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Quarterly Social
Media Briefing
27 March 2012
What’s the world been up to?




                       90 days in social media
Quora Boards launches - 19 December 2011



                   Quora’s new goal, “to connect
                  you with everything you want to
                           know about.”

                    Old goal was described as “a
                      continuously improving
                    collection of questions and
                             answers.”
Facebook Timeline for pages launches –
     Facebook Timelines for Pages
          29 February 2012




         Dove, Burberry and Manchester United
         Football Club are among the first UK
         brands to launch timelines on Facebook
New iPad is launched – 16 March 2012

                      iPad took 80 days to achieve
                      3m sales, iPad 3 took 24 hours.
IDC and Gartner
PC v Tablet
forecast to
2015, when
Gartner puts tablet
unit sales at 60%
of PCs' – half of
them iPads
Google Chrome became Most Used Browser
in the World – for one day  18 March 2012




       “Whether Chrome can take the lead in the browser wars in
       the long term remains to be seen, however the trend towards
       Chrome usage at weekends is undeniable. At weekends,
       when people are free to choose what browser to use, many
       of them are selecting Chrome in preference to IE," added
       Aodhan Cullen, commenting on the weekend surges in
       Chrome usage.
Kony 2012 (Invisible Children) – 5 March 2012




Most viral video ever
Angry Birds “Space”
10m downloads in 4 days – 3x faster than
Angry Birds Rio - 22 March 2012
HOT or NOT?
           Circling   Pinning
     Gamification     Sofalising
       Brand #Fail    Brand Collation (DENs)
          Job Sites   Employer Branding
     E-Commerce       Collaborative Consumption
Changing T’s & C’s    Changing T’s & C’s
  Social Networks     Online Communities
              #Fail   #nowwithwings
             HMU      LMS
Employer Branding
Digital Engagement Networks
What we’ve been up to




                        90 days in social media
reach   engage   amplify   convert   hold
Our 7 recommended networks have changed
Five questions


1. How established are online
   communities?
2. How do we know success
   when we see it?
3. What are the risks?
4. How do we monetise it?
5. Where are we now?


                                          ©Reach Further 2012
                                         www.reachfurther.com
A history of online communities from Plato to Pinterest
A brief history of Online Communities

1968 PLATO created
1972 PLATO has 10,000+ users
1978 BBS - Bulletin Board Service invented
1979 USENET - 9,500 different News Groups
1991 WWW project announced on Usenet
1997 First blogs appear & SixDegrees.com
1998 Open Diary “blog comments”
2004 Facebook launches
2011 Pinterest launches
• Launched February 2007 with the fairly
IdeaStorm     modest goal of enabling "you, the
              customer, to tell Dell what new products
              or services you’d like to see Dell
              develop."
            • Within ten days Linux fanboys
              demanded a Dell pre-loaded with the
              open source operating system.
            • Attempted censorship, then gave in
            • Discussed the management of the
              community with the community too
            • August 2008, Dell launched 9 new
              laptops
            • Now used for many engagement
              initiatives.
Talking Point
Social Content Creation

            Ease of Participation


Push Button Content
          & Curation




 Short Form Content




  Long Form Content



                       2000                          2012
                                    Date of Launch
What people DO online


like, vote, add, upload, embed, share, forward, invite,
      Digg, ping, subscribe, follow, tag, pin, friend


             1.   Collate
             2.   Aggregate
             3.   Curate
             4.   Create
             5.   Collaborate / Mash
Beyond the Community

Every time a member takes any action, including
purchase, or recommendation of purchase, it can
(will) be amplified beyond the community.




  reach     engage     amplify    convert   hold
Trust in Social Media



Only 5 per cent (4 per cent UK and 6 per cent US) of consumers
surveyed in the report trusted advertising
8 per cent (9 per cent UK and 6 per cent US) believed ‘what the
company says about itself’
This equates globally to nearly $426 billion spent on ineffectual
advertising activity in 2009 alone
A third (31 per cent UK and 35 per cent US) of respondents using social
media believe that ‘companies are genuinely interested them’.
                          London, UK – 18 May 2010 – Alterian (LSE: ALN)
Trends in Social Commerce

