1. Accessibility‐ Action plan
Wheelchair accessible tourism India

2. Brainstorm
• What are we already doing?
• How are we promoting and supporting
accessibility?
• Let’s build a list!
Wheelchair accessible tourism India

3. Four Principles
• Dignity
– Self‐respect, respect of others
• Independence
– Do things without unnecessary help from others
• Integration
– Same service, same way
• Equality of opportunity
– Same options, chances, and benefits
Wheelchair accessible tourism India

4. Barriers to be taken care of
• Types:
– Physical
– Architectural
– Information or communications
– Attitudinal
– Technological
– Systemic
• Key insight:
– Think in terms of barriers; don’t focus on the person’s [disability.
Wheelchair accessible tourism India

5. Documentation
• Document in writing the accessible customer
service policies, practices and procedures.
– Notify people that these documents are available
on request.
– Alternate formats must be available.
Wheelchair accessible tourism India

6. Feedback Process
• Establish a feedback process.
– Variety of ways – in‐person, e‐mail, telephone,
web, etc.
– Must specify how you will deal with feedback, and
within what time‐frame.
• Document the feedback process.
– Make information about it public and within
reviewed by whom, response timelines
Wheelchair accessible tourism India

7. Communication
• Ensure that ways of communicating take into
account a person’s disability.
– Provide information in a format that is accessible
to the user.
– Use plain language.
Wheelchair accessible tourism India

8. Notice of Service Disruptions
• Document a process for providing notice of
temporary disruptions .
– Especially for facilities and services that are used
by persons with disabilities.
• Notice must:
– Include reasons, anticipated duration, any
alternative facilities or services.
– Be posted in a conspicuous place, website, etc.
Wheelchair accessible tourism India

9. Service Animals
• Allow service animals.
• Types of service animals:
– Guide dog
– Hearing or signal animal
– Mobility assistance animal
– Seizure response animal
– Therapeutic assistance animal
Wheelchair accessible tourism India

10. Plan, Ready, Set = Accessible
• Practice inclusive, universal design.
• Plan for accessibility from the start.
• Remember the 4 principles:
– dignity,
– independence,
– integration
– equal opportunity
• Be flexible!
Wheelchair accessible tourism India

11. Wheelchair accessible tourism India