My keynote on the theme of Leading during Digital Disruption, for the CAUL Conference in Melbourne in April 2017. CAUL is the Council of Australian University Librarians. Librarians are the perfect case study for leading during digital disruption, as they have rapidly moved their business model to digital resources - over 95% of library resource budgets in universities are now spent on digital resources, rather than physical books and journals etc

2. • Jobs of the future
• Business transformation
• Microsoft’s change journey
• Personal reflection

15. Jobs
keep
growing

26. • Students who multitask on a
laptop during a lecture score
lower on a test compared to
those who do not multitask
• Students spend most of their
laptop time in class on
diversionary activities
• Students who were in direct view
of a multitasking peer scored
lower on a test compared to
those who were not
• Students who use laptops to take
notes in class learn less than
students who used pen
• Traditional lecture methods are
30% less effective than active
learning methods

27. The
workplace
of today…
…for us

28. The
workplace of
today…
for some of
our
customers

31. The technology
lifecycle is
accelerating

32. …and costs more than
the product being
bought.
The procurement process
is now longer than the
product lifecycle…

33. There’s not
enough skilled
talent

34. We have to change the model
Education are competing against
the best of the best for the talent
that is most in demand
The big banks worldwide will
compete for the best data
scientists. We’ll be left to fight for
the rest
We have to make things easier

35. Advanced Analytics

36. Advanced Analytics

37. Advanced Analytics

38. Advanced Analytics

41. Attrition
Numbers
Attrition
Factors
‘At risk’
analysis
Which
interventions
work?
Student Experience & Advanced Analytics

42. Hidden
Gold

45. Education has a Gold Nugget
It is our data

46. Agility is
everything

47. It’s now quicker to do it,
than to discuss how to do it,
or to write “it” down

48. Example
▪ Improving student experience with hand holding throughout campus life

49. Products are
becoming services,
and are being
unbundled

52. The Lifelong
Education Customer
Example

53. Research priorities
have changed

56. The plural of
anecdote
is not
anecdata