   Audience         Community                Social               Collaborative
  Advertising       Monetisation            Shopping              Consumption




 Pay per Click     Affiliations          Refer a Friend         Service Fee
 Banner Ads        Social Advertising    Share the Deal         Flat membership
 Affiliate Links   Sponsored Stories     Geo-based              Membership plus
 Websites          Blogs                 recommendations        Usage
                   Forums                Check-in apps          Freemium
                   Crowdsourcing         Gamification           Tiered Subscription
                   POS recommendations   Geo-based offer        Plans
                                         alerts                 On-Selling
                                         Shopping               White Labelling
                                         Communities
                                         Group shopping sites
Collaborative Consumption
Communities build Trust


  Advertisement
    becomes
 Advice-tis-meant
Get in touch!
www.reachfurther.com
       0113 278 1800
   liz@reachfurther.com
         @lizcable

                           ©Reach Further 2012
                          www.reachfurther.com

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Don't Blink - what happened in the last 90 days of Social Media?

  • 2. What’s the world been up to? 90 days in social media
  • 3. Quora Boards launches - 19 December 2011 Quora’s new goal, “to connect you with everything you want to know about.” Old goal was described as “a continuously improving collection of questions and answers.”
  • 4. Facebook Timeline for pages launches – Facebook Timelines for Pages 29 February 2012 Dove, Burberry and Manchester United Football Club are among the first UK brands to launch timelines on Facebook
  • 5. New iPad is launched – 16 March 2012 iPad took 80 days to achieve 3m sales, iPad 3 took 24 hours. IDC and Gartner PC v Tablet forecast to 2015, when Gartner puts tablet unit sales at 60% of PCs' – half of them iPads
  • 6. Google Chrome became Most Used Browser in the World – for one day  18 March 2012 “Whether Chrome can take the lead in the browser wars in the long term remains to be seen, however the trend towards Chrome usage at weekends is undeniable. At weekends, when people are free to choose what browser to use, many of them are selecting Chrome in preference to IE," added Aodhan Cullen, commenting on the weekend surges in Chrome usage.
  • 7. Kony 2012 (Invisible Children) – 5 March 2012 Most viral video ever
  • 8. Angry Birds “Space” 10m downloads in 4 days – 3x faster than Angry Birds Rio - 22 March 2012
  • 9. HOT or NOT? Circling Pinning Gamification Sofalising Brand #Fail Brand Collation (DENs) Job Sites Employer Branding E-Commerce Collaborative Consumption Changing T’s & C’s Changing T’s & C’s Social Networks Online Communities #Fail #nowwithwings HMU LMS
  • 12. What we’ve been up to 90 days in social media
  • 13. reach engage amplify convert hold
  • 14. Our 7 recommended networks have changed
  • 15. Five questions 1. How established are online communities? 2. How do we know success when we see it? 3. What are the risks? 4. How do we monetise it? 5. Where are we now? ©Reach Further 2012 www.reachfurther.com
  • 16. A history of online communities from Plato to Pinterest
  • 17. A brief history of Online Communities 1968 PLATO created 1972 PLATO has 10,000+ users 1978 BBS - Bulletin Board Service invented 1979 USENET - 9,500 different News Groups 1991 WWW project announced on Usenet 1997 First blogs appear & SixDegrees.com 1998 Open Diary “blog comments” 2004 Facebook launches 2011 Pinterest launches
  • 18. • Launched February 2007 with the fairly IdeaStorm modest goal of enabling "you, the customer, to tell Dell what new products or services you’d like to see Dell develop." • Within ten days Linux fanboys demanded a Dell pre-loaded with the open source operating system. • Attempted censorship, then gave in • Discussed the management of the community with the community too • August 2008, Dell launched 9 new laptops • Now used for many engagement initiatives.
  • 19.
  • 21. Social Content Creation Ease of Participation Push Button Content & Curation Short Form Content Long Form Content 2000 2012 Date of Launch
  • 22.
  • 23. What people DO online like, vote, add, upload, embed, share, forward, invite, Digg, ping, subscribe, follow, tag, pin, friend 1. Collate 2. Aggregate 3. Curate 4. Create 5. Collaborate / Mash
  • 24. Beyond the Community Every time a member takes any action, including purchase, or recommendation of purchase, it can (will) be amplified beyond the community. reach engage amplify convert hold
  • 25. Trust in Social Media Only 5 per cent (4 per cent UK and 6 per cent US) of consumers surveyed in the report trusted advertising 8 per cent (9 per cent UK and 6 per cent US) believed ‘what the company says about itself’ This equates globally to nearly $426 billion spent on ineffectual advertising activity in 2009 alone A third (31 per cent UK and 35 per cent US) of respondents using social media believe that ‘companies are genuinely interested them’. London, UK – 18 May 2010 – Alterian (LSE: ALN)
  • 26. Trends in Social Commerce Audience Community Social Collaborative Advertising Monetisation Shopping Consumption Pay per Click Affiliations Refer a Friend Service Fee Banner Ads Social Advertising Share the Deal Flat membership Affiliate Links Sponsored Stories Geo-based Membership plus Websites Blogs recommendations Usage Forums Check-in apps Freemium Crowdsourcing Gamification Tiered Subscription POS recommendations Geo-based offer Plans alerts On-Selling Shopping White Labelling Communities Group shopping sites
  • 28. Communities build Trust Advertisement becomes Advice-tis-meant
  • 29.
  • 30. Get in touch! www.reachfurther.com 0113 278 1800 liz@reachfurther.com @lizcable ©Reach Further 2012 www.reachfurther.com

