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Gut Check: Candidate
Behavior Can Predict Quality
of Hire
Who is this guy?
● Husband
● Father
● Entrepreneur
● Brazenite
● Penn Stater
● NOVA Local
● Former Millennial Fanboy
@rjhealy
ryan@brazen.com
The output of an above average employee is 2X that of a
below average employee
(According to 100 years of research)
Today’s hiring processes are terrible predictors of future
employee success.
(According to 85 years of research)
Experience
3%
Unstructured Interviews
14%
Reference Checks
7%
The University of Texas Medical
School admits 50 previously
denied students….and
So, what are the best ways to predict future success?
Cognitive Tests
26%
Work Sample Tests
29%
Structured Interviews
26%
The art of the structured
interview
● One-on-One
● Same questions
● Same order
● Scored immediately
● Compare One answer at a time
The performance based
structured interview
● Identify an “Achiever Pattern”
● Understand the “Most Significant
Accomplishment” from each of
their past roles
● Ask the “Problem Solving” question
*Source Lou Adler
The Ideal
Candidate
Profile
How Did Google Grow?
They hired Rocket Scientists,
Super Bowl Winners and
Olympians.
So, go hire some Rocket Scientists, Super Bowl
Winners, and Olympians!
Persistence
“I would suggest - and this has been
confirmed by many studies - that
persistence is the single biggest
predictor of future success.”
-Eric Schmidt, Chairman of Alphabet (Google)
Don’t give up on your goals or values, but easily
give up on your plans when they are not working.
Curiosity
“The combination of persistence and
curiosity is a very good predictor of
employee success in a knowledge
economy.”
-Eric Schmidt, Chairman of Alphabet (Google)
The Game Plan
● Cognitive & work sample tests
● Structured interview processes
● Optimized to find persistent
and curious candidates
Now that we know how to evaluate candidates,
how can we attract more high-quality talent at the
top of the funnel and evaluate faster?
The top of the recruiting funnel has a dominant
effect on your key KPIs
Traffic
Applications
Phone Screens
Interviews
Offers
Time-To-Hire
Cost-Per-Hire
Quality-Of-Hire
Hires
Moving job page traffic to applicants has become
increasingly difficult
Traffic
Applications
Phone Screens
Interviews
Offers
Time-To-Hire
Cost-Per-Hire
Quality-Of-Hire
Hires
Application conversion rates average 4.2% and
are low in every industry
Mobile
conversions
are tougher
Less than 1%
conversion!
Source: Appcast 2017 Recruitment Media Benchmark Report
Candidates who do apply are not qualified
Traffic
Applications
Phone Screens
Interviews
Offers
Time-To-Hire
Cost-Per-Hire
Quality-Of-Hire
Hires
2%
of applicants are brought in for
an interview
*Source: Glassdoor Top HR Statistics
Qualified candidates do not
want to apply to your jobs
Barriers to Apply:
➔ Not a good fit
➔ Not enough info on job or company
➔ Poor past experiences
➔ Fear of being rejected
➔ Not mobile optimized
➔ Application form too long
➔ Other
An application as the first step
in your recruiting funnel WAS a
great idea
Applications don’t work
A conversationas the first step
in your recruiting funnel will
convert more qualified
candidates
Qualified candidates want
conversations
A conversationas the first step
in your recruiting funnel allows
you to immediately assess for
persistence and curiosity in a
structured way
Conversations speed up
your process
Ditch the application and turn your sourcing
channels into real-time conversations
Career Site
(Jobs)
Email & Text
Leads
External
Job Sites
Direct
Sourcing
Conversations
Convert email or text leads
into engaged candidates
Online Events
Convert leads to qualified candidates by
registering for your Online Events
<Insert Image Here>
Live Conversations
Lets a qualified candidate chat with a recruiter on demand
Scheduled Conversations
Lets a qualified candidate chat with a recruiter at a later date
Convert more candidates on
your career site
Convert more passive
candidates through direct
sourcing
Office Hour Chats
Passive candidates can have a low-barrier
conversation with a recruiter or sourcer on their
time
Convert new candidates
from top job sites
Programmatic Job Advertising
Find the best candidates from 2 Billion monthly searches
across the web and converts them into conversations with
your team
<Insert Image>
Ericsson
Converted 21% of Engineering
candidates to conversations and
moved 47% of conversations to
the interview stage.
“3 hours of work to net the amount of qualified, interested
candidates that would typically take a week to get through
isn’t bad at all!”
KPMG
Hired hundreds of experienced
financial and accounting
candidates at a cost-per-hire of
less than $800. Report that
quality of hire is consistently
above average.
Homeadvisor
Moved 40% of conversations
with sales candidates to the
next step of the hiring process
Tucson Medical Center
Hired 15% of conversations
with Registered Nurses since
April 2017
The New Game Plan
● Start with a conversation to
increase conversion and speed
● Keep all your conversations and
interviews structured
● Optimize to find persistent and
curious candidates
● Don’t forget cognitive & work
sample tests
● Have fun!
