Aligning messages with values. Karen Mitchell will look at public research carried out by Natural England on the difficulties of communicating with different cohorts of the general public on marine matters.
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Communicating marine issues to the wider public-Karen Mitchell
1. Irish Sea Marine Conference
Communicating Marine to
the Wider Public
Karen Mitchell
Natural England
2.
3. â˘Target to create a network of MPAs by 2012
â˘MPAs are âplace basedâ
â˘Politicians need public support to make difficult
decisions
â˘We wanted to be able to call on public support
for MPAs
2006
4. We love the countryside
We know our local landscapes
5. From a quantitative poll of the public (Feb 08)
⢠99% cannot name a single feature or creature associated
with undersea landscapes
⢠44% think the undersea is âutterly, generally or mostly
barren in their regionâ,
⢠only 10% expect it to have a ârich mix of undersea
landscapes including plants, animals and features special to
this regionâ
No strong sense of identity of the sea as place
Weâve been calling for MPAs butâŚ
But what do we know about the sea...?
12. How do people make decisions?
Reflexive
Automatic
Uncontrolled
Effortless
Associative
Unconscious
Gut reaction
Reflective
Controlled
Effortful
Deductive
Slow
Self aware
Conscious thought
13. Framing
â˘All weâve already seen, heard, thought
â colours how we make sense of new
information
â˘Hidden mental shortcuts we use to
interpret the world
â˘If the facts donât fit the frame, the facts
are rejected, not the frame
18. Aspiration
Busy
Fun
Wrong Clothes
Safety
National pride
Adventure
Novelty
Image
Achievement
Premium shopper
Fantasy
Hedonism
Traditional Family
Control
Reserved
Adaptable
No Sweat
Confident
Sexual
Unplanned
Green intent
Inquisitive
Faith
Divided
Catharsis
Propriety
Stimulation
Big business
Two classes
Learner
Showhome
Looking Good
Pleasure
Visible Success
Material Wealth
Power
Healthy Lifestyle
Local
Humble
Overspend
Speculate
Visible Ability
Sensitive
Good Time
Certainty
Impulsive Spender
Simmer
Hetero-love
Unobliged
Luddism
Religious
Conformity
Discipline
Acquiescence
Non-reflective
Security
National Security
Insular
Indulgent Diet
Rules
Complacent
Force
Skeptical
Irresolute
Be Satisfied
Socialist
Tradition
WYSIWYG
Coasting
Non-acquisitive
Independent
Universalism
Pessimism
Openness
Justice
Optimism
Free
Artisan
Cheerful
Exhilaration
Aesthetics
Listening
Tao
Self-direction
Buzz
Creativity
Global
Caring
Loyalty
Benevolence
Self-choice
Nature
Solitary
Bodily Ease
Functional Spender
Bender
Car Casual
Whip
Afraid
Shangri-la
Stupid law
Budget Bedlam
Patriarchy
Revenge
Conscience
Forgiveness
Joyness
Positive green
Distant
Poverty aware
Self-efficacy
Š Cultural Dynamics Strategy & Marketing Ltd., 2003-2014. All rights reserved. No part of this document may be copied,
published or distributed in any medium without prior written consent from Cultural Dynamics Strategy & Marketing Limited. Email: mail@cultdyn.co.uk
Š Cultural Dynamics Strategy & Marketing Ltd., 2003-2014. All rights reserved. No part of this document may be copied,
published or distributed in any medium without prior written consent from Cultural Dynamics Strategy & Marketing Limited. Email: mail@cultdyn.co.uk
Š Cultural Dynamics Strategy & Marketing Ltd., 2003-2014. All rights reserved. No part of this document may be copied,
published or distributed in any medium without prior written consent from Cultural Dynamics Strategy & Marketing Limited. Email: mail@cultdyn.co.uk
Š Cultural Dynamics Strategy & Marketing Ltd., 2003-2014. All rights reserved. No part of this document may be copied,
published or distributed in any medium without prior written consent from Cultural Dynamics Strategy & Marketing Limited. Email: mail@cultdyn.co.uk
23. âIâm eating less these days becauseâŚâ
⢠Settler: âFood is getting so
expensive.â
⢠Prospector: âI want to wear a bikini on
holiday.â
⢠Pioneer:âI feel so much better for it.â
24. Using values modes to motivate
behaviour change
Small and simple actions
Safety campaigns
Stop cheats
Save money
Resilience
Returning to tradition
Community
Involve family
Rewards
Prizes, tests and competitions
Social events to be seen
at
Celebrity
New stuff, top designs,
extreme activities, buzz
Visible success
Glossy, slick, desirable
Make me look good
ACTIVITIES
Justice
Loyalty
Saving people/nature
You remake the future
Ethical/care campaigns
IDEAS
GROUPS
25. ⢠Cultural Dynamics, KSBR, Campaign Strategy Ltd
⢠16 focus groups
⢠~120 people off the street
⢠Recruited and segmented by âNeedsâ category
⢠Facilitated dialogue about âUndersea environmentâ
⢠Showed participants message boards
Qualitative market research
26. Trips to the seaside: by values mode
Settler
â˘Cheap
â˘Traditional
â˘Practical
â˘Relatively safe
â˘Wholesome
â˘Simple fun
â˘Something that everyone
can enjoy together
Prospector
â˘Fun!
