Well, Its something I modified to show, but never got the chance as Ma'am told it doesn't matter

1. Improving
Communication Skills
Rahul Jain
Roll No. 211
CSE, Batch - C

2. A Thought
A man is seldom better than his conversation
- German Proverb
Sunday, October 30, 2011 Rahul Jain

3. Communication Skills Overview
Effective communication skills are
a critical element in your career
and personal lives.
We all must use a variety of
communication techniques to both
understand and be understood.
Sunday, October 30, 2011 Rahul Jain

4. What is Communication?
Communication is the process of sending and receiving
information among people…
Feedback
receiver sender
Medium
Encode Decode
SENDER RECEIVER
Sunday, October 30, 2011 Rahul Jain

5. Most common ways to communicate
es
lI mag
g isua
Speakin V
Bod
y La n
Writing gua
ge
Sunday, October 30, 2011 Rahul Jain

6. Communication Goals
To change behavior
To get and give
To get action
Information
To persuade To ensure understanding
Sunday, October 30, 2011 Rahul Jain

7. Distortions in Communication
Sunday, October 30, 2011 Rahul Jain

8. We need to improve communication... as
70 % of our communication efforts are:
 misunderstood
 misinterpreted
 rejected
 distorted or
 not heard
6 people talking in a 2 people conversation!!
Sunday, October 30, 2011 Rahul Jain

9. Critical success factor
The majority of your perceived ability comes from how
you communicate
55% Tonal
38% Visual
7% Verbal
93% of all Communication is non verbal - SKILL
Sunday, October 30, 2011 Rahul Jain

10. Listening and Speaking are used a lot…
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
9%
10%
5%
0%
Writing Reading Speaking Listening
Sunday, October 30, 2011 Rahul Jain

11. … But not taught enough
50%
45%
45%
40% Am
ou
35% nt
tau 30%
30% gh
t
25%
20%
16%
15%
9%
10%
5%
0%
Writing Reading Speaking Listening
Sunday, October 30, 2011 Rahul Jain

12. Common Communication Errors:
 Finishing others’ sentences
 Preparing our response before someone has
completed speaking
 Multitasking while ‘listening’
 Filtering content or meaning based on the
speaker
 Speaking for others (we…)
Sunday, October 30, 2011 Rahul Jain

13. A Good Algorithm
Communication is a two way process!
In order to have good communication:
 Listen to Understand
 Understand before speaking
 Speak to be understood
 Seek understanding before proceeding
 Repeat
Sunday, October 30, 2011 Rahul Jain

14. How can it be improved
 Recognition
 Pavlov study
 Not being judgmental
 Stop egocentric communication
Sunday, October 30, 2011 Rahul Jain

15. What today’s workshop can achieve
 Provide ‘knowledge’ about communication
 Give insight on ‘skills’ needed
 Suggest ways of going about it
What you need to do:
 Learn the tools
 Take up every opportunity
 Practice, Practice, Practice!
Sunday, October 30, 2011 Rahul Jain

16. Observe
GOD IS NOWHERE
PARIS
IN THE
THE SPRING
Sunday, October 30, 2011 Rahul Jain

17. Why is communication important
 Inspires confidence
 Builds respect in business and social life
 Helps make friends
 Develops a distinct personality
 Reveals your ability to others
Sunday, October 30, 2011 Rahul Jain

18. Essentials of good communication
 Knowledge
 Spontaneity in conversation
 Level of conversation
 Organising your thoughts
 Participating in discussions
 Body Language
 Show v Tell
 Being a good listener
 Listening v hearing
Sunday, October 30, 2011 Rahul Jain

19. How to be an active listener
 Set the stage
 Ensure mutual understanding
 Understand body language
 Suspend judgment
 Behaviors that hinder effective listening
 Act distracted (look at your watch!)
 Tell your own story without acknowledging theirs
 Give no response
 Invalidate response, be negative
 Interrupt
 Criticize
Sunday, October 30, 2011 Rahul Jain

