resume

1. CURRICULUM VITAE
Ranjeet Sahu
Contact: +91-8960075715,9984148800 E-mail:- ranjeetsahu.2008@rediffmail.com
OBJECTIVE
Looking for an opportunity to grow professionally with the prospective to prove myself as an asset for the
growth of the organization & to successfully integrate myself in higher level management by working with my
ability, sincerity & experience.
Professional Summary
A competent professional with nearly 4 years of experience in
Customer Relationship Management MIS Reporting & Documentation Bank reconciliation
Audit & Compliance Portfolio Management Operational Management Cash Management
Process in-depth understanding of handling various product & Process of Auto loan
Proficient in handling quality customer service operations, organizing process strategies and building
relationship in various groups.
High quality service, customer relationship management, Queue Management, error free smooth operations
delivery & Branch Audit & Compliance
Competencies
High energy professional Technical & functional expertise
Strong leadership, mentor and develop a direct team
A collaborative and flexible style, with a strong customer service outlook
Organizational Experience
WORK EXPERIENCE-Mahindra & Mahindra Financial Service LTD.
Works MMFSL as a Accounts Cashier from 1st
NOV. 2014 to till date at Jaunpur Territory Managing
4 branch Jaunpur ,Kerakat,Mariyahu & Machlisahar
Career Highlights & Achievements’
Achieved Employee of the Year Award 2014-15 following excellence in work procedures for Fixed Deposit
Business.
Achieved VP Pried Award March-2015 following excellence in work procedures for Fixed Deposit Business
Responsibilities’ & Duties
Customer Service:
Handled cash, checks and RTGS Receipts for In Auto financing as well as daily transactions.
Attending to clients concerns and undertaking steps for effectively resolving them
Managing operations & ensuring customer satisfaction by achieving delivery & service quality norms
Ensuring customer complaints are recorded in the CRM resolved and closed within TAT. Ensuring the system
foreclosure request is dispatched as per timeline. Customer service ( Customer enquiry/, Loan foreclosures/
NOC issuance and other issue of customer resolutions.
Disbursement of loan File
Files: Disbursed as per TAT and Policy. Update loan File in EMLAP ( Enquiry Management & Loan Application
Processing). .
PDD management By ensuring all the PDDs are updated within TAT and dispatch & update in system to as
per process on same day
Audit, compliance & Other Responsibilities
Skilled in handling audit assignments; pivotal in collating and validating inputs required for audits and sharing
the same with the audit team; coordinating for queries raised by auditors and successfully completing audits
within Tat Sitemap
Assist the branch in the day-to-day operations including the sourcing and processing of auto loan
applications, customer interaction, sanctions/disbursements/recovery etc.
Participation in external work like marketing of Company products, verification of customer KYC & other
documents, coordination with panel advocates/ valuers inspection of properties, visiting sub-registrar’s office,
banks etc.
BY Ensuring change in process and policies are understood and implemented by the Branch Staff.
PDC management- To ensure proper custody of PDCs. Call back of bounce PDC, as per process and maintain
registers for records.
Managing cross Sales & Operations of Branch at Jaunpur
Generate all the relevant reports for all the functions.
To manage all the operations in case of absence of the unit-in-charge / colleagues

2. WORK EXPERIENCE-Muthoot Fin corp. Ltd.
Working Experience Muthoot Fincorp from a 27th
Feb.2014 to 30 Oct 2014 at Jaunpur Branch as a (CSE)
Customer Service Executive
Job Profile Customer Service Executive ( CSE )
Organized Marketing Drive to enhanced sales .
Achieve sales targets and providing Customer service Gold Loan & Health Insurance various Products .
Relationship Management for a Portfolio of customers.
Responsible for Cross Sell & enhancing relationship with existing customers.
Customer service to ensure walk in customer’s issues.
WORK EXPERIENCE-SILICON PROJECT INDIA LTD
JOB PROFILE: Account Officer
Working Experience as a Account Officer in Silicon project India Ltd. From Apr 2012 to Feb 2014
Work Profile: Prepare financial statements and Reposts for clients or company management Record Bank
reconciliation , Branch Audit & Compliance
WORK EXPERIENCE- C A FIRM
JOB PROFILE: Audit Assistant
Three Month working Experience as a Audit Assistant in a C A Firm (AMIT V.GUPTA & ASSOCITES JAUNPUR)
(Jan 2012 to April 2012)
Work Profile: TDS (Up to 50 Bank Branches in Jaunpur) 2011-12,Bank Audit (As a Audit Assistant )
UBI, PNB , Utter Pradesh Baroda Gramin Bank 2011-12
Professional Profile
PGDHRD Completed from M.G.K.V.P. University. .
Post Graduate Diploma in Human Resource & Development from Mahatma Gandhi Kashi Vidya Peeth
University VARANASI In 2010-2011
Academic Profile
• M.A.(Economics) from V.B.S. Purvanchal University JAUNPUR in the year 2015
• M.Com from V.B.S. Purvanchal University JAUNPUR in the year 2012
• B.Com from V.B.S. Purvanchal University JAUNPUR in the year 2009
• Intermediate from RDM shiya Inter College U.P. Board in the year 2006
• High school from RDM shiya Inter College U.P. Board in the year 2004
IT Skill
• Well versed with MS-Office (Word, Excel, Access, Power Point) & Internet Application .
• Done Six month Computer operating course from Mahendras Education Society
Spheres of interest
Banking and finance related activities, which are directly or indirectly linked with Retail Banking business
Hobbies
Social Networking & listening to music.
Watching News Channel
Personal Vitae
Father’s name : Shiv Shankar Sahu
Date of birth : 01 jan 1990
Gender : Male
Nationality : Indian
Marital status : Single
Address Near Vivah Marriag Hall Bhaurajipur Post Sadar Jaunpur
U.P. PIN 222001
DECLARATION
I hereby declare that all the information mentioned above is true with the best of my knowledge.
DATE:
Place:JAUNPUR… ( RANJEET SAHU )