Main Takeaways: -A lot of what we read online is either describing the ideal or a very specific situation but the advice is presented as a one size fits all solution. -Literature tends to focus on satisfying the customer while ignoring the people and the technology that contributes to building, but agile provides tools to do both. -Product management is part art part process. While a good toolkit is important, adapting to the reality of your product and company is equally important.