20. Techniques to improve listening skills
SUMMARIZE
SUMMARIZE
PARAPHRASE
PARAPHRASE
Pull together the
Pull together the
Restate what was
Restate what was main points of a
said in your own main points of a
said in your own speaker
speaker
words
words
QUESTION
QUESTION
Challenge speaker to
Challenge speaker to
think further,
think further,
clarifying both your
clarifying both your
and their
and their
understanding
understanding
Sunday, October 30, 2011 Rahul Jain

21. Two basic types of questions
1. Closed questions:
 Get a one-word response and inhibit thought.
 Questions begin with who, when and which
2. Open-ended questions:
 Invite unique thought, reflection or an explanation.
 Questions begin with how, what and how come (not
why!).
Sunday, October 30, 2011 Rahul Jain

22. Practice Questioning
 Rephrase the following closed questions to
make them open-ended:
1. Are you feeling tired?
2. Isn’t it a nice day?
3. Was the last activity useful?
4. Is there anything bothering you?
5. So everything is fine, then?
Sunday, October 30, 2011 Rahul Jain

23. Adding colour to communication
 Images – Describe,
relive
 Show, don’t tell
 Use audience’s
senses
 Sight
 Sound
 Touch
 Taste
 Smell
Sunday, October 30, 2011 Rahul Jain

24. Improving communication
 Don’t use cliches
 Brevity
 Sincerity
 Don’t praise yourself
 Avoid argument
 Be tactful
 Silence
 Enunciation
 Clear, loud, syllables. Flexibility of tone
Sunday, October 30, 2011 Rahul Jain

25. Practice
 For distinct enunciation, every word, every syllable,
every sound, must be given it proper form and value.
 Think of the mouth chamber as a mold, in which the
correct form is given to every sound.
 Will you please move your lips more noticeably?
 The teeth should never be kept closed in speech.
 Through practices, we can learn to speak more
rapidly, but still with perfect distinctness
Sunday, October 30, 2011 Rahul Jain

26. Ways to gain effective conversation
 Good use of English – avoid errors
 Improved vocabulary – overlook v oversee
 Avoid old phrases
 Use humour
 Add interesting story
 Improve clarity of voice – practice
Sunday, October 30, 2011 Rahul Jain

27. Public Speaking

28. What does the graphic tell you about this speaker?
Sunday, October 30, 2011 Rahul Jain

29. The 5-P‘s
 Prior
 Preparation
 Prevents
 Poor
 Performance
Sunday, October 30, 2011 Rahul Jain

30. From effective conversation to speech
 Overcoming Fear
 #1 fear
 Idea of speech
 Know your subject
 Know the audience
 Target their interest
 Organising the speech
 Tell them…
Sunday, October 30, 2011 Rahul Jain

31. Developing Your Presentation
 What is your goal?
 Research your topic
 Develop an outline
 Create or locate learning aids
Sunday, October 30, 2011 Rahul Jain

32. AIDA
POWERFUL opener
ttention
CLEAR connector
nterest
MAIN BODY
esire
POWERFUL close
ction
Sunday, October 30, 2011 Rahul Jain

33. AIDA
Establish credentials
ttention (Me, You, What)
Key point
Create +ve expectations
nterest Paint the future benefits
WIFM
The facts
esire  3
 advantages
 benefits
Me, You, What
ction is required
Sunday, October 30, 2011 Rahul Jain

34. Developing Your Presentation
Making the Presentation Interesting
 Informative
 Fun
 Variety
 Energy
 Audience Interaction
Sunday, October 30, 2011 Rahul Jain

35. Practicing Your Presentation
 Simulate the
presentation setting
 Practice aloud
 Practice standing up
 Time your presentation
 Memorize your opening
few sentences
 Watch yourself in a
mirror
Sunday, October 30, 2011 Rahul Jain

36. Presenting
 Stage fright
 Feelings follow action
 Talk ‘to’, not ‘at’
 Eye contact
 Don’t judge your audience
 Pause
 Volume
 Pace
Sunday, October 30, 2011 Rahul Jain

37. Summary
He who fails to prepare, prepares to fail!
Sunday, October 30, 2011 Rahul Jain

38. Thank You
Rahul Jain
Roll No. 211
CSE, Batch - C