Flying beyond the Web

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Queenie Lo

Recommendations for the airline websites with case examples

Business Technologie

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PRESENTED BY
QUEENIELO
AUG2010
FLYINGBEYOND
THE WEB

WE’D NEED
TO KNOW
WHAT THEY
WANT,
TO VIEW
FROM
THEIR
EYES.

THEY TURN TO
BRANDS THAT CAN
CONSISTENTLY
BRING
GREAT AND
PERSONALISED
SERVICE.
EFFICIENT
BUT NOT ROBOTIC.

BEFORE …
GETTING WHAT
THEY WANT
REQUIRES
A LOT OF
PLANNING,
NEGOTIATION,
& LUCK…

NOW …
INTERNET
ANYONE CAN
GET IT WITH
EASE AND
CONVENIENCE,
ANYTIME,
ANYWHERE.

6. DON'T BELIEVE “ONE SIZE FITS ALL”
Leisure Travelers
Business Travelers

9/15/10
THANK YOU!
CONTACT: Queenie.Lo@gmail.com

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