3. â Who we are and what we do
â Real use cases for automation
â Key considerations and success factors
4. â Some facts
440K ⏠raised from private and public investors
330K ⏠subsidies from RW for R&D
Founded February 2017 with 1⏠capital
+40 paying customers
Proprietary AI engine
5. â FAQ + Chatbot + AI engine = Faqbot
â Our unique selling propositions :
â Proprietary AI engine for FAQ
â Simple and fast setup
â Cloud based (SaaS)
6. â Same thing done differently
or/and
â Different things done differently
Digital transformations
7. Processes :
â Mapped
â Structured
â Repetitives
Opportunities :
â Fast turn around
â High volume
â Crucial touch points
8. Across organisations/ functions :
â Customer Care
â Human resources
â Sales & Marketing
â Product development
â Operations
Digital transformations
Need/Wants :
â Optimisation (Save time, Focus, Extend)
â Enhanced user experience (real-time, multi-channels)
â Differentiate
17. â According Accenture, 80% of customer
interactions can be resolved by well-designed
bots.
â According to Ovum, 60% of customers want easier
access to self-serve solutions for customer service.
â According to Gartner, 50% of enterprises will spend
more on bots than traditional mobile App
development by 2021.
Comments from Damien D'Ostuni Linkedin post