Here's a resume we created for an IT Operations Analyst. One challenge with IT professionals is creating a resume that reflects business/operations accomplishments while still portraying the full range of IT skills. You'll see that this resume accomplishes that with a "Technical Skills" section on page 2.

1. SAMPLE RESUME
Street Address | City, ST zip
email@email.com | xxx-xxx-xxxx
O V E R V I E W
Business Analyst | Project Manager | SAP Consultant
Operations Analyst with 20+ years developing and implementing on-time/on-budget solutions.
Works enterprise-wide to identify and resolve issues within systems, operations, and procedures
across manufacturing, finance, banking, and HR. Project manages implementations of major
SAP, compliance, and ERP programs. Liaises between management and IT staff to drive on-the-
ground execution of high-level business goals. Manages teams of financial, manufacturing, IT,
and support personnel in multiple locations.
 ERP Implementation
 Audit & Compliance
 Training
 Process Improvement
 Finance Operations
 GLBA / REG B / HIPPA
 Systems Implementation
 Sarbanes-Oxley
 Reporting & Extraction
P R O F E S S I O N A L E X P E R I E N C E
COMPANY CONFIDENTIAL, Salt Lake City, UT 2011-Present
Operational Functional Analyst
Developed and led projects in global information technology services and communication
services for organization with 15 million members worldwide. Performed broad-reaching
functional analysis to identify needs and lead IT staff to develop improvements. Tested,
implemented, and trained users in invoice automation including all components of Kofax,
Filenet, and Brainware Distiller. Supported PAYBASE AP and PAYROLL payments system, cash
management, Swift Wire, Global Payment System, WTX, and other applications. Consulted on
financial activities within IRES platform. Sat on Value Exchange Review Committee to
determine costs and RFP vendor responses and capabilities for VX potential project plan.
• Identified shortcomings with existing application for student loan program servicing 50,000 students
worldwide; developed new proof of concept using Microsoft CRM within 6 months, then completed
development of new system within 6 months to improve functionality, stability, and program
longevity.
• Reduced cost per invoice by 67% by developing and deploying student management application and
invoice automation system that eliminated 100s of hours of administrative requirements; led team for
Brainware quality control.
• Generated tens of thousands of dollars in cost savings by providing operational support for global
payment system; identified polling issues and launched global solution.
• Utilized Agile and Waterfall project plans to mobilize project team developing solution sets for WTX,
WESB and data migration planning for cash management.
COMPANY CONFIDENTIAL, Sandy, UT 1990-2011
President / Senior Consultant
Founded and led consulting firm providing project management, system implementation,
compliance, and business process improvement services. Generated major efficiency and cost
control gains for dozens of clients in manufacturing, telecommunications, banking, education,
mining, energy, and medical device sectors. Managed all operations for ongoing profitability of
company. Analyzed client business operations at every organizational level and in every sector,
across finance, manufacturing, distribution, shipping, inventory, and production. Developed
financial and operational reports. Defined metrics, workflows, and operational goals. Project
managed large-scale implementations. Clients included American Express, Zions Bank,
eCollege, and Hamametrics.

2. S A M P L E R E S U M E X X X - X X X - X X X X
P R O F E S S I O N A L E X P E R I E N C E ( C O N T I N U E D )
HPM CONSULTING (Continued)
• Rescued large SAP FICO/SD project that had floundered for 3 years at cost of $2 million; brought
project live within 4 months by analyzing current processes, identifying improvements in inventory
control, and instituting training process. (Client: Confidential)
• Developed and implemented global information technology compliance program for the world’s
largest silver producer; rectified $4 million GL variance; program encompassed manufacturing,
payroll, HR, banking, and reporting functions. (Client: Confidential)
• Discovered 1,800 missing inventory items in cycle count and quickly implemented procedural
resolutions to enable successful SOX compliance audit; identified procedural performance issues
between IT and HR communications; implemented MYSAP FICO/SD application. (Client:
Confidential)
• Performed enterprise-wide business process audit that uncovered pervasive EDI order issues;
implemented solutions across financial, fixed assets, and manufacturing processes to save hundreds
of work hours per month. (Client: Confidential)
T E C H N I C A L S K I L L S
ERP Systems: SAP (MYSAP and Business One) | Oracle (financials, manufacturing and
distribution) | Solomon | MAS 500 | MAS 90 | MXP | Great Plains | legacy systems
Applications: Websphere Transformation Extender (WTX) | Brainware Designer | Brainware
Verifier | Brainware Visibility | Lotus Notes | Provision business process tool | EDI, e-
commerce | Lytec | Quickbooks Pro | UA Corporate Accounting | Cyma | Peachtree |
Cyborg | Yardi | MP2 | E-maint | AS400 | MR2 | Verisign | ADP | Checkwrite | Empac
| Data collection | RFID | DCLink
Databases: Oracle | Progress | ADP | B-trieve | SQL | DBII
Reporting Tools: Business Objects | Crystal Reports | Monarch | Optio | Discoverer |
FRX
Quality Control: Jira | ReqPro | Quality Center
Network Administration and Maintenance: XP | NT 4.0 | ADP | MXP | Reynolds and
Reynolds
Project Management Methodologies: Waterfall | Agile
E D U C A T I O N
BRIGHAM YOUNG UNIVERSITY, Provo, UT
Bachelor of Science in Accounting, Marriott School of Management