Hinweis der Redaktion

  1. Dell launched IdeaStorm in February 2007 with the fairly modest goal of   enabling "you, the customer, to tell Dell what new products or services you’d like to see Dell develop." This is the point when most wizened media observers roll their eyes. For the last several years we've grown accustomed to watching Fortune 500 companies pay lip service to social media without actually adhering to the principles that make the groundswell so powerful. To be honest, I thought IdeaStorm was just another example of this unfortunate, predictable trend. I couldn't have been more wrong. It wasn't long before Dell was dealing with more than it'd bargained for. Within ten days Linux fanboysswamped the site, demanding a Dell pre-loaded with the open source operating system. At first Dell stumbled, moving to censor the, er, robust conversation that ensued. But then Dell showed it was serious about creating a partnership with its customers, announcing it would bow to the crowd and release a PC pre-loaded with the Ubuntu version of Linux. Go crowd. Go Dell. Since then, Dell has quietly but persistently managed the site, taking pains to communicate with its community members and install changes to the site according to suggestions from users. Crowdsourcing generally requires a vibrant community, and such a resource can not be built overnight, and it can't be bought. It can, however, be built through a lot of painstaking effort and humility, which is just what Dell has displayed on IdeaStorm.The fruits of the IdeaStorm partnership culminated on August 12, when Dell rolled out nine new laptops, all of which incorporated design elements proposed, promoted and debated by the IdeaStorm community. Instead of using IdeaStorm to put lipstick on a pig, Dell patiently cultivated debate and then implemented the best (and most popular) ideas into real world products. In other words, they listened instead of talking, and then they acted.
  2. Radio Leeds Story18,000 members
  3. Drives more retail than Google+ Youtube and LinkedInGot to 10 million users faster than any other site ever
  4. 75% of mobile consumers have taken action based on a location based alert
  5. Collaborative Consumption: Traditional sharingbarteringlendingtradingrenting gifting& swapping redefined through technology and peer communities