2. We provide quality student services,
which meet the educational, personal,
career, or social needs of our students.
Hours of Service:
Monday – Thursday:
8:00 a.m. -7:00 p.m.
Friday
8:00 a.m. until 4:00 p.m.
Title Naples Contact Information
Director of Student Accounts Veda Christiano vchristiano@hodges.edu
Student Accounts Coordinator Majlinda Beqiraj mbeqiraj@hodges.edu
Business Office Cashier Claudia Ramos cramos1@hodges.edu
Virtual Bookstore Liaison/ Nadia Roman nroman@hodges.edu
Bookstore Manager
Business Office/Bookstore Assistant Mateo Pascual- mpascual-
Francisco franciso@hodges.edu

3. It is the mission of the Business Office and Bookstore to exceed our
customers’ expectations by providing exceptional customer service.
The Business Office and Bookstore is committed to assisting our students in
achieving their academic goals by providing financial services as follows:
 Maintaining accurate financial records
 Explanation of charges and credits on your student account statements
 Billing
 Make payment arrangements
 Receive payments
 Financial counseling
 1098t tax information processing
 Important Business Office and Bookstore links:
 Tuition Discount Affidavit (for students who are Corporate Partner employees only)
 Corporate Partner List
 Promissory Note (for cash paying Distant Learners only)
 Student Funds disbursement calendar
 For Your Financial Information document
 Business Office contact information
 Schedule a One on One Appointment
 Book List

4.  Federal Higher Education
Act, Title IV
 Federal Pell Grants
 Federal Supplemental
Educational Opportunity
Grant (FSEOG)
 Federal Work-Study Program
 Federal Direct Loan Program
 Federal Plus Loan Program

5.  Florida Resident State
Grants (FT, FA & WI terms only)
 Florida Resident Access Grant
(FRAG)
 Florida Student Assistance
Grant (FSAG)
 See student handbook for
detailed information
 https://webadvisor.hodges.e
du/aa_pdfs/Student_Handbo
ok_current.pdf

6.  To receive financial assistance
 Initial interview
 Provide documentation to determine eligibility
 Assist throughout verification process
 Complete applications properly
 Provide FA with accurate information
 Verification policy
 30% of all FAFSA’s are verified
 Student notified by phone, letter, or email
 Funds not disbursed until required documentation received
 Non-compliance results in being ineligible for FA
 FA not responsible for reductions in funding

7.  Federal Direct Loan Program
 Available to eligible students
 Loan amount based on student grade level
 Must be enrolled in at least 6 credit hours
 Subsidized loan (based on estimated family contribution)
 Federal government pays interest while student is in school
 Unsubsidized loan
 Interest accrues from the date of origination, students responsibility
 Plus loan program
 Parent borrowers for dependent students
 Classification Credit Hours regarding FA
 12 or more credit hours is considered Full Time
 9–11 credit hours is considered ¾ Time
 6-8 credit hours is considered Half Time
 5 credit hours or less is considered Less than Half Time

8. The Financial Aid and Business Offices are staffed with friendly and
customer service oriented people that are here to assist you. Be sure
to look at the important Financial Aid and Business Office Links.

9.  Step 1
 Log into MyHugo using your
username and password.
 Step 2
 In the WebAdvisor box click
on Student Account
Information. On the next
screen click on Student
Account Information
 Step 3
 Click on the information that
you would like to that you
would like to know.

10.  For transaction details contact the Business Office Available to
eligible students

11.  Total Charges: Cost of tuition, eCampus purchases, book
vouchers, and any other class related fees.
 For transaction details contact the Business Office.

12. Hodges University
2655 Northbrooke Drive
Naples, FL 34119
Contact: Majlinda Beqiraj
5182.18
123456 123-45-6789
First Name Last-Name 4793.00
1234 Street Name
Naples, FL 34119

13. A student is considered to have entered a class if he/she attends a classroom session or
participates in an online assignment.
Drop/Add Period
 The first week of each term is the drop/add period. When a student wants to add or drop a class, the desired
change must be communicated to the Registrar’s Office by the end of the first week of the term. At the end of the
first week of the term, the student status will be permanent for the whole term, both in terms of charges for
classes and in amount of financial aid eligibility. There are no refunds of charges for individual classes dropped
after the first week
Four-in-a-row
 If a student is absent from the first three sessions of any class, he/she will automatically be dropped from that
class. When a student is absent from all classes for four sessions in a row, he/she will be automatically withdrawn
from school.
Withdrawal
 Prior to withdrawing from school, the student MUST meet with the Business Office and Financial Aid Office to
discuss the financial impact of withdrawing. The student must report to the Registrar’s Office to withdraw from the
University. The date the student notifies the University Registrar of withdrawal is considered the date of
withdrawal. Tuition and fees will be charged on a pro rata basis (rounded up to the nearest 10%) through 50% of
the trimester, plus an administrative fee of no greater than $100. After 50% of the trimester, 100% of tuition and
fees will be charged.
Financial Impact of Withdrawal
 When a student withdraws from school, he/she could become ineligible for federal or state funding. Hodges
University participates in the Florida Resident Access Grant (FRAG), Federal Supplemental Educational
Opportunity Grant (SEOG), Florida Student Assistance Grant (FSAG), and Pell Grant. A withdrawal from school may
affect the student’s eligibility for any, or all, of these assistance programs.