â˘Attractions: pier, food,
amusements
â˘Suntan
â˘Opportunity for the kids
and adults to amuse
themselves (separately)
â˘Enjoy BIG marine
attractions (eg shark tank)
Pioneer
â˘Opportunity for
educational activities in
the guise of family
outdoor fun
â˘Together time away
from TV and commercial
world
â˘Healthy way to wear the
kids out while enjoying
the natural environment
27. Disgust Shame Sadness
Dark, unknown,
mysterious, canât
survive, dangerous
things live there.
Feels cold, wet,
slimy. Itâs smelly,
looks murky
âEnvironmentâ means
âproblemâ, anything to
do with nature or
protection means bad
news. Pollution and
litter are horrid.
It was better
when I was a
kid. Itâs better
abroad. Itâs
better in the
South West.
Reactions are fundamentally negative, people feel VERY distant from the
undersea. This is compounded by the fact that it is obscure and inaccessible.
Response of all groups to âUndersea environmentâ
28. 1) âThe Governmentâ
should fix it
2) âOther peopleâ will
take an interest OR
itâll sort itself out
3) âOur childrenâ / the
Future will (hopefully)
sort it outâ
4) Angry rejection
âI would have expected
that it would be looked
after by Europeâ (Pros,
M)
A lot of this is an EU
issue isnât it? It needs to
be controlled at a mass
level not just a local level.
(Pio, M)
âThere isnât really
anything else we can do,
the rest of it is up to
mother natureâ. (Pros, M)
Thereâs not that many
people you can find who
are willing to do anything
about it. (Pros, M)
We were repeatedly told
by Settlers and
Prospectors that we
should be speaking to
their children. They, we
were told, were âmuch
more interestedâ in the
environment and there
was a strong sense that
any really pressing
problems wouldnât
become apparent until
the future, at which point
the âkidsâ would deal with
them
Sporadically we
encountered a more
forthright rejection,
stemming from eco-
frustration!
âDâyou know what? Iâm
getting really sick of
people telling me what to
do, next car I buy itâs
going to do 5mpg!â (Pros,
M)
People - especially Prospectors - donât
like feeling shame or guilt
29. North - respondents deprecated âtheirâ sea.
⢠industrialised
⢠polluted
⢠cold
⢠murky
⢠rough
â˘Holidays are ideally taken further South
â˘No expectation there is any interesting marine life
Regional differences: North/South divide
32. â˘Settlers identified with plucky communities struggling to
survive.
â˘Pioneers wanted to stick up for the underdog.
â˘Prospectors just not very interested.
Communities under the sea
34. Foreign fishermen
ď§ âStealingâ British fish
by over fishing in
British waters
ď§ Foreign fishing
practices more
damaging than
those of British
fishermen
Fishing threats
Fishing quotas
ď§ British fishermen
forced to âthrow
backâ dead fish if
caught in bycatch:
waste and a shame
Bottom dredging
ď§ Highly damaging but
this is the livelihood
of brave fishermen -
theyâve got families
to feed too!
Ghost nets
ď§ Seen as a tragedy:
animals killed
needlessly and
expensive nets lost
ď§ Technology should
exist to locate and
recover nets or
nets should
biodegrade over
time
British fisherman are not to blame
35. To meet the publicâs needs
What we aimed to do:
â˘Provide multi-sensory experiences
â˘Use familiar language (forest, meadows, homes)
â˘Show (not tell)
â˘Use clear imagery
â˘Appeal to sense of national pride (biggest, best...)
