1. Communication…

2. Coverage....
• Leader/Manager & communication
• .

3. Leadership Roles – what a Leader does
• Have a vision.
• Communicate vision and rally people around it.
• Set values & behaviors.
• Get people with required skill and attitude/behavior
• Bring the best out of people.
• Take key decisions – strategy & others
• Instill hope & optimism
• Build organization for future – culture, more leaders..

4. Leadership Roles – what a Leader does
• Have a vision.
Gandhi, Mandela, Steve Jobs, JRD…
Big, beyond personal agenda & for organization
Passion. What passion does?
• Communicate vision and rally people around it.
Build shared vision. People see role for themselves & make the vision their own
JFK…
• Set values & behaviors.
Gandhi –inclusiveness & non violence
GE – integrity & excellence
• Get people with required skill and attitude/behavior
who complement each other.

5. Leadership Roles – what a Leader does
• Bring the best out of people
Clive Loyd, Ganguly-Irfan, Imran -Inzmam
• Take key decisions – strategy & others
Tough calls & not popularity contest, Courage.
• Instill hope & optimism
Can do attitude, Satish Dhawan..
• Build organization for future – culture, more leaders..

6. Leader & Communication…
• Communication as enabling tool to achieve vision &
goals
Bad examples Dr
Good examples
• Leader & Manager as communicator
– Persuasive & forceful communication, The message
relevance to the target audience, Personal credibility
– Managerial communication - what, why, when, how,
where. Examples.
• Barak Obama as a communicator

7. Functions of Communication….
• Motivation
– Manager foster motivation by clarifying employees what is
to be done, how well they are doing & what can be done
to improve performance..
– CEO communicates vision
– CEO communicating in crisis
• Control ; Organization/Mgr spell out do’s & don’t as
how employees should conduct themselves. Example-
Employee Manual, Induction program, Values &
behavior standard..
• Information that employees need to make decision
• Emotional expression to fulfill social needs...

8. Communication process..
• Sender.
• Encoding
• Message.
• Channel
• Decoding.
• Receiver.
• Noise.
• Feedback.

9. Communication process..
• The sender initiates a message by encoding a thought
• The message is the product of sender’s encoding
• Channel is the medium through which the message
travels which is selected by the sender. It is formal or
informal.
• Receiver decode the message in the form that can be
understood by him/her
• Noise – communication barrier
• Feedback is the check – how successful we have been
transferring our message as originally intended

10. Direction of communication….
• Downward
• Upward
• lateral

11. Direction of communication….
What types communication are these?
• Manager passing on instruction to sub ordinates
• Supervisor giving job instructions
• CEO sharing company performance with employees
• Manager giving performance feedback to Campus Recruit
• Employee sharing his feelings with colleague
• Employee sharing his achievements with his Manager
• Manager conducting performance review with workmen
• Employee satisfaction survey
• Employees giving suggestions for performance improvement
• All Departmental Heads having discussion about customer
complaints

12. Interpersonal communication..
• Oral, Written, Non –verbal
• How important is body language
– Viv Richards/Nelson Mandela
– Negotiation between union & Management
– Negotiation with suppliers
– Manager interacting with customer

13. Organizational communication….
• Formal small group networks
– Chain – rigidly follow the formal chain of command
– Wheel – central figure as conduit of all
communication
– All channels- free flow of information in all direction/
• The grapevine
• Computer aided/Email
• Video conf

14. Performance of Networks
FACTORS WHEEL “Y” CHAIN CIRCLE
ALL
CHANNELS
Speed Fast Moderate Fast
Slow
Fast
Accuracy Good High Good Poor Moderate
Emergence
of
Leadership
Very
Pronounced
Moderate Marked None None
Satisfaction Low Moderate Moderate High High

15. Organizational communication
practices & what it does….
• Workout in GE
• Open forum meeting
• CEO meeting the young GETs & MBAs
• Best practices sharing forum
• Inter unit conferences in big organization
• Dinner meeting
• MBWA
• CEO sharing company vision with fresh young
employees

16. Barriers….
• What is an effective communication
– Accuracy
– Timely.
– Target audience
– Desired impact
• Exercise- from your experience ; what are
barriers?

