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Reputation Management:
Google Forcing Your Hand
Pubcon Vegas 2010 
Rhea Drysdale
COO, Outspoken Media
“Reputation management
doesn’t matter!”
Until it happens to you…
Is risk management a priority for your
business?
Have brand threats and weaknesses been
identified?
Is there a risk management system in
place?
What are new risks that could be on the
horizon?
UNIVERSAL SEARCH
2007
Create and optimize…
• Sticky, good news
• Product feeds
• Blogs
• Images
• Videos
• Press releases
• Books
REAL TIME SEARCH
2009
Invest in…
• Twitter
• Facebook
• MySpace
• News coverage
• Blogs
Create your social media plan:
http://outspokenmedia.com/lfkd
GOOGLE INSTANT
2010
Check Google’s Suggested
Search API…
http://google.com/complete/search?
output=toolbar&q=
e.g.
http://google.com/complete/search?
output=toolbar&q=pricechopper
Audit your online reputation…
• Review analytics (keywords & referral traffic)
• Do you have content to match searches?
• Are you investing in customer service?
• Are you investing in marketing?
• Are you investing in PR?
MORE RESULTS
2010
Build links to your content…
• Strong internal link structure
• Back link development to relevant pages
GOOGLE PLACE SEARCH
October 2010
Solicit positive reviews…
Yellowpages.com
Yelp.com
CitySearch.com
TripAdvisor.com
OpenTable.com
InsiderPages.com
SuperPages.com
DexKnows.com
JudysBook.com
Google Reviews
Own site w/hreview
Reviews Patent Application
Google developing reputation score for
reviewers, similar to real-time search
evaluation and Yelp’s Review Filter
Source: SEO by the Sea, Bill Slawski
http://www.seobythesea.com/?p=4550
THANK YOU
Contact me:
rhea@outspokenmedia.com
Get the guide:
OutspokenMedia.com/guides/orm-guide/
Follow us:
@rhea | @outspokenmedia

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