Interpersonal & Group Behaviour

Interpersonal & Group Behaviour A Presentation by Rajiv Bajaj

What is Behaviour ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

Part I Interpersonal Behaviour

[object Object],[object Object]

A Closer Look At Behaviour ,[object Object],[object Object],[object Object],[object Object]

Communication “ Meanings are in people, not in words.”

[object Object],Sender Receiver Message Feedback Channel Perception Delivery Formulating Response Understanding

Barriers to Effective Communication ,[object Object],Noise Distractions Put downs Lack of interest Disability Discomfort with the topic Distance Too many Questions Other people Time Language Cultural Differences

Perceptions & Attitudes… Their Impact on Communication

Perceptions ,[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],A classic example: Two salesmen of a shoe company visit a remote village and make the following observations: Salesman A – “There is absolutely no scope. No one wears shoes here !” Salesman B – “No one wears shoes here. There is tremendous scope !” Although the event or information base is the same, the inferences are quite different !

Attitudes ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],P A C

Life Positions ,[object Object],[object Object],[object Object]

I’M OK, YOU’RE NOT OK One Up Position I’M NOT OK, YOU’RE NOT OK Hopeless Position I’M OK, YOU’RE OK Healthy Position I’M NOT OK, YOU’RE OK One Down Position

I’m OK – You’re OK ,[object Object],[object Object],[object Object],[object Object]

I’m Not OK – You’re OK ,[object Object],[object Object],[object Object],[object Object],[object Object]

I’m OK – You’re Not OK ,[object Object],[object Object],[object Object],[object Object],[object Object]

I’m Not OK – You’re Not OK ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Three Transactions ,[object Object],[object Object],[object Object],[object Object]

Desirable Behaviour: Be A Winner

Smile ,[object Object],[object Object],[object Object],[object Object],[object Object]

Show Respect ,[object Object],[object Object]

Kindness ,[object Object],[object Object],[object Object],[object Object]

Control Bad Feelings ,[object Object],[object Object],[object Object]

Responsibility ,[object Object],[object Object],[object Object],[object Object]

Mind Your Language ! ,[object Object],[object Object],[object Object]

Admit Mistakes ,[object Object],[object Object],[object Object],[object Object]

Avoid Arguments ,[object Object],[object Object],[object Object],[object Object]

Avoid Gossip ,[object Object],[object Object],[object Object],[object Object],[object Object]

Respect Privacy ,[object Object],[object Object],[object Object]

Refrain from Politics ! ,[object Object],[object Object]

Leave gender out of the equation ,[object Object],[object Object],[object Object]

Integrity ,[object Object],[object Object],[object Object]

Part II Group & Team Behaviour

Why do people join a group? ,[object Object],[object Object],[object Object],[object Object]

Tuckman's Group Development Theory ,[object Object],[object Object],[object Object]

Goals / Objectives ,[object Object]

Working Together ,[object Object]

Roles ,[object Object],[object Object]

Leadership ,[object Object],[object Object]

Shared Values ,[object Object],[object Object]

Dependability ,[object Object]

Communication ,[object Object],[object Object],[object Object]

The Links in the Chain ,[object Object]

The Bad Apple ,[object Object]

Interpersonal & Group Behaviour

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