17. Barriers….
• Filtering;
– Manager tells his boss what he feels his boss wants to hear. He is
filtering information
– Sender purposely manipulating information
– More the number of levels, the more filtering
• Selective perception
– Our perception is our reality. Many times, we do not see reality, we
interpret what we see & call it reality
– Example – IR used to deal with conflicts, interpret celebration as
conflict
• Information overload
– When individuals have more information then they can sort out, they
tend to select/ignore/forget information

18. Barriers….
• Emotions.
• Language; same word understood differently
• Communication apprehension or anxiety
– Some people not comfortable speaking in public
• Cultural barrier

19. What causes distortion or the barriers to
understanding/listening?
• Perceptions
• Language
• Semantics
• Personal Interests
• Emotions
• Inflections
• Environment – noise
• Preconceived notions/expectations
• Wordiness
• Attention span
• Physical hearing problem
• Speed of thought

20. Communication Kills
• Language
• Emotions
• Non-Verbal
• Communication skills
Sender
• Noise
• Time
• Climate
• Distance
• Channel
Situation /
Environmental
• Interest
• Selective Listening
• Perceptions
• Evaluations
• Physical / Mental / Emotional State
Receiver

21. Issues...
• Communication between men and women
• Cross cultural
• Silence as communication

22. You as Communicator..
• Self evaluate
• Take others feedback
– On 8 parameters
– What I do well & what I need to improve
• Identify one area for improvement.

23. You as communicator…
How do you communicate with others on day to day basis?
Rate yourself in 1 to 5 point scale.
How do others rate you? Get others feedback
Identify one are of improvement based on your own score & other’s score.
• Communicate clearly
• Know the objectives while communicating with others
• Listen to others.
• Have an open mind
• Aware of my emotions and do not let them affect my
communication negatively.
• Other person believe in me
• Try to overcome perceptual biases such as stereotypes etc.
• Show interest in other people

24. You as communicator…Score
• 25 & below; Below Average
• 25 to 30 Average
• 30 to 35 Good
• 35 & above Very Good

25. COMMUNICATION

26. • Process of exchanging information and
understanding between people

28. RepliesResponds
No Reply
(One-Way
Communication
No Replay
End
Communicati
on

31. Communication Networks

32. Performance of Networks
FACTORS WHEEL “Y” CHAIN CIRCLE
ALL
CHANNELS
Speed Fast Moderate Fast
Slow
Fast
Accuracy Good High Good Poor Moderate
Emergence
of
Leadership
Very
Pronounced
Moderate Marked None None
Satisfaction Low Moderate Moderate High High

34. What causes distortion or the barriers to
understanding/listening?
• Perceptions
• Language
• Semantics
• Personal Interests
• Emotions
• Inflections
• Environment – noise
• Preconceived notions/expectations
• Wordiness
• Attention span
• Physical hearing problem
• Speed of thought

35. Communication Kills
• Language
• Emotions
• Non-Verbal
• Communication skills
Sender
• Noise
• Time
• Climate
• Distance
• Channel
Situation /
Environmental
• Interest
• Selective Listening
• Perceptions
• Evaluations
• Physical / Mental / Emotional State
Receiver

36. Johari Window

37. http://www.reneevations.com/professionaldevelopmentblog/wp-content/uploads/2009/08/FM-Image.png

38. EFFECTIVENESS
ARENA BLIND
PRIVATE DARK

39. ARENA BLIND PRIVATE EFFECTIVENESS TYPE OF
PERSONALITY
SMALL HIGH TASK-ORIENTED
SMALL LOW CLOSED
LARGE LOW SUPERFICIAL
LARGE HIGH OPEN
LARGE HIGH SELF-CONFIDENT
LARGE LOW UNPERCEPTIVE
SMALL HIGH PERCEPTIVE
SMALL LOW OVERLY-CAUTIOUS
LARGE HIGH GOOD-LISTENER
LARGE LOW SECRETIVE
SMALL HIGH FRANK
SMALL LOW EGO-CENTRIC

40. Cross Cultural Communication

41. • http://www.youtube.com/watch?v=2EwsN
KkVPog&feature=related