1. OAE
User
Needs
Process:
Think
Globally,
Act
Locally
Lucy
Appert
(NYU),
Greg
Hardham
(CSU),
Rachel
Hollowgrass
(Berkeley),
Jeff
Pasch
(NYU),
Robert
Squillace
(NYU),
Philip
Uys
(CSU)
2. OAE
User
Reference
Group
(URG)
• Goal:
Coordina)ng
Vision
and
tes)ng
designs
in
rela)onship
to
user
needs
• Challenge:
Ge5ng
beyond
“the
way
we’ve
always
done
it”
to
match
new
designs
with
user
needs
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3. CirculaCon
of
User
Needs
De
si g
OAE
User
ns/ fee
Reference
De d b a
ve
Group
(URG)
lop ck
me
n t
te
InsCtuConal
User
Groups
ses
am
and
URG
RepresentaCves
ca
u se
s/
ed
ne
er
Us
InsCtuConal
Users
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4. URG
Purpose
NOT
simply
requirements
gathering
BUT
A
conversa)on
between
User
Representa)ves
and
the
OAE
Design
Team
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5. DUAL
APPROACH
Ins)tu)onal
Needs
Use
Cases
to
Gap
Analyses
to
Capture
Capture
Currently
user
needs
currently
met
Unmet
User
Needs by
exis)ng
solu)ons
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6. Design
and
Feature
Workflow:
Managed
Project,
URG
and
InsCtuCons
InsCtuCon
MP
Review
as
a
group
(UX,
etc.)
ns
Desig
ck InsCtuCon’s
URG Evaluate
and
Fe edba URG
Rep(s)
perform
research
as
needed
ns
Desig
ct Post
feedback back
Selegns Fe e d
Desi
InsCtuCon’s
URG
Rep(s)
MP
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7. User
Input
for
Berkeley’s
ImplementaCon
Pilot
users:
GoTo
Network: School
of
InformaCon
Students
Staff,
student
student
projects COSE:
and
staff
and
faculty
Student
advisory
input group
Research
ParCcipatory
design:
Staff,
Dev.
Process
students
and
SoUware
faculty
Students
on
EvaluaCon the
team Design
Development Consult
with
MP
Contribute
ContribuCon
to
MP model
for
students
and
others
(future)
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8. Charles
Sturt
University
• A
mulU-‐campus
university
across
New
South
Wales;
campuses
up
to
600
km
apart
• About
62%
of
our
38
000
students
studied
enUrely
off-‐campus
in
2010
• A
further
13%
studied
in
mixed
mode
in
2010
(on
campus
and
by
distance
educaUon)
• Currently
using
Sakai
2.4
as
CSU
Interact
• Over
3000
subject
sites
are
provisioned
in
each
of
the
two
main
teaching
sessions
• About
3500
project
sites
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9. Dashboard
of
Systems
for
ICT
Enabled
Learning
and
Teaching
Key
CSU Sakai OAE
Implementation
Major developments
at present
Source:
http://www.tinyurl.com/
ltsystemsdashboard
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10. Online
Learning
Environment
Terms
of
reference:
• To
provide
ongoing
academic
input
to
the
shaping
of
CSU’s
online
learning
environment,
with
recogniUon
of
divisional
needs
as
secondary
users
of
the
OLE;
• To
formulate
academic
input
and
prioriUes
for
Sakai
Open
Academic
Environment
(OAE)
design
and
development
processes
where
requested,
with
recogniUon
of
divisional
needs
as
secondary
users
of
the
OLE;
• To
provide
detailed
advice
on
maders
referred
to
it
by
the
InformaUon
and
Learning
Systems
Commidee
(ILSC)
including
policy
and
procedural
issues;
• To
develop
ways
of
obtaining
wider
academic,
student
and
divisional
input.
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11. OLE
RG:
official
membership
Director,
Strategic
Learning
&
Teaching
InnovaCon,
Learning
&
Teaching
Services
(Convenor)
Academic
representaCves
(appointed
by
Deans):
• Two
representaUves
from
each
Faculty
(Arts,
Business,
EducaUon,
Science)
Divisional
representaCves
(appointed
by
execuUve
directors):
• Director,
Student
Services
(or
Nominee)
• ExecuUve
Director,
Library
Services
(or
Nominee)
• Enterprise
Architect
-‐
ApplicaUons,
Division
of
InformaUon
Technology
• Director,
Flexible
Learning
InsUtute
(or
Nominee)
• Director,
EducaUon
for
PracUce
InsUtute
(or
Nominee)
• One
Faculty
EducaUonal
Design
&
Media
Manager,
Learning
and
Teaching
Services
Specialists:
• Interact2
Project
Manager,
Business
Analyst
• Sakai
OAE
URG
member
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12. OLE
RG:
operaUons
• MeeUngs
called
when
necessary,
but
lately
have
started
to
schedule
regular
meeUngs
and
cancel
when
not
necessary
• Director,
SLTI
gives
a
short
intro
• Commonly
meet
to
gather
feedback
on
OAE
funcUonality
&
design
issues
• Facilitated
by
Greg
Hardham,
CSU
rep
on
URG
• BA
takes
notes,
interprets
• Use
of
an
Interact
project
site,
especially
a
wiki,
for
medium-‐term
feedback
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13. Wiki:
gather
&
summarise
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14. OLE
RG:
issues
• Requires
good
project
planning
to
make
effecUve
use
of
the
RG
• Operates
more
as
“feedback”
group
than
a
“reference”
group;
“reference”
suggests
reps
go
back
to
faculUes
and
divisions
to
get
feedback,
whereas
the
people
on
the
call
give
their
feedback
• Members