Thank You
ryan@brazen.com

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Gut Check: Candidate Behavior Can Predict Quality of Hire

  • 1. Gut Check: Candidate Behavior Can Predict Quality of Hire
  • 2. Who is this guy? ● Husband ● Father ● Entrepreneur ● Brazenite ● Penn Stater ● NOVA Local ● Former Millennial Fanboy @rjhealy ryan@brazen.com
  • 3. The output of an above average employee is 2X that of a below average employee (According to 100 years of research)
  • 4. Today’s hiring processes are terrible predictors of future employee success. (According to 85 years of research)
  • 8. The University of Texas Medical School admits 50 previously denied students….and
  • 9. So, what are the best ways to predict future success?
  • 13. The art of the structured interview ● One-on-One ● Same questions ● Same order ● Scored immediately ● Compare One answer at a time
  • 14. The performance based structured interview ● Identify an “Achiever Pattern” ● Understand the “Most Significant Accomplishment” from each of their past roles ● Ask the “Problem Solving” question *Source Lou Adler
  • 16. How Did Google Grow? They hired Rocket Scientists, Super Bowl Winners and Olympians.
  • 17. So, go hire some Rocket Scientists, Super Bowl Winners, and Olympians!
  • 18. Persistence “I would suggest - and this has been confirmed by many studies - that persistence is the single biggest predictor of future success.” -Eric Schmidt, Chairman of Alphabet (Google)
  • 19. Don’t give up on your goals or values, but easily give up on your plans when they are not working.
  • 20. Curiosity “The combination of persistence and curiosity is a very good predictor of employee success in a knowledge economy.” -Eric Schmidt, Chairman of Alphabet (Google)
  • 21. The Game Plan ● Cognitive & work sample tests ● Structured interview processes ● Optimized to find persistent and curious candidates
  • 22. Now that we know how to evaluate candidates, how can we attract more high-quality talent at the top of the funnel and evaluate faster?
  • 23. The top of the recruiting funnel has a dominant effect on your key KPIs Traffic Applications Phone Screens Interviews Offers Time-To-Hire Cost-Per-Hire Quality-Of-Hire Hires
  • 24. Moving job page traffic to applicants has become increasingly difficult Traffic Applications Phone Screens Interviews Offers Time-To-Hire Cost-Per-Hire Quality-Of-Hire Hires
  • 25. Application conversion rates average 4.2% and are low in every industry Mobile conversions are tougher Less than 1% conversion! Source: Appcast 2017 Recruitment Media Benchmark Report
  • 26. Candidates who do apply are not qualified Traffic Applications Phone Screens Interviews Offers Time-To-Hire Cost-Per-Hire Quality-Of-Hire Hires
  • 27. 2% of applicants are brought in for an interview *Source: Glassdoor Top HR Statistics
  • 28. Qualified candidates do not want to apply to your jobs Barriers to Apply: ➔ Not a good fit ➔ Not enough info on job or company ➔ Poor past experiences ➔ Fear of being rejected ➔ Not mobile optimized ➔ Application form too long ➔ Other
  • 29. An application as the first step in your recruiting funnel WAS a great idea Applications don’t work
  • 30. A conversationas the first step in your recruiting funnel will convert more qualified candidates Qualified candidates want conversations
  • 31. A conversationas the first step in your recruiting funnel allows you to immediately assess for persistence and curiosity in a structured way Conversations speed up your process
  • 32. Ditch the application and turn your sourcing channels into real-time conversations Career Site (Jobs) Email & Text Leads External Job Sites Direct Sourcing Conversations
  • 33. Convert email or text leads into engaged candidates Online Events Convert leads to qualified candidates by registering for your Online Events
  • 34. <Insert Image Here> Live Conversations Lets a qualified candidate chat with a recruiter on demand Scheduled Conversations Lets a qualified candidate chat with a recruiter at a later date Convert more candidates on your career site
  • 35. Convert more passive candidates through direct sourcing Office Hour Chats Passive candidates can have a low-barrier conversation with a recruiter or sourcer on their time
  • 36. Convert new candidates from top job sites Programmatic Job Advertising Find the best candidates from 2 Billion monthly searches across the web and converts them into conversations with your team
  • 37. <Insert Image> Ericsson Converted 21% of Engineering candidates to conversations and moved 47% of conversations to the interview stage. “3 hours of work to net the amount of qualified, interested candidates that would typically take a week to get through isn’t bad at all!”
  • 38. KPMG Hired hundreds of experienced financial and accounting candidates at a cost-per-hire of less than $800. Report that quality of hire is consistently above average.
  • 39. Homeadvisor Moved 40% of conversations with sales candidates to the next step of the hiring process
  • 40. Tucson Medical Center Hired 15% of conversations with Registered Nurses since April 2017
  • 41. The New Game Plan ● Start with a conversation to increase conversion and speed ● Keep all your conversations and interviews structured ● Optimize to find persistent and curious candidates ● Don’t forget cognitive & work sample tests ● Have fun!