Want to learn the secrets to successful application adoption? In this session, the VeilSun team explores tried and true methods for ensuring a scalable and highly-adopted app. With a special focus on user experience, the team will provide practical tips and concrete examples to help you improve adoption of your application. You'll leave with the skills to build attractive and easy-to-use apps — and you'll have fun doing it.

2. 7 Attributes of a Scalable App
that is Beloved by All
Rich Crum
Co-Founder, VeilSun, Inc.
James Cosman
Co-Founder, VeilSun, Inc.

3. #EMPOWER2015
① Introductions
② Why is Adoption Important?
③ How Human’s Interact with Software
④ The 7 Attributes of Scalable Apps that are Beloved by All
⑤ Q&A
AGENDA

4. #EMPOWER2015
About Your Presenters
James Cosman
•Co-founder, VeilSun
•6 years in QuickBase serving 100+ clients
•Business Process Background
•MBA, Rice University
Rich Crum
•Co-founder, VeilSun
•25+ years in technology development and
implementation
•11 years in QuickBase serving all company sizes
•Masters, Telecommunication Management

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What VeilSun Does
Build QuickBase
Fix QuickBase
Extend QuickBase
Support QuickBase
Pictured: Qscheduler – VeilSun’s most popular extension

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VeilSun “By the Numbers”
133 Clients served
#1 THE top-reviewed
Solution Provider
31 Industries served
41 5-Star Reviews

7. Info.veilsun.com/empower2015
Password: Empower15i

8. What % of IT projects fail??
* According IAG Consulting (2008)

9. #EMPOWER2015
Estimated worldwide loss per year from failed IT Projects*:
Adoption Matters!
$6.2 Trillion
* Sessions, Roger. The IT Complex Crisis: Danger and Opportunity

10. Your App is a Trusted
Co-Worker

11. #EMPOWER2015
Where do you know these robots from?
R2-D2 from
Star Wars
War Games
Rosie from
The Jetsons
Samantha
from “Her”
HAL from
2001: A Space
Odyssey

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How We Communicate with Software
“[Users] want personality, they want something that will joke
or be more present.”
- From “Speak up! Advertisers Want You to Talk with New Apps”. NPR 2013
"Media are treated politely, they can invade our body space, they can
have personalities that match our own, they can be a team mate, and
they can elicit gender stereotypes. Media can evoke responses, demand
attention, threaten us, influence memories, and change ideas of what is
natural. Media are full participants in our social and natural world.”
- From “The Media Equation - How People Treat Computers, Television, and New
Media like Real People and Places” 1997
Clifford Nass
Stanford Professor

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What attributes DO you want?
What do you want in a Co-Worker?
What Attributes DO you NOT want?

14. The 7 Attributes
of a QuickBase app
beloved by all
…And now (drumroll please)

15. Is Well-Introduced1 Change
Management

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 Communicate the need for and purpose of the
new application
 Enlist champions to help
 Build excitement around the app
 “This app is not a threat, it is your best friend!”
 Introduce early and communicate frequently
Introducing your App

17. Is In It for the
“Long Haul”2 Scalable
Architecture

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Think deeply and get professional feedback about
your app’s architecture BEFORE building your app,
considering:
1. How your data relates
2. The workflow you want to achieve
3. Reporting needs
4. Data volume
App Architecture Is Key to Scalability
Tip:
Try LucidChart
www.lucidchart.com

19. Has a Strong Identity3 Branding

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Brand it
Name it
Make it fit culturally
Building an App with a Strong Identity

21. Is Easy to Work With4 Workflow

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Good Workflow Defined
Getting the most
done in the fewest #
of clicks
But how?

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Creating Workflow in QuickBase:
Map Your Process Tip:
Try LucidChart
www.lucidchart.com

24. #EMPOWER2015
Creating Workflow in QuickBase:
Define Roles
Tip:
Download our Roles
Definition Worksheet
info.veilsun.com/empower2015
password:Empower15
For each Role, define:
1. Their primary functions in
QuickBase (what they will do)
2. Their reports
3. Their homepage

25. #EMPOWER2015
Creating Workflow in QuickBase:
Focus on Homepages
Which Homepage do you prefer?

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Creating Workflow in QuickBase:
URL Buttons
You can write buttons to:
 Add Records
 Move records from one table to
another
 1-Click editing of an existing record
 Direct users to a specific form
 Much more! Learn more at
info.veilsun.com/empower2015
These Things

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Project
Builder
•By VeilSun
•Templates held
outside of your
live tables
•Pre-choose task
Creating Workflow in QuickBase:
“Record Generators”
Tools that allow you to create many records at 1x
Copy Parent-
Child
•Native
•Easy setup
•Template
model
•Trigger actions
automatically
•Extremely flexible
•No coding
necessary

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Native Tools
• QuickBase Sync
• Email Notifications (use w/ caution)
• Table-to-Table Import
Creating Workflow in QuickBase:
Some Other Helpful QuickBase Workflow Tools
Third-Party Tools
QScheduler
Project Builder
FileUp+
FormNav

31. Is Well-Dressed5 User Interface

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Building an Attractive User Experience
Cell Colorization
• Statuses
• Conditions
• Priorities
Icons
• Statuses
• Conditions
• Priorities
• Buttons

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Attention to Homepages

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Row Colorization

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Navigation
FormNav
By VeilSun

36. Makes Life Easier6 Constant
Evaluation

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① Define an app’s “job” early and
constantly evaluate against this “job”
② Identify and measure against Success
Metrics
③ Get constant feedback
Does it do its Job?
Tip:
Download our App
Feedback App
info.veilsun.com/empower 2015

38. Has a Good Support System7

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① Change Management Plan
② Planned releases and roadmap
③ Continual feedback loop
④ Yearly “Health Checks”
Components of a Well-Supported App

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① PLAN your app
② COMMUNICATE your app
③ EVALUATE your app
④ SUPPORT your app
In Summary Development isn’t even
half the battle

41. Questions?