â˘Create regionally specific activities
Targetting:
â˘Families who are motivated to self-explore, parents do things
with kids themselves (Pioneers)
â˘Families who prefer to do free, guided activities in extended
families (Settlers)
â˘Less so/for later â parents who prefer activities/things to âbuyâ
or âgetâ (Prospectors)
36. What we AVOIDED:
â˘Using the words âenvironmentâ or
âprotectionâ
â˘Talking about legislation
â˘Highlighting damage/losses/issues
â˘Murk
37. Created events and activities which led people to conclude thereâs a
regional undersea landscape â by showing and involving
âI never knew
there was so much
in the seaâ
âIâve never seen
my children
concentrate so
hardâ
41. Workshops â we made creatures, now they are in
our home â part of our lives
42. Wolf fish on
rocky reef
Workshops â we made a landscape therefore they
exist âŚ
43. Free Beachcombing
Guide
Signposting to
undersea landscapes
Puppet shows â stories of sea
creatures and their homes
Exploration, stories, signs, views
Lune Deep
Town/parish councils
âadoptâ undersea
landscape
44. âMagic Telescopeâ to transport you
to undersea landscapes
Range 200 nm, direction 270.
west, you are looking at the
Great Kelp Forest of Cornwall
45. view here
corals dragons sea bream nurseries reef
Commercial
sponsorship
potential
National network at viewpoints of âlandscape
boxesâ
46. ⢠Schools, regional centres, shops, restaurants, pubs - visualisations â murals, mosaics (etc)
MANCHESTER
Twinned with
THE LUNE DEEP
Commercial
sponsorship
potential
Winter/Urban Activities: reinforcing the message
48. Sense of place
⌠growing
public support
from around
the country for
MPAs
Itâs amazing
whatâs down
there pet
I called my MP
about the Flamby
Caves
Our region has
more of these
reefs than
anywhere else
Our petition for
ross worm reefs
has hit the target !
My school has done
a mural of the south
coast undersea
chalk cliffs
Oh yes the
southwest kelp
forest is simply the
best â we do so
agree that we need
a protected area
Weâre all going to
the Lune Deep â
we cross over it
on the ferry and
then go for a meal
in Douglas
Hinweis der Redaktion
So we need to deliver a coherent network of Marine Protected Areas but market research shows us currently the public think the undersea is dead, barren, dirty so what is there to protect as far as theyâre concerned? Nothing.
The âNeedsâ methodology which is called âvalues modesâ is based on Maslow. We all start at the bottom as sustenance driven â ie driven by our needs for food, water, shelter, family, security. If these needs are met we move into Outer Directed needs â where we develop self esteem through gaining otherâs approval. If these needs are met, we may move into Inner Directed Mode (where your audience are all likely to be).
All needs groups responded the same when asked to respond to the phrase âThe English Undersea Environmentâ. Overall, very negative reactions across the board. A lot of respondents perceive the sea to be dead with just a few fish and some smelly seaweed in it.
It seems to be well established now in public thinking that any mention of the words âenvironmentâ, ânatureâ or âprotectionâ involves bad news
People really think that the sea is mostly dead, particularly in the North, with perhaps just a few fish and some smelly seaweed in it.
Interesting regional difference between north and south. Envy that South West is perceived to have clean seas âsomeone has cleaned the sea thereâ. Northerners in particular think their seas are dead.
All quite gloomy stuff â but then we showed them illustrations (we were testing the concepts, not the artwork) of undersea topography. The Lune Deep is off Morecambe Bay. The Dogger Bank sand dunes are like the dunes of the Sahara â a huge area of them, 70 metres high.
All responded very strongly and positively to these concepts.
Respondents were asked to rank threats to the marine environment and talked about it as they did so. Pollution and litter were by far the most significant to the public with fishing way down the list. They found an excuse for all the fishing threats â British fishermen cannot be blamed for any marine ills. Itâs the fault of foreigners, or bureaucrats, or poor fisherman has no choice.
Our marquees will be highly attractive to the public â weâll take them to Marine Week, Festivalâs of the Sea, Breathing Places City events. Each will have a huge diorama of the undersea, plus a collaborative mural that kids and families will paint together, mermaids, make and do workshops for children etc. We will feature in the media, with pictures of beaming children in front of undersea landscapes. A fun approach but with a consistent message â there are amazing undersea landscapes in a region near you.
We need to reinforce that message over and over again. With beachcombing and local boat trips which look at the undersea as well as the wildlife above water. Weâd like signposts all round the coast pointing out undersea landscapes (eg Dogger Bank 52 miles, Lune Deep 2 miles etc)
In addition â we can use the televisual asset weâve created in lots of other ways too eg magical telescopes that allow you to see underwater.
Weâd like a network of perspex boxes all round the coast containing 3D models of the nearby undersea landscapes.
We need to keep finding opportunities all through autumn and winter to reinforce the message that there are great undersea landscapes. Eg run competitions for schools to draw murals, get the mayor unveiling a lovely undersea landscape mosaic in an otherwise boring shopping centre.
Weâd like ferries to show passengers visual imagery of the undersea landscapes theyâre passing over.
After 12-18 months weâll see a dialogue going on in society about undersea landscapes, adoption by regional decisionmakers of their undersea landscapes as part of the regional identity. Weâll have had lots of media coverage for all our comms events and products and a perception in Defra and by ministers of considerable public interest in undersea landscapes â which will give us greater political âspaceâ for MPAs.