Why VoIP is better. Save $1,000's over traditional phone services. Increases your productivity Cuts monthly telecom costs Scales with your needs Simple to control, configure, and customize Allows you to focus on your business instead of your communications systems

1. Voice Over IP
A New Choice In Telecommunications
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
1

2. What You’re Saying About Phone Systems
Features hidden and difficult to use
No control over moves, adds, changes
No support for remote workers
Multiple locations costly and hard to manage
Upgrades and expansions too costly and unpredictable
Can’t justify retaining phone system expert on-staff
Difficult maintaining communication between branch offices
Difficult to manage multiple phone numbers and voicemails
Too many messages all over the place — voice, cell phone, e-mail
Multiple vendors make it difficult to manage invoicing
How does your current system stack up against these challenges?
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
2

3. Now there’s a Better Way!
Hosted Voice Over IP Service
for Business
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
3

4. Why Hosted VoIP Service?
No more headaches
Inexpensive to implement
Simple to control, configure, customize
No more upgrades (i.e., protection from obsolescence)
Unparalleled productivity gains
Scale according to your needs
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
4

5. Why Hosted VoIP Service?
PBX or Centrex replacement services voted Product of the Year
2003 by Internet Telephony Magazine
Hosted IP voice service for local and long distance voice
Individual handset phone number assignment and dial-tone
Long list of Class 5 features
Intra-enterprise private dial plan management
Hosted IP voice services provide
IP-enabled productivity tools for managing moves, adds, changes
Web- and audio-based conferencing service
One box for fax, voice, voicemail, and e-mail (unified messaging)
Web-based portal for end-user management and personalization
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
5

6. How will VoIP
make your life simpler?
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
6

7. VoIP Benefits
Create “National” campus
Allows the combination of multiple sites on one call plan
Free your IT staff to maintain systems
Save Operating and Capital expense dollars
No new infrastructure
Free “On-Net” calling
Reduce support costs
No large investment upfront
Ability to easily manage moves, adds and changes
Disaster Recovery
Advanced feature set
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
7

8. Easy Login from Any Web Browser
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
8

9. Synchronize Communications

Phone syncs
with browser


Mobile syncs
with browser

Service dynamically synchronizes all communications between User Web Portal,
Microsoft Outlook, your desktop phone, and IP-enabled wireless devices
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
9

10. Personalize Your Communications
Manage all from your
Web portal
Available from any
Web browser
Easy access to
company and
personal directories
Easy template to
update
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
10

11. Company Directory
Shared company
directory
Eliminate multiple
directories
Look up first, last,
or partial name
Available from any
Web browser
Easy to update
Update once for
everyone
Click on any name
to dial
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
11

12. Call Logs
Easy to make and return calls
Using any browser or phone,
see who called
Return calls with a click
Look up previously dialed
numbers
Return missed calls directly
from a call log
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
12

13. Call Priority
Improves accessibility
Treat callers selectively (to
increase productivity)
Prioritize how callers are
handled
Create special call groups
(e.g., VIP versus Family)
Certain callers can find you
anywhere
Only give out one phone
number on business card
Protect privacy – no longer give
out your home phone number
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
13

14. Improve Productivity
One click to call a favorite
Locate favorite numbers in
one place
Speed dial key customers
or vendors without a
manual
No special codes needed
Add favorites with a click
User never touches the
phone
Billing codes available
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
14

15. Work From Any Internet Connection
Work from home
Work from hotel
Work from client’s office
Work from anywhere!
No special hardware or lines
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
15

16. Make It Easy For Your Teleworkers
• Set up a remote office
instantly
• Only need an Internet
connection and a directdial phone
• Call from remote location
but display your office
name and number
• No geographic limits
• Protect privacy by
sending calls with
Caller ID
• Eliminate multiple
expense reports
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
16

17. Make and Take Calls From Any Number
Forward calls to any number
Mobile phone
Home phone
Remote office
Another extension
Forward calls to voicemail
easily
No feature codes to access or
program
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
17

18. Stop Unwanted Callers
Send unwanted callers
directly to voicemail
(or broadcast a busy
signal)
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
18

19. Outlook Integration
Find Me/Follow Me
Call Logs
Missed
Incoming
Outgoing
Directory Access
Fully synchronized with
Outlook
Contact Directory is
always up-to-date
Sync up multiple contact
directories
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
19

20. Unified Messaging
•
•
•
•
•
•
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
Manage all inbound
messages quickly
Prioritize your responses
to callers
One location to manage all
your messages
Listen to voicemail as you
read e-mail
View and print faxes, or fax
from an e-mail
IMAP and POP3-compliant
20

21. Conferencing
•
•
Delivers a single-source, easy-to-use
audio and Web conferencing solution
for users
No special hardware or vendors
• Available from any
Internet browser
• Support multiple
user types –
Scheduled and
On Demand
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
21

22. Office Administrator Portal
Say goodbye to
multiple vendors, long
waits, and high costs
Control moves, adds,
and changes from any
location
View and print service
records anytime
Manage remote offices
from main office
Free up your IT staff
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
22

