1. Email: rabnawaz.thalho@telenor.com.pk
Rabnawaz Thalho Cell: [+92 345] 204-0555
DOB: 29th Nov 1985
Objective Seeking a management position with an organization where I can advance my professional capabilities
while utilizing my skills and experience to improve operations, increase profitability and enhance
growth
Professional Asst. Manager with the substantial experience of customer services. High premium on providing
Introduction preemptive support to the team in exploring, developing and maximizing their full potential,
encouraging continuing education through internal and external training and development opportunities
Furnished with strong services background and diversified work experience, such as: Sales, Customer
Services, Inventory Management, Market Analysis, Branch Operations, Inter-departmental Co-ordination,
Conflict Management, Stress Management, People Management
Have key strength to optimize resources in-order-to derive desirable results while keeping them
motivated/projected and most important stress-free
Have good understanding on Prepaid/Postpaid/Financial Services (Easypaisa) platforms, GSM/GPRS
Networks while have worked on various business applications, such as: Siebel, Tracker, Geneva, Chriss,
VAD, Magic Screen, Fundamo, AKSA
Focus on maintaining the culture of Passion for Business, Operational Excellence, Constant Renewal,
Empowering People, Integrity and Accountability
Creative problem solver that accurately assesses technical situational challenges and successfully
transforms ideas into appropriate workable solutions, such as: Mentor Programs, 360 Degree Feedback,
SMART Tool & Stress Meter
Provide volunteer services in Corporate Social Responsibility programs that are arranged by Telenor
Pakistan with the aim to get involved in communities and to support programs that enrich the quality of
life of all citizens
Additional Comprehensive Experience Specialties
 Training  People Management
 Sales  Customer Services
 Inventory Controlling/Auditing  Business Management
 Financial Services  Strategic Visioning
 Coordination  Operational Excellence
Academic Qualification Training & Workshop
 Preston University  System Training(s)
MBA 2008, Marketing o Siebel/Fundamo/AKSA
o Magic Screen
 Preston University  Other Trainings
BS 2007, Information Technology o Leadership Care & Growth
o Stress Management
 Berlitz Language Institute o Up-selling Skills
American English Language 7th Level o Work Life Balance
o Safety & Security
 Khawaja Institute of Technology o Medical First Aid
C Programming Language o Know your Money
 E-Learning Dilemma(s)
o Telenor Way Challenge - “Own Challenge”
o Telenor Way Challenge – “Team work
according to the Values”

2. Employment Telenor Pakistan – [http://www.telenor.com.pk]
Profile Telecommunications Industry
(Sales & Service Center – Commercial Division)
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Asst. Manager* Aug 2010 – Present
 Delivering high quality sales & service standards by driving prepaid/postpaid/FS registrations, retail of
handsets, GPRS services & other value added services
 Grooming, motivating and developing the potential of each individual staff by identifying their separate
strengths and development areas through the provision of regular coaching & feedback
 Motivating and driving my team to achieve targets/KPI(s), support staff in training & development needs,
counsel staff on disciplinary problems, conduct staff performance appraisal
 Participating in training arranged by internal or external parties
 Ensuring that all operations in Telenor S&SC are in compliance with the company‟s direction, goals, values &
standard operating procedures and ensuring that staff represents the Telenor Brand
 Ensuring that the S&SC front, technology display content & POSM displays are current, accurate and aligned to
Telenor Pakistan & its marketing campaigns. Ensuring timely dissemination of marketing campaign in
information (services, products, campaign period, USP(s), pricing, marketing plans, policies & procedures to
staff
 Ensuring all the company assets (handsets, accessories, SIM card, cash floats, daily collections) are properly
controlled, reconciled, a accurately document and updated in the systems so that there will be no loss, fraud
or abuse
 Scheduling and ensuring that proper maintenance is carried out for the outlet (e.g. signage, S&SC front, lighting)
and its properties (laptops, furniture, kiosks, touch screens)
 Presenting Telenor S&SC & staff performance and actively participating in monthly meetings, covering: KPI(s),
impacts, challenges, key action plans, corrective measures, forward planning and future plans
 Monitor OPEX vs. Cash flows and revenue channelized and ensure its best to keep the S&SC in positive
 Ensure customer satisfaction: Mystery Shopping Results
 Ensuring all measures to maintain HSSE (Health, Safety, Security & Environment) culture to demonstrate excellent
working conditions and environmental management
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Telenor Pakistan
Team Leader – S&SC Jan 2010 – Jul 2010
--
Telenor Pakistan
Customer Services Officer – S&SC Mar 2007 – Dec 2009
--
Unitex Towel Factory Jun 2002 – Feb 2003
Textile Industry
Asst. Accountant
(Head Office)
--
Ashrafi Computer Services Jun 2001 – May 2002
IT Industry
Asst. Technician & Computer typist
Internship Ufone GSM Feb 2007 – Mar 2007
Telecommunications Industry
Telesales Representative
(Call Center – Outbound)
Volunteer- E-Commerce Gateway Jul 2006
ship Task was to escort Foreign Delegation throughout the exhibition
(Exhibition - International Trade Fair)
E-Commerce Gateway Aug 2006
Task was to escort Foreign Delegation throughout the exhibition
(Exhibition – ITCN Asia)
Insight Research Company Oct 2006
Task was to conduct pre-launch survey with the Visiting Customers of KFC
(KFC)

3. Honors and  Customer Satisfaction Telenor, Pakistan
Rewards According to Mystery Shopping statistics we‟re maintaining good satisfaction level of the visiting
customers
 Postpaid Training Selection Telenor, Pakistan
Was selected from the entire South region by Postpaid Training Dept. to conduct training session
to Telenor Karachi Franchises
 MNP Training Selection Telenor, Pakistan
Was selected from the entire South region by the MNP dept. in-order-to train outbound team for
their upcoming MNP campaign about policies, procedures and develop system understanding
 Siebel Training Selection Telenor, Pakistan
Was selected from the entire South region by Systems & Processes Dept. for the UAT of Siebel
Release 11 and delivered training as well to other branches.
 I Love Telenor Competition Telenor, Pakistan
Telenor initiated a competition to share video clip describing the reason for loving Telenor. It was
a team play – my contribution was „Concepts‟
 Career Growth Telenor, Pakistan
Have gained 5 promotions within the span of 4 years
 Credible History Telenor, Pakistan
Always been competitive and honest throughout my career
Initiatives  Mentor Program Telenor, Pakistan
Initiated mentor program to develop high-performance culture within the branch
 Stress-Meter
Working on a tool in-order-to measure the stress-level of a working environment which may help in
recognizing the stress-factors and then to minimize/eliminate it
 Archived Memories Telenor, Pakistan
Initiated an emotional activity to recognize our old team members who are now have become the
part of other departments/branches. And presented a hand-made souvenir to each of them to
make them realize that they‟re still remembered
 360 Degree Feedback Telenor, Pakistan
Executed a 360 Degree Feedback exercise to acknowledge and reward the best practitioner of the
Telenor Core Values
 SMART Tool Telenor, Pakistan
Developed a tool on MS Excel to gauge operational performance an employee and was recognized
region-wise
Interest & Hobbies Extra-Curricular
 Sports  One of the 11 members of Telenor‟s Official Cricket
 Music & Movies Team, I play as a bowler
 Traveling  Member of Event Organizing Committee in Preston
 Management & Social Sciences University
 Fashion  Always been participative in artistic performances in
 Philosophy, Psychology/Noetic Sciences the events
Reference
Would be furnished on request