1. Sabre Post Booking
Automation Tools
Sabre Travel Network webinar
October 9, 2012
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2. Sabre® Automated QC & Ticketing
Sabre® Automated Task Library

3. Automated QC and Ticketing
Amy Andrews, Product Marketing Manager
Stan Maslankowski, Product Manager, Automated QC
& Ticketing
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4. Automation and Efficiency
Provide indispensible global solutions to internal and external customers
by automating costly manual operational processes and increasing
productivity and efficiency in travel-related businesses.
• Automated QC and Ticketing - Locally
installed configurable solution
• Automated Task Library - Hosted
solution for complex and business
process automation (4Q12)
Controlling Costs with Extreme Efficiency
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5. Automated QC and Ticketing:
Product Summary
An off-the-shelf,
robotic application
for quality control
and
ticketing fulfillment
for both online and
offline bookings
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6. Automated QC and Ticketing:
Value Proposition
• Reduces costly agent
errors by automating
manual post-booking
work
• Increases agent
productivity and
improves customer
service
• Touch less ticketing
improvements of 75%-
90%
• Automated QC
&Ticketing operates
24x7x365
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7. Automated QC and Ticketing:
Features
• Highly configurable, over 100 QC
options
• Configured by either PCC or
Customer number
• Unused e-Ticket database
• Checks for mandatory and
exception PNR remarks
• Airfare comparison (high & low
fare)
• Private airline contract validation
• Performance logs
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8. Automated QC and Ticketing
Market Availability and Pricing
Market
• USA, Canada, Latin America (including Mexico, Caribbean and Brazil), Italy,
U.K. and Ireland, the Nordics, Greece, Germany, Poland, Middle Eastern
countries and Israel
Languages
• English, French, Spanish, Portuguese, Italian, German
Pricing
• Implementation fee $5,000
• Annual license renewal fee $1,000
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9. Automated QC and Ticketing
Roadmap 2013
Market Expansion
• France, EmQuest, Ukraine, Russia, and Japan
Enhancements
• Fulfillment of EMD
• DK Wildcard
• Fulfill French Rail Ticketing via Sabre Web Services
• Regional enhancements from North America, Latin America, Europe, Middle
East, and Africa (EMEA)
• Consolidator enhancements which includes validation for commission caps,
form of payment allowed, and tour codes
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10. Overview of Automated QC and
Ticketing
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11. Automated Task Library
Tim Laycock, Product Manager, Automated Task
Library
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12. Automated Task Library
• State of the art
process automation
solution
• Competitive in the
marketplace
• Library of useful, cost-
savings operational
tasks
• Reliable, hosted
solution
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13. Automated Task Library
Value Proposition
Complex rules without major development
•Speed to market
Compelling cost savings
•Reduce payouts & ADMS
Scalable hosted solution
•Lower costs by leveraging Sabre network
Utilizes any data source or database
•Sabre‟s Teradata Warehouse, Oracle, SQL Stored Procedures, Queues
Web-based reporting
• 24x7 end-user insight
Agency manages rules via web GUI
• 24x7 control (planned 1H13)
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14. Automated Task Library
Components
Toolkit Client GUI Web-based
(planned 1H13) Reporting
• Rapid Development • Customer manages • Cognos reporting
toolkit managed & rules configuration summarizes and
hosted by Sabre via the Web details process
activities
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15. Automated Task Library
Current Offering
Available Tasks:
Automated
• Robotic review and
Schedule
acceptance
Change
Unticketed PNR • Ensures every segment has
Search been ticketed
Automated • Intelligent rules-based queue
Queue Manager distribution
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16. Automated Task Library
Automated Schedule Changes Overview
• Automated Schedule Change Process Goal: To automate PNR schedule
change evaluation, acceptance and notification
• Automated Schedule Change Process: Robotically evaluates and accepts
schedule change PNRs or alternatively sends to reject/action queue
• AutoReads designated schedule change PNR queues
• Applies customer parameters to schedule change PNRs
• Robotically accepts schedule change, sends customer email notification or places PNR
on reject or „need action‟ queue
• Can reject PNRs containing other defined status code segments, e.g. HX, UC, NO, HL
etc.
• Documents PNR with historical remarks and defined email text remarks
• Logs process results in detail to database
Automated Task Library

17. Automated Task Library
Un-ticketed PNR Search Overview
• Missed Ticketing Goal: No traveler arrives at the airport without a ticket
• Missed Ticketing Post-Booking Automation Process: Ensures all air segments
and passengers in a PNR have been ticketed
• Missed Ticketing Workflow Components:
• Filtered PNR feed received from Sabre Teradata Warehouse
• Un-Ticketed PNR validation
• Un-Ticketed Segment or Passenger validation
• AAIRPASS PNRs
• Queue placement checks
• E-ticket record validation
• Continual progress logging in database
Automated Task Library

18. Automated Task Library
Automated Queue Manager Overview
• Automated Queue Manager Process Goal: To automate initial evaluation and re-
distribution of PNR notification queues
• Automated Queue Manager Process: Robotically evaluates SSR/OSI messages
and segment status codes in PNRs found on airline notification queues, according
to configurable business rules and re-distributes or removes from queue, as
required
• Automated Queue Manager Workflow Components:
• Reads designated notification PNR system queues
• Applies customer business rules parameters to PNRs found on queue
• Robotically re-distributes PNRs, according to defined business rules, to alternative
queues (e.g. agents‟ personal queues) or removes from queue, as required
• Documents PNR with historical remarks and logs results to database
Automated Task Library

19. Automated Task Library
Proven Results
Schedule Change
Missed Ticketing (MT)
(SC)
Reduced Payouts Cost Savings Customer Service
Agency reported 88% Over $1Million savings
95% improvement (MT)
decrease (MT) (MT)
2 Full-time agents re-
deployed (SC)
70+%Schedule Changes
are automated
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20. Automated Task Library
Example Schedule Change ROI Calculator
Number of Booked
PNRs (1 year) 350,000
Percent of PNRs
with Schedule
Changes 30%
…Proven Results
Estimated Manual
Time (mins) to
Process Schedule 367,500
Changes
Productivity
Savings $171,500
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21. Automated Task Library
Markets, Release Date, and Pricing
Markets
• Globally (initially in English speaking countries)
Targeted Customers
• Online, Suppliers, and Premier Agencies
Release Date
• December, 2012
Pricing
• TBD - It will be transaction based pricing with a monthly minimum and
implementation fee
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22. Automated Task Library
Roadmap 2013
Market Expansion
• NAM and LAD
Build a graphical user interface to be accessible through an agency portal like
eServices, to enable ATL customers to manage and maintain their own
configuration settings for the various ATL processes
New Processes
• Involuntary Exchanges / Re-issues
• Lower Fare Search
• Automate booking/re-booking pre-reserved seats prior to departure
Enhancements
• Enhance missed ticket process to alert imminent expiry of “last date to
purchase” restricted fare types stored in the PQ record
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23. Overview of Schedule Changes in
Automated Task Library
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24. Richard Caulder
Global Online Segment Manager
Sabre Travel Network
682.605.1489 (office)
richard.caulder@sabre.com
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25. Thank you for attending!
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