1. Raghavendra K S
#500, Groundfloor
A-Sector,YelahankaNewTown
Bangalore-560064
Email:raghavendra.subbarao@rediffmail.com
Contact no:9845930699
Personal Profile:
An overall 8 years of experience inBPS and Businessoperations.
Educational Qualification:
Completed BscElectronics,Bangalore University
Knowledgeof MicrosoftEXCEL
Knowledge Life Insurance, SAPCRM Salesand Marketing
Experience:
Workingas Data Quality ControlleronCustomer RelationshipManagementforSAP Global Region.
TATA consultancyServices From Nov2008 to till date
JobDescription
 Data Extraction,
 UploadcustomerData,
 Creatingandupdatingmasterdata of customersinCRM,
 In depthknowledge onSalesandmarketingcycle
 Supportingsalesteamof SAPtoreach customer,UpdatingfeedbackinCRM
 Maintenance of SAPCustomerRelationManagement(CRM) database
 Have hands onexperienceonSAPCRM, SegmentBuilder,Uploadtool,MassUploadTool,DPE,
UPM, SAM,D&B & DIB Tools.
 Actionon data cleansinganddatareportingrequest
 Responsible inon-time deliveryof workwithminimal errors(100% quality)
 Data QualityChecksandrunningAuditReportstomaintaindatavalidityandintegrity
 Creationof Leads.
 Creationof Opportunities
 Ensure Stakeholdersatisfaction
 InvolvedinhandlingclientspecificProjectslike ReportingandUpdatingbusinessinformation
usingtoolslike Zoneorder,ZDQA andSA38 in preparingreportsforleads,opportunitiesand
activities
 I usedto handle special projectsinthe team
 I usedto handle weeklyreportsandattendingclientcall

2. Life Insurance (AllianzLife Insurance)
My Roles Purpose:
The Position existsinordertounderstandclientrequirement,carry outdata Validation andcompute
resultsbasedondefinedguide linesprovidedwiththe objectivesof helping the clientinproviding
smoothservicestoitsclientsina timely manner withinthe limits of SLAS,Organizationsandclient
guidelines.AdhereesnestoQualityand Process improvement.Adherences toSLASas definedforthe
processmeetsbusinesstargetsforbothquantityand QualityRecommends methodologiestoimprove
Processand systemProvide supportasrequiredforactivitiesrelatedQualityChecksAuditsEtc
ProvidesSupportforactivitiesrelatedtoreportgeneration –MIS
Promoting Quality:
Collette the samplesfromthe internal revised request,understand the objective andplanthe Quality
Assurance Work.Run QualityChecktoensure dataSensitivity
Collate datainthe desiredformat(Chart/Graph Presentationasspecified)
Crosscheck the deliverable basedonguide lines,Analyze dataandProvide Insights.
Lapse withthe clienttoprovide/requestclarificationsasrequired.
CustomerService DeliveryOperationsConductQualityCheckinSamples/CompleteData
Knowledge Management:
MaintainDocumentsof learningona regularbasisforfuture reference,TrainotherProcess
Audit & Complains:
MaintainclientandCorporate recordsfor AuditsasperClient/TCSrequirementsAdhere tocompliance
requirementsattendcomplainsTraining
TATA ConsultancyServicesTenure (25June 2007 to 22 Nov 2008) Joined asan HR Associate.Being a
part of HR recruitmentteamIgot an opportunitytointeractwithintervieweeandcollectdocuments,
Verifyingandupdatingthe documentsandupdatingdatabase,generatingofferletters&Employee ID
Creationthese are some of the mainactivities.(Tamalespayroll)
I herebydeclare thatthe informationgiveninthisdocumentistrue andcorrectto the Best of my
knowledge.With WarmRegards (K S.RAGHAVENDRA)