1. Priyesh Malik
Home Address: Flat# 1402, Tower-15, Amanora Park Township, Hadapsar, Pune - 411028
Office Address: Tower4 Cybercity, Magarpatta City, Hadapsar, Pune - 411028
Phone: 91 – 9923332908 Personal Email: email@example.com
Well qualified for positions as
Manager requiring superb
analytical and process
B-Tech – Computer
Dell Certified Systems
Engineer (DCSE) in
Desktops and Laptops
Six Sigma Green Belt
EXCEL including VBA
MS OFFICE (WORD,
Managing the Payroll Helpdesk for a Leading Australian Telecom Client.
Lead Six Sigma Projects for improving the Operations process and giving feedback to
manufacturing team to minimize cost.
Analysis of various organizational metrics like C-Sat, AHT, Warranty cost (Cost of Service) etc.
Work Force Management and Development.
Ensure the achievement of the financial targets for the cost centre
Review, forecast and establish FTE requirements, team structures, span of control and
resource / shift plans.
Managed the departmental/ OPEX budget for concerned teams.
Understand, document, and communicate program goals, objectives, and metrics to internal
Project Management (Project Financials tracking, Resource Management, Change and
Lead Project Implementation for Global Knowledge Management Team for HP. This includes
performing project management activities (Scoping, Planning, Spearheading,
Communicating, Resource leveling & loading etc.) while translating client and organizational
objectives into actionable business strategies.
Supervising on-ground execution of projects and maintaining plans including measurable
stages and exceptions.
Reviewing tasks and project status to ensure accurate, timely and cost effective completion.
Lead and Mentored Six Sigma Projects.
Lead the transition of Global Knowledge Authoring process from EDS US to India.
Lead the transition of Dispatch process from Dell UK and Ireland to Dell India.
Excellent at analyzing MIS reports (using statistical tools) to capture trends and suggest areas
of process improvement.
Analysis of Financial data at process level like P&L.
Expertise in Analysis tools like Excel, Minitab etc.
Analyzed, planned, developed and implemented process improvement (such as Six Sigma
initiatives) needs in Operations, Manufacturing and training functions.
Completed 2 green belt projects (First call resolution and Warranty cost reduction) and
implemented Training Evaluation and measurement using Kirk Patrick Model.
Measured performance against process requirements, aligning improvement projects to
close performance shortfalls.
Assuring quality delivery of service to all clients post robust quality assurance and controls.
Creation of location procedures and corrective action utilizing Six Sigma techniques (Cause
and Effect, FMEA(Failure Modes Effect Analysis), SPC(Statistical Process Control),RCA(Root
Cause Analysis) and DMAIC)
Leading the Training Evaluation and Measurement team.
Expert in designing surveys.
Area of Expertise
2. Areas of strength
Strong communication skills.
Analytical problem solver.
Excellent Operations and
Training analysis skills.
Proficient in statistical analysis.
Time management skills.
Driven to learn and apply new
Dedicated and self motivated.
Knowledge of Six Sigma
Planning and strategizing skills.
Function well in multi-
disciplinary and cross
Strongly believe in Customer
Satisfaction, Ownership and
Available upon request.
Reporting to Delivery Manager
MphasiS Ltd, Pune Nov 2007 – Present
Key Activities & Deliverables:
Currently Leading Project Management Team for a Leading Australian Telecom
Client in SAP practice.
Responsible for all communication coordination related to the PMO dept. with all
Assist and support Program Manager/Delivery Manager in their daily activities.
Regularly monitor and report on project budget. Cost of revenue analysis.
Prepare and publish Client Dashboard report.
Prepare resource utilization report, track resource effort time sheet, forecast vs.
Actual efforts and revenue comparison report.
SLA monitoring and tracking of project delivery timelines and Incident resolution
timelines, which improves the performance level.
Coordinate with recruitment team, Program managers, and Delivery managers for
new hire process, scheduling interviews of candidate, communicating feedback.
Resource entry exit process, Resource movements, and Org changes.
Schedule releases and maintain the release calendar(s) and ensure all stakeholders
are aware of the impacts of a software release.
Co-ordinate the implementation of infrastructure releases.
Maintain records for all Audit related approval and testing artifacts.
Managed the Payroll Helpdesk for, Australian Telecom client. This includes Level1
and Level2 Support.
Lead Project Implementation for Global Knowledge Management Team.
Reporting to Area Manager
Dell International Services, Bangalore Sep 2002 – Oct 2007
Key Activities & Deliverables:
Responsible for day to day performance of 25 Technicians on the operation floor in
Dell Solution Center to keep up to the Service Level Agreements.
Make sure Revenue Targets are met.
Mentoring the Tech Leaders and technicians for constant drive towards the goals
set for the Team along with their individual development plans.
Attending the conference calls with counterparts in UK and Ireland.
Reporting to the Senior Management Team (SMT) about the progress and
performance of the operation team on a regular basis.
Other Roles performed in Dell : Dispatch Coach, Dispatcher, Customer Service Rep, Dell Solution Center (a profit center
for Dell UK Business Division).