1. Duty Protocol & CrisisDuty Protocol & Crisis
ResponseResponse
Fall Resident Advisor Training
2. Duty BasicsDuty Basics
Check in at REH office in East every night
at 8:00 pm
Weekday coverage from 8:00 pm-8:00
am – you must be in your building(s)
Weekend coverage is 24 hours – the
8:00 AM-8:00PM shift the next day is split
between you and your duty partner
3. Visibility & CommunityVisibility & Community
DevelopmentDevelopment
Perform social rounds
Keep your door open when you are in
your room
Perform a full walk-through of the
building(s) roughly every hour
Leave a note on your door with your
location and return time if you are not in
your room
Host/attend programs (with your AC’s
permission)
4. RadiosRadios
Keep them with you at all times
Keep them on until the AC on duty signs
you off
Radios remain off from 8:00 am – 8:00
pm on Saturday and Sunday
Return them to Res Ed & Housing by
NOON on the following day or pass
them off to the RA assuming duty during
the day on a weekend
5. Radio ProtocolRadio Protocol
Keep radios on Channel 2, unless you
need to reach Security (Channel 1)
Don’t use names or confidential
information over radios – use phone if
needed
Avoid non-work-related conversations
6. CommunicationCommunication
The AC on duty and/or Security may
contact you in the following ways when
you are on duty:
◦ Your radio
◦ Your room phone
◦ Your cell phone
◦ In-face by coming to your building/room
7. When you are on duty, the AC onWhen you are on duty, the AC on
duty will…duty will…
Greet you at check-in, hand out your
radios and debrief you on any important
information you may need to know that
evening.
Be available via radio, the AC Duty
Phone, or their apartment landline for
consultation at any time.
Stop by your building(s)…especially on
the weekend
8. Crisis/Emergency Response BasicsCrisis/Emergency Response Basics
Remain calm and breathe
NOTIFY (follow the phone chain
appropriate for the incident)
Document the situation in an Incident
Report
Maintain discretion and responsibility
Practice self care
9. Who Do I Call???Who Do I Call???
In the event of…
A life-threatening medical emergency
Violent behavior of any kind
The threat of immediate violence or someone brandishing a weapon
A bomb threat
The death of a student
Any time you are concerned for the immediate health or welfare of another person,
including yourself
1) Call 911
2) Call Security
3) Call the AC on Duty
10. Who Do I Call???Who Do I Call???
In the event of…
A fire or smoke emergency
1) Activate the nearest pull
station and evacuate
2) Call 911
3) Call Security
4) Call the AC on Duty
11. Who Do I Call???Who Do I Call???
In the event of…
A psychological emergency
If you hear about or are directly informed of a sexual assault
You see drugs or drugs paraphernalia
The need for an emergency repair
A power failure
Non-compliance (that is not threatening or violent)
1) Call the AC on Duty
2) Follow her/his directions
12. Who Do I Call???Who Do I Call???
In the event of…
Evidence of arson
The discovery of a bias-related incident
1) Call Security to initiate an
investigation of the incident
2) Call the AC on Duty
13. Who Do I Call???Who Do I Call???
Any time you are not sure what to do…
If possible and appropriate, contact a fellow RA for advice or back-up
Call the AC on Duty for consultation
14. Contacting the AC on DutyContacting the AC on Duty
Use your radio
Call the AC Duty Cell Phone
Call their home landline
ONLY if you have not gotten a response
within a reasonable amount of time, call
Security
15. Special ResponsesSpecial Responses
Shelter in Place
Evacuation
Power Outage
Natural Disaster
Dangerous Person on Campus
Follow instructions from Professional
Staff Members and/or Security
16. Go with your gut…Go with your gut…
Remember that our goal is to ensure that
residents are safe
You must respond to each and every situation
If you suspect that something is an emergency, do
not hesitate to respond accordingly!
Ask for help or back-up if needed
At her/his discretion, the AC on Duty may give
you instructions over the phone/radio instead of
appearing on the scene for every incident. If you
strongly feel that you need her/him on the scene,
express that.