14.  Student Responsibility, Refund Appeals Process
 It is the responsibility of the student to notify the Registrar's Office in writing if the student wishes to cancel or withdraw. Examples of
the application of the following refund policy are available upon request in the Business Office. If the student wishes to appeal the
calculation of a refund, the appeal is to be filed in writing to the Business Office for its review. If the appeal is not resolved at this
level, the student may appeal in writing to the Vice President of Student Financial Services. If the appeal remains unresolved, the
final appeal is to the Executive Vice President of Administration whose decision is final.
 Cancellation Policy
 Within 3 days of the date the student executes an enrollment agreement, he/she may cancel this contract and receive a full refund of
any tuition or fees paid, less the application fee, which is non-refundable.
 Failure to Enter
 If the student does not enter classes, the full amount of any prepaid tuition is refundable. (Application fees are non-refundable). A
student is considered to have entered a class if he/she attends a classroom session or participates in an online assignment.
 Drop/Add
 The first week of each term is the drop/add period. If the student wants to add or drop a class, the desired change must be
communicated to the Registrar’s Office by the end of the first week of the term. At the end of the first week of the term, the student
status will be permanent for the whole term, both in terms of charges for classes and in amount of financial aid eligibility. There are
no refunds of charges for individual classes dropped after the first week.
 Withdrawal
 The student must report to the Registrar’s Office to withdraw from the University. The date the student notifies the Registrar's Office of
withdrawal is considered the date of withdrawal. Tuition and fees will be charged on a pro-rata basis (rounded up to the nearest 10%)
through 50% of the trimester, plus an administrative fee of $100. After 50% of the trimester, 100% of tuition and fees will be charged.
A student may withdraw before the eleventh week of the semester.
 Processing of Refunds
 Students who have received Title IV Federal Student Financial Assistance will also be subject to the Federal Return of Funds Policy.
Students who withdraw during a term may owe the University after funds have been returned to Federal programs, and may in some
cases owe refunds directly to the Federal programs.
 Refunds of tuition and/or other refundable charges due students will be made within forty-five (45) calendar days of the student’s
official date of withdrawal. Refunds for the student who fails to notify the University of Withdrawal will be processed within the earlier
of forty-five (45) calendar days from the day the University determines that the student has withdrawn, or forty-five (45) calendar days
from the end of the trimester.

15.  Refunds to students receiving Title IV Student Financial Assistance will be
made in accordance with applicable regulations and will be allocated in the
following order:
 To eliminate outstanding balances on unsubsidized Federal Direct loans received by the student.
 To eliminate outstanding balances on subsidized Federal Direct loans received by the student
 To eliminate outstanding balances on Federal Direct PLUS loans received on behalf of the student for the
period.
 To eliminate any amount of Federal Pell Grants awarded to the student for the period.
 To eliminate any amount of Federal Supplemental Educational Opportunity Grant awarded to the student
for the period.
 To eliminate any amount of other assistance awarded to the student under programs authorized by Title
IV of the Higher Education Act for the period.
 To repay other Federal, State or private institutional student financial assistance received by the student.
 To the student.
 For any additional information, please contact:
 Veda Christiano
 Director of Student Accounts
 vchrstiano@hodges.edu

16. Weeks
Remaining in Term % to Return
14 90%
13 80%
12 80%
11 70%
10 60%
9 60%
8 50%
7 40%
6 & Less 0%

17. Description Debit Credit Balance
Tuition 12 Credits $ 5,640.00 $ 5, 640.00
Student Service Fee $ 250.00 $ 5, 890.00
Books $ 540.96 $ 6, 430.96
Pell Grant $ (2,775.00) $ 3, 655.96
FRAG $ (1,074.00) $ 2, 580.96
Sub Loan $ (2,650.00) $ (68.04)
Student Refund $ 68.04 $ 0.00
Withdrawal Process $ ( 1, 565.00) $ ( 1, 565.00)
Refund to Lender $ 1,890.68 $ 325.68
Refund to Pell $ 1, 803.00 $ 2, 127.68
Balance Due $ 2, 127.68

18.  Please confirm your mailing address with Hodges University and
the U. S. Postal Service-and keep an eye out for your green
envelope in the mail.
 Get updated now at:
 MyHUgo.hodges.edu
 Registrar’s Office
 U.S. Postal Service
EasyRefundCard.com
Banking services provided by The Bancorp Bank, Member FDIC.Easy Refund
CardDebit MasterCard® is issued by The Bancorp Bank pursuant to license
from MasterCard International Incorporated.
The card is administered by Higher One, Inc.©2010 Higher One, Inc. Higher One and the
Higher One logo are registered trademarks of Higher One, Inc. MasterCard and the MasterCard brand
mark are registered trademarks of MasterCard International Incorporated
Note: HigherOne ATM’s are located on the Naples and Fort
Myers Campus

19.  Registration for the next term thru MyHugo
 Credit hours allowed
 Quick Access Registration
 Registration
 Steps for registration (check these steps every term)
 Step 2: Make financial arrangements
 Click on My Documents
 Locate the term date you are registering for
 Verify how many credit hours FA will cover
 Book amount thru eCampus
 Repeat above steps to get to My Documents
 Locate the term date for book voucher
 Verify the amount you will have available for a book voucher
 Book amount you are eligible for will be posted in eCampus

20.  Federal Direct Loan Program
 Repayment generally begins 6 months
 after student graduates
 Withdraws
 Enrolled in less than 6 credit hours
 Ineligible for financial assistance established by Title IV
guidelines
 Student owes a refund on a grant
 Default on prior student loan(s)
 Borrowed maximum amount of funds

21. GO TO CLASS
COMMUNICATION IS KEY
BE ON TIME FOR CLASS
DON’T BE AFRAID TO ASK FOR HELP
COLLEGE IS NOT A CONTEST
DON’T BE INTIMIDATED BY FACULTY
ECT.
SUPPORT SYSTEMS ARE ESSENTIAL FOR
YOUR SURVIVAL
EXPECT TO FEEL LONELY, FRIGHTEN
AND ISOLATED
READ EVERYTHING
JOIN IN ACTIVITIES
MAINTAIN A POSITIVE ATTITUDE