Are Telephone Skills essential post Covid-19 Lock Down?
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Telephone skills would be one of the important skills post the covid-19 lockdown, as the people would still have fear of moving out of their homes and product purchase conversation would mostly take place over the phone. With Covid-19 spread across the world, of course there is danger but we all also have an opportunity during this lockdown to really prepare ourselves for the new normal.
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Are Telephone Skills essential post Covid-19 Lock Down?
- 1. By Prateek Malik Your Voice is your Personality over the telephone
- 2. By Prateek Malik Why are we talking about telephonic skills during Covid-19 Lockdown?
- 3. By Prateek Malik To prepare ourselves for
- 4. By Prateek Malik What’s the new normal?
- 5. By Prateek Malik What’s the new normal? Social Distancing - At Stores - From going to Stores
- 6. By Prateek Malik Does this People from Buying?
- 7. By Prateek Malik The Answer is
- 8. By Prateek Malik Desire toBuy during Lockdown Want for Product or Service
- 9. By Prateek Malik Let’s take a at what’s happening during Lockdown L K
- 10. By Prateek Malik Fear of getting infected
- 11. By Prateek Malik Getting fit
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- 13. By Prateek Malik
- 14. By Prateek Malik Washing Clothes by Self
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- 26. By Prateek Malik Fear of Ordering Food Online
- 27. By Prateek Malik
- 28. By Prateek Malik Fear of Inflated Energy Bills
- 29. By Prateek Malik With Inverter Compressor
- 30. By Prateek Malik Health & Hygiene with Clean Drinking Water
- 31. By Prateek Malik
- 32. By Prateek Malik Brand with Strong Manufacturing, Strong Distribution, Strong Market Communication and Strong manpