1. TQM & QMS Welcome all delegates ISO 9001:2008

2. A Thought Before We Start Q

5. Quality is Fitness for Use / Purpose

9. Quality The totality of features and characteristics (attributes) of a product or service that bear on its ability to satisfy a given need.

10. Quality Control Those Quality Assurance Actions which provide a means to Control and Measure the characteristics of an item, process or facility to establish requirements.

11. Quality Assurance All those planned & systematic actions necessary to provide adequate confidence that an item or a facility will perform satisfactorily in service.

12. Inspection The process of measuring, examining, testing, gauging or otherwise comparing one or more characteristics of a product or service with the specified requirements.

15. Development of Quality System Standards 1975 - QA-42 Developed By CEGB, UK 1977 - Quality System Requirements in Indian contracts 1979 - British Standard 5750 on Quality Systems 1981 - BS: 5750 on Quality Systems - Revised 1982 - First Indian Standard of Manual on Quality Assurance Systems was Published as IS:10201 1987 - ISO-9000 Series was issued First Time. 1994 - Revised ISO-9000 Series Issued 2000 - Revised ISO-9000 Series Issued 2008 – Current Series of ISO-9000 Issued

17. Quality Policy- RInfra

18. “ On this day, I solemnly affirm that I will rededicate myself to the cause of providing world class quality in engineering, procurement and construction and will do my best to abide Indian and International codes, rules, regulations and procedures. I will also develop attitude and habits conducive for achieving these objectives. I fully understand that all employees are expected to do the quality work by doing the right things, right way, first time and every time. I will do everything possible to produce highest quality out puts, with continual improvements, in the interest of Society, Organization, Nation and the whole World at large.” Quality Pledge

19. TERMINOLOGY & CONCEPTS degree to which a set of inherent characteristics fulfils requirements Quality

20. TERMINOLOGY & CONCEPTS something aimed for, related to quality Quality Objective

22. D ET N ORSKE V ERITAS Excellence CONTINUAL IMPROVEMENT Time

23. TERMINOLOGY & CONCEPTS overall intentions and direction of an organisation related to quality, as formally expressed by top management Quality Policy

24. TERMINOLOGY & CONCEPTS Inherent means existing in something Assigned Characteristic (e.g. price of product) is not a quality characteristic

25. TERMINOLOGY & CONCEPTS need or/ and expectation that is stated, generally implied or obligatory Requirement

26. TERMINOLOGY & CONCEPTS recurring activity to increase the ability to fulfil requirements Continual Improvement

27. Continual Improvement Achieve objectives Quality Management System: support to achieve the objectives Do Check Act Plan Continual Improvement Achieve objectives Moving target

29. TERMINOLOGY & CONCEPTS specified way to carry out an activity or a process Procedure

33. TQM PHILOSOPHY Continuous Improvement. stresses systematic, integrated, consistent, organization wide perspective involving everyone and everything… Factors: Customer Orientation, Process based Management, Empowered People and Continuous Improvement…. 3XP= People, Process, Purpose..

34. TQMeX Developed by Samuel Ho.. top down approach wherein organization has clear cut strategic intent and operational clarity. (People, Technology and Structure..).. Four Pillars of TQM… 1. Process Audit: what is going on within and external to the organization. Setting house in order. Tool like 5S used. 2. Process fine-tuning. Based on customer’s need identifies process which are to be changed or modified or eliminated (friendly, faster and flexible). Tool like BPR. 3. Systematizing; needs to be institutionalized. hence ISO standards… 4. Company wide Transformation: While all above, cultural changes take place (Total Productive Maintenance-TPM)

35. 5-S Seiri Reorganization Throw away Seiton Arrangement Optimum Space Use Seiso Clean Up Neatness & Parsomony Seiketsu Cleanliness Clean Psycology Shitsuke Self-discipline Right Attitude (Top management Commitment and be prepared, Promotional Campaign, Keeping Records, Training, Evaluation)

36. BPR Earlier-a worker to specialize in a task if he performs repeatedly. Now, customer is interested in end result-fine tuning of process for lowest cost to the desired result given the constraints .BPR. IS DEFINED AS THE FUNDAMENTAL RETHINKING AND RADICAL REDESIGN OF BUSINESS PROCESSES TO ACHIEVE DRAMATIC IMPROVEMENTS IN CRITICAL CONTEMPORARY MEASURES OF PERFORMANCE SUCH AS QUALITY COST SERVICE AND SPEED.

