The document outlines a Six Sigma project to reduce property re-let times. The project aimed to decrease re-let times by 40% by identifying root causes of delays through data analysis. Key issues identified were lack of repair prioritization, missed milestones, insufficient notice periods, and long advertising and selection processes. Proposed solutions included setting a 28-day notice period, immediate advertising, earlier surveys, repair bands by time not cost, and an IBS system to track key times. The improved measures showed average re-let times reduced to 35 days with repairs allocated in under 10 days and control processes established.

4. Reiterative process Applying Six Sigma Key Input: Use all appropriate tools to make sense of the evidence Analyse Hypothesis of Probable Causes A M I C D W/c Monday Tuesday Wednesday Thursday Friday Total 10th Sep 10 8 0 1 4 23 3rd Sept 3 6 12 4 3 28 13th Aug 4 7 22 6 6 45 20th Aug 14 10 5 7 2 38 Average 7.75 7.75 9.75 4.5 3.75 33.5

5. ROOT CAUSE Applying Six Sigma Key output: Clear view and common understanding of current situation Improve – Root cause Repairs not prioritised or monitored Key milestones missed leading to increased delays Properties coming in without sufficient notice period, adversely affecting repair and re-let times Properties taking too long to be sent to Your Choice to be advertised Advertising and selection process taking too long after been sent to Your Choice Therefore customers with little history and an estimated bill often received an inaccurate bill Repairs based on value rather than time taken Survey duplicated, delayed and based on financial rather than time Not managing the process Proportion of repairs ‘not met’ too high IBS system unable to track key time sin days A M I C D

6. Generate Solutions 28 day notice period Start Advertising immediately Survey early Three repair bands (days) Cost Benefit analysis of the proposed solutions Produce an implementation plan Choose a solution(s) Implement solution Applying Six Sigma Key output: Roadmap for service and operation improvements IBS key measures Improve A M I C D

9. Applying Six Sigma Institutionalise the improvement by putting systems and structure in place to manage the process Control – ongoing Management A M I C D