23. Instant Moves, Adds and Changes
Change employee info in a few
clicks
Respond to business needs
instantly
Expand and downsize to
accommodate needs without
vendors, hardware, and new
trunks
Change hunt groups without
calling vendors
Instantly change employee
access to features and
restrictions
Make changes in a few clicks
Follow easy-to-use prompts
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
23

24. And More…
Class 5 features you’re used to:
Call Forward
Call Pick up
Call Waiting
Call Hold
Call Conference
Call Transfer
Do Not Disturb
Call Park
Caller ID
Redial
Speed Dial
Executive Call Handling
Group Line Sharing
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
24

25. How is This Different from a PBX or
Centrex-based system?
Hosted Service
Centrex
PBX-based


de s or
Upgra tures
ea
New F


e U ser
Remot
es
Featur

e
ties/R
Facili


ry
ecove
ster R
Disa
/SLA

h
Telep

Opex
No system purchase
IP phones

Purchase system
25-100K average

No system to purchase


No new capital investment
Browser-based


New investment
New Installment


No new features
Order from local Tel Co.

Work from any Internet
connection
No special equipment


Special design
Special equipment

Not an integrated solution

U.S. (and EU 2Q04) is
on-net

Customer premise mgmt

Local telephone company

Level 3 reliable network
and redundancy


Loss of service outage
Purchase extra equipment
for redundancy

Local telephone company

IP, analog, digital

Proprietary

Proprietary and analog

pense
i ta l E x
Cap


Browser based MACs from
any Internet connection


No new capital investment
Browser based


No new capital investment
Browser-based

ach
ones
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
25

26. How is your Hosted VoIP system deployed?
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
26

27. Traditional Deployment
Standard PBX and IP PBX
functionality
Separate providers for voice,
data, and video services
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
Separate providers for voice,
data, and video services
Unique proprietary systems and
support
27

28. Your Hosted VoIP Deployment
Hosted Services
Hosted Voice, Conferencing, and
Unified Connection all in one
Integrated Web portal with
Outlook integration
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
Single provider for all converged
services
Standards-based solutions
28

29. Network Topology
Your Hosted VOIP System converges all services and features on a
nationwide backbone and delivers interconnection to PSTN solutions.
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
29

30. Packages
Business Phone
Plan
Business Plus
Plan
 Hosted PBX
Same features as Business
Plan plus:
 Local calling
 Remote Calling
 Local Toll calling
 Unified
Communications
 Unlimited On-net calling
 Off-net Long Distance
(additional per-minute fee)
 Web and Audio
Conferencing
 Personal
Communications
Manager (PCM)
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
30

31. A La Carte
User Web Portal integration
with Microsoft Outlook
On-Demand
Conferencing
Call Center
Unified Messaging
These options require minimum of Business Plan
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
31

32. Access Options
T-1
NxT1
DS3
DSL
Any existing Broadband
Connection*
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
32

33. Equipment Options
Cisco 7960
Polycom IP 501
Six Lines
Full duplex speaker
Three lines
Full duplex speaker
Additional CPE Options
Cisco 7940 — 2 Lines with full duplex speaker
Cisco ATA186 — 2-port analog adapter
Polycom IP 600 – Six Lines with full duplex Speaker
Polycom IP Conference Room Phone
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
33

34. Sample End-User Applications
• Connect to same phone
system as HQ
• Enjoy all the benefits of the
“office” in all remote offices
• Forward voicemails back to
corporate
• Add, move, or change voice
lines in minutes instead of the
traditional days or months
• End users determine how and
when to be contacted, freeing
up the admin time
Administrative
Telecommuter
and SOHO
• Provide customers one
number to reach you
anywhere
• Assign VIP treatment for
hot prospects so calls
aren’t missed
• Track calling activity with
one click
Sales
Mobile
Employees
• Click-to-call from anywhere on
Internet-enabled cell phone
• Operate in the field like you’re in
the office
• Notification of voicemail messages
saves you time and expense
www.pugetsoundtechnologies.com
IT
• Implement efficient communications
system with minimal time, effort, cost
• More time to focus on systems and issues
Courtesy of iTel-ip – www.itel-ip.com
34

35. Are You a Candidate for Hosted VoIP?
Is the phone a critical part of your business?
Is your business highly collaborative? Do you use conferencing today?
Want to eliminate the costs and management associated with branch offices?
Do you have a mobile sales force?
Is your business focused on customer service?
Do you anticipate rapid or uncertain growth?
Are you planning an office move soon?
Are you looking for increases in business productivity?
Do you want control and management over moves, adds, and changes?
Do you want to eliminate costly upgrades or expansion?
Do you want immediate access to new features?
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
35

36. As We End Our Session
•
•
•
•
•
Increases your productivity
Cuts monthly telecom costs
Scales with your needs
Simple to control, configure, and customize
Allows you to focus on your business instead of your communications
systems
www.pugetsoundtechnologies.com
Courtesy of iTel-ip – www.itel-ip.com
36