37. TOTAL PRODUCTIVE MAINTENANACE (TPM) Total Productive Maintenance (TPM) is a maintenance program which involves a newly defined concept for maintaining plants and equipment. The goal of the TPM program is to markedly increase production while, at the same time, increasing employee morale and job satisfaction. The TPM program closely resembles the popular Total Quality Management (TQM) program. Many of the same tools such as employee empowerment, benchmarking, documentation, etc. are used to implement and optimize TPM.

38. TOTAL PRODUCTIVE MAINTENANACE (TPM) Total Productive Maintenance (TPM) is a maintenance program concept. Philosophically, TPM resembles Total Quality Management (TQM) in several aspects, such as (1)total commitment to the program by upper level management is required, (2) employees must be empowered to initiate corrective action, and (3) a long range outlook must be accepted as TPM may take a year or more to implement and is an on-going process. Changes in employee mind-set toward their job responsibilities must take place as well.

39. TOTAL PRODUCTIVE MAINTENANACE (TPM) TPM brings maintenance into focus as a necessary and vitally important part of the business. It is no longer regarded as a non-profit activity. Down time for maintenance is scheduled as a part of the manufacturing day and, in some cases, as an integral part of the manufacturing process. It is no longer simply squeezed in whenever there is a break in material flow. The goal is to hold emergency and unscheduled maintenance to a minimum.

46. QUALITY MANAGEMENT PRINCIPLES Comprehensive and fundamental rule or belief, for leading and operating an organisation, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stakeholders ISO/TC176/WG15

49. CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM C U S T O M E R C U S T O M E R R e q u i r e m e n t s S a t i s f a c t i o n Product Realisation Product Input Output Quality Management System Resource Management Management Responsibility Measurement, Analysis, Improvement

50. Quality Management System Management responsibility(5.0 ) 5.1 Management Commitment, 5.2 Customer Focus, 5.3 Quality Policy 5.4 Planning, 5.5 Resp, Authorty & communication 5.6 Management Review Product realization(7.0 ) 7.1 Planning of Product realiz, 7.2 Customer-related process, 7.3 Design & Development 7.4 Purchasing 7.5 Product and Service provision 7.6 Control of monitoring and measuring devices Resource Management(6.0 ) 6.1 Provision of resources, 6.2 Human resources 6.3 Infrastructure 6.4 Work Environment Measurement, Analysis & Improvement (8.0) 8.1 General, 8.2 Monitoring and Measurement 8.3 Control of non conforming product 8.4 Analysis of Data 8.5 Improvement. Quality Management System(4.0) 4.1 General requirements 4.2 Documentation The Framework of ISO 9000:2000 Continual Improvement

