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Duty protocol & crisis response

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Duty protocol & crisis response

  1. 1. Duty Protocol & CrisisDuty Protocol & Crisis ResponseResponse Fall Resident Advisor Training
  2. 2. Duty BasicsDuty Basics Check in at REH office in East every night at 8:00 pm Weekday coverage from 8:00 pm-8:00 am – you must be in your building(s) Weekend coverage is 24 hours – the 8:00 AM-8:00PM shift the next day is split between you and your duty partner
  3. 3. Visibility & CommunityVisibility & Community DevelopmentDevelopment Perform social rounds Keep your door open when you are in your room Perform a full walk-through of the building(s) roughly every hour Leave a note on your door with your location and return time if you are not in your room Host/attend programs (with your AC’s permission)
  4. 4. RadiosRadios Keep them with you at all times Keep them on until the AC on duty signs you off Radios remain off from 8:00 am – 8:00 pm on Saturday and Sunday Return them to Res Ed & Housing by NOON on the following day or pass them off to the RA assuming duty during the day on a weekend
  5. 5. Radio ProtocolRadio Protocol Keep radios on Channel 2, unless you need to reach Security (Channel 1) Don’t use names or confidential information over radios – use phone if needed Avoid non-work-related conversations
  6. 6. CommunicationCommunication The AC on duty and/or Security may contact you in the following ways when you are on duty: ◦ Your radio ◦ Your room phone ◦ Your cell phone ◦ In-face by coming to your building/room
  7. 7. When you are on duty, the AC onWhen you are on duty, the AC on duty will…duty will… Greet you at check-in, hand out your radios and debrief you on any important information you may need to know that evening. Be available via radio, the AC Duty Phone, or their apartment landline for consultation at any time. Stop by your building(s)…especially on the weekend
  8. 8. Crisis/Emergency Response BasicsCrisis/Emergency Response Basics Remain calm and breathe NOTIFY (follow the phone chain appropriate for the incident) Document the situation in an Incident Report Maintain discretion and responsibility Practice self care
  9. 9. Who Do I Call???Who Do I Call??? In the event of…  A life-threatening medical emergency  Violent behavior of any kind  The threat of immediate violence or someone brandishing a weapon  A bomb threat  The death of a student  Any time you are concerned for the immediate health or welfare of another person, including yourself 1) Call 911 2) Call Security 3) Call the AC on Duty
  10. 10. Who Do I Call???Who Do I Call??? In the event of…  A fire or smoke emergency 1) Activate the nearest pull station and evacuate 2) Call 911 3) Call Security 4) Call the AC on Duty
  11. 11. Who Do I Call???Who Do I Call??? In the event of…  A psychological emergency  If you hear about or are directly informed of a sexual assault  You see drugs or drugs paraphernalia  The need for an emergency repair  A power failure  Non-compliance (that is not threatening or violent) 1) Call the AC on Duty 2) Follow her/his directions
  12. 12. Who Do I Call???Who Do I Call??? In the event of…  Evidence of arson  The discovery of a bias-related incident 1) Call Security to initiate an investigation of the incident 2) Call the AC on Duty
  13. 13. Who Do I Call???Who Do I Call??? Any time you are not sure what to do…  If possible and appropriate, contact a fellow RA for advice or back-up  Call the AC on Duty for consultation
  14. 14. Contacting the AC on DutyContacting the AC on Duty Use your radio Call the AC Duty Cell Phone Call their home landline ONLY if you have not gotten a response within a reasonable amount of time, call Security
  15. 15. Special ResponsesSpecial Responses Shelter in Place Evacuation Power Outage Natural Disaster Dangerous Person on Campus Follow instructions from Professional Staff Members and/or Security
  16. 16. Go with your gut…Go with your gut… Remember that our goal is to ensure that residents are safe You must respond to each and every situation If you suspect that something is an emergency, do not hesitate to respond accordingly! Ask for help or back-up if needed At her/his discretion, the AC on Duty may give you instructions over the phone/radio instead of appearing on the scene for every incident. If you strongly feel that you need her/him on the scene, express that.

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