don’t
always
"represent"
their
Faculty
or
Division
• Feedback
can
be
immediate
or
considered
and
entered
into
the
meeUng
wiki
page
• Feedback
also
obtained
through
pilots
that
feedback
into
the
project
• The
OAE
agile
process
(sprints
&
milestones)
have
increased
difficulty
and
have
shortened
response
Ume
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15. NYU
User
Needs
CommiZee
•
IT/Academic
Partnership
•
RepresentaUves
and
Areas
of
NYU
Sakai/ATLAS
Working
Group
Members:
–
GallaUn
School
of
Individualized
Study
(EducaUonal
Technology)
–
Liberal
Studies
(Academic
Affairs)
–
Nursing
(Academic
Affairs,
Student
Reps)
–
NYU
Libraries
(Digital
Technology
Services)
–
Steinhardt
(EducaUonal
Technology)
–
Wagner
Graduate
School
of
Public
Service
(Student
Affairs)
•
Administrators
Acquainted
with
the
Broad
Range
of
User
Needs
•
Focus
Groups
and
Requirements
Gathering
at
Unit
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16. The
Why
of
the
Who
and
How
Advantages
• No
Surprises
• Academic
PaUence
and
Support
for
IT
Issues
• Variety
of
PerspecUves
• Full
Range
of
User
Needs
Represented
• TranslaUon
of
Values
and
Visions
into
ImplementaUon
and
PracUce
Challenges
• RestricUng
Comment
to
Needs,
not
Designs
• Time
Constraints
on
Academic
Reps
• Maintaining
Interest
in
Issues
Peripheral
to
Certain
Units
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17. Think
Globally:
InsCtuConal
User
Needs
and
MP
Designs
A Recent Example
• User
Journey
Wireframes
posted
by
MP
4/5/11
• NYU
User
Needs
discussion
4/14/11
• Notes
Passed
to
URG
rep
(Lucy)
4/15/11
• Notes
Posted
to
User
Journeys
PresentaUon
Page
in
Sakai
Project
Confluence
site
4/15/11
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18. Managed
Project
—
Design
A
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19. Managed
Project
—
Design
B
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20. Managed
Project
—
Public
View
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21. Managed
Project
—
User’s
Dashboard
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22. NYU
User
Needs
Comments
• See
User
Need
for
different
kinds
of
acUvity
feeds
for
external
users
of
the
system
than
for
logged-‐in
users
• System
acUvity
displayed
to
external
users
in
a
slider,
with
the
insUtuUon
deciding
what
it
wanted
to
feature
• For
Logged-‐in
user,
acUvity
feed
shows
what
is
happening
most/most
recently
in
the
system
• Sepngs
that
would
allow
logged-‐in
users
to
customize
what's
shown
in
these
acUvity
feed(s).
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23. The
Needs
of
the
Few,
The
Needs
of
the
Many
Achievements
• Providing
Detailed
Feedback
for
URG
• Flagging
Issues
• Involving
User
RepresentaUves
without
Derailing
Project
• Thoroughly
Learning
the
Designs
by
Close
Analysis
• Leg
Up
on
ImplementaUon/CustomizaUon
Needs
Challenges
• Balancing
Local
Needs
Against
Interest
of
the
Community
• Recognizing
Limits:
Not
in
Charge,
Not
the
Guiding
Vision
• AccepUng
Lack
of
Response
from
MP
During
Busy
Periods
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24. Act
Locally
Kaltura Integration
• Model
of
University/SAWG/UN
Working
RelaUon
• University/SAWG
Sets
Broad
Path
(AdopUng
Kaltura)
• SAWG
Chairs
Provide
UN
Chairs
with
Parameters
for
Discussion
-‐
Kaltura
IntegraUon
as
Model
for
Other
IntegraUons
• UN
Smaller
and
More
Self-‐SelecUng
than
SAWG
-‐
Discussion
rather
than
Report
Format
• UN
Finds
SoluUons
that
Work
for
All
Stakeholders
• UN
Gets
Granular
.
.
.
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25. Let’s
Get
Granular
Three Examples of UN Recommendations to SAWG
• Videos
would
reside
in
Kaltura
(files
from
other
exterior
repositories
would
reside
in
those
repositories
–
these
may
include
SimulaUon
Lab
content,
eBooks,
Faculty
Digital
Archive
materials,
etc.);
links
to
external
videos
would
appear
as
content
in
ATLAS
(this
will
require
some
alteraUons
to
the
video
widget).
• Links
to
items
in
exterior
repositories
(e.g.,
Kaltura)
would
carry
tags
and
be
searchable
like
any
other
content
in
ATLAS.
The
content
profile
for
a
Kaltura
video
will
contain
a
video
player
as
well
as
metadata.
• Forced
tags
would
be
adached
to
material
in
exterior
repositories
so
users
could
search
ATLAS
content
links
by
repository
(e.g.,
if
a
user
searched
ATLAS
content
for
"video,”
video
links
from
any
source
would
appear
-‐
YouTube,
Kaltura,
Vimeo,
etc.
But
if
a
user
searched
for
"Kaltura"
(or
"NYUStream"),
only
the
video
links
from
that
repository
would
appear.
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26. QuesCons
• Lucy
Appert
(NYU)
lucy.appert@nyu.edu
• Greg
Hardham
(NYU)
ghardham@csu.edu.au
• Rachel
Hollowgrass
(Berkeley)
rhollow@berkeley.edu
• Jeff
Pasch
(NYU)
jeffpasch@nyu.edu
• Robert
Squillace
(NYU)
rs84@nyu.edu
• Philip
Uys
(CSU)
puys@csu.edu.au
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