59. Sample Manufacturing Quality Plan Quality Assurance Approach

61. Sample Field Quality Plan

66. Visual Testing

67. Eddy Current Testing

68. Dye (Liquid) Penetration Testing

69. Dye (Liquid) Penetration Testing

70. Dye (Liquid) Penetration Testing

71. Dye (Liquid) Penetration Testing

72. Radiography Testing

73. Radiography Testing

74. Ultrasonic Testing

75. Ultrasonic Testing

76. Ultrasonic Testing

77. Ultrasonic Testing

78. Trade Testing

81. RAW WATER RESERVIOR

82. COOLING TOWER IDCT TYPE

83. COOLING TOWER

84. WATER CLERIFIER

85. WATER INTAKE

86. BOILER UNIT -1 & ESP

87. WAGON T IPPLER

88. TRACK HOPPER

89. POLYTHENE BAGS & CUTTING PLANTS BOUHINIA PURPURIA A DEVELOPED LAWN AREA PLUMERIA ALBA

90. MIMUSOOPS ILENGI OVERVIEW OF NURSERY

93. Certificates distributed by Project Director. Nominal award money of Rs. 500 given with certificates.

94. SANTOSH KUMAR GUPTA QC ENGINEER BATCHING PLANT M/S JAGDISH SARAN

96. Now all the Tension, Flexural & Compression tests can be done at site only, like, Rebar, Wire Rope , Waterproofing Membrane, Steel Plates, Rubber Sheets etc.

97. May-09

98. June-09

124. Survey Check Using Total Station Verticality & Depth Check of Pile Load Test of Pile Using LVDT

125. Concrete Cube Testing Vacuum Test of Fuel Oil Tank CBR Check of Road Concrete Slump Check

126. Hydraulic Test of ACW Pipe Spectrum Analysis of Boiler Weld Joint Ultrasonic Test of Weld Joint Boiler Column Verticality Check

127. Laser Beam Check for Chimney Verticality Compaction Check by Core Cutter Method Rapid Moisture Meter for Moisture Content Holiday Testing on Wrapping of Pipe

140.  Vertical formwork to columns, walls, beams  Soffit formwork to slabs (Props to be refixed immediately after removal of form work)  Soffit formwork to beams (Props to be refixed immediately after removal of form work  Props to Slabs ◦ Spanning up to 4.5m ◦ Spanning over 4.5m  Props to beams and arches: ◦ Spanning up to 6m ◦ Spanning over 6m  16 - 24 h  3 Days  7 Days  7 Days  14 Days  14 Days  21 Days

149. Processes are effective & efficient. Product / Service is as per specifications, on-time, intact and demonstrated All customers satisfied with Product/Services Quality  Quality of Services as per ISO 9001:2008 Q

150. QUALITY does not have a starting point and ending point. Right from Contract review to Customer satisfaction, Quality is to be built in. In other words QUALITY HAS NO HOLIDAY Quality Management Quality Management is a Team Effort

151. SAFETY & QUALITY are two sides of the coin Quality & Safety First: Concept of ‘Right first time & every time Quality & Safety Matters: Defines attitudinal aspect of Quality & safety Quality & Safety Leads: Quality & Safety as a leadership vehicle Quality & Safety Delights: Focuses on customer delight SAFETY saves LIFE QUALITY protects JOB

152. Work Instructions- DO’s & Don’t Below Practices Leads to Poor Quality & Unsafe Condition Blunt Tools Beyond Safe Limit Loose Dress Without Safety Gears Touch Live Electrical Parts No Harness at height Machine without Guard Wrap/Hold Live Wires Combustible Material at work Place Welding near Flammable Material Welding without Protective Gears Unsafe Practice Leads to Fatalities

153. Unsafe Practices

154. Thank You

155. Thanks Jan, 2011 6x660 MW Ultra Mega Power Project, Sasan Project “JOSH”

156. QUALITY MANAGEMENT PRINCIPLES Q

159. Customer Focus Organisation interacting with customers to find out their requirements and enhance their satisfaction Q

161. Leadership (Unity of Purpose & Direction) Q

163. Involvement of people Q

164. Involvement of people Coordination between Teams???

165. Team Work……Better for All

168. Process Approach

170. System Approach Process Output Input Supplier Customer Services Resources Feedback

171. Traffic Lights System Q

172. Multi Level Flyover (eg Dhaula Kuan, Delhi) Q

173. A typical model of a TPP

175. Continual Improvement A permanent objective is to continually improve PDCA CYCLE Q

177. Factual approach to decision making Q

179. Mutually beneficial supplier relationships Q