hispanic 55.59% 54.91% 54.64% 55.05%
Other 17.46% 17.42% 17.96% 17.61%
Black Non-Hispanic 10.92% 11.63% 11.94% 11.49%
Asian or Pacific Islander 10.06% 10.23% 10.11% 10.13%
Hispanic/Latino 3.72% 3.89% 3.18% 3.60%
Unknown 1.41% 1.21% 1.21% 1.28%
American Indian/Eskimo/Aleut 0.70% 0.57% 0.58% 0.61%
No Response 0.02% 0.03% 0.24% 0.10%
Multiracial 0.13% 0.12% 0.14% 0.13%
Grand Total 100.00% 100.00% 100.00% 100.00%

9. Hospital Orientation 2012
RWJUH Confidential Information
Culturally Competent Care….
Culturally Competent Caregivers
The ability to respond effectively and appropriately to
different cultural/generational contexts in the workplace.
• Seek first to understand others’
point of views; then to be
understood
• Don’t stereotype
• Don’t judge others by your own
cultural standards
• Don’t assume your culture’s way
is the only way
• Don’t talk down to anyone-
communicate effectively
• Acknowledge & accept
differences
• Seek to understand
• Respect others’ opinions
• Be open to learning about
other cultures and ideas
• Give others the benefit of the
doubt in dispute

10. Hospital Orientation 2012
RWJUH Confidential Information
The Benefit of Workforce Diversity,
Inclusion and Cultural Competence
• Improves understanding of those you work for, with, and
around
• Creates an environment that allows everyone to reach their
full potential
• Strengthens our relationship with the community
• Provides multiple perspectives on problem solving
• Better performance outcomes
• Increases employee & physician engagement
• Improves the patient experience

11. Hospital Orientation 2012
RWJUH Confidential Information
Reflection or “I” Statements
 I can recognize my own biases and
assumptions about others.
• I am comfortable with different cultures.
 I am familiar with the different kinds of
diversity and can speak comfortably about
them with others.
 I recognize there is more than one way to
lead or be successful

12. Hospital Orientation 2012
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What can YOU do?
• Be open about differences
• Don’t make assumptions
• Encourage questions
• Establish/maintain
friendships with people
different from you
• Don’t ask someone to be a
spokesperson for his/her
group.
• Don’t tell ethnic or sexual
jokes
• Be honest about your
feelings
• Remember that mistakes
happen

13. Hospital Orientation 2012
RWJUH Confidential Information
Make Full Use of Your Unique Skill Sets
Food for Thought:
Do I bring my “full self” to work?
 My ideas
 My opinions
 My personality
 My background
 My uniqueness

14. Hospital Orientation 2012
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Celebrate Inclusion!!!
• Take pride in individual uniqueness
• Welcome others as individuals with special
qualities
• Enjoy your similarities and differences…

15. Hospital Orientation 2012
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Questions

16. Hospital Orientation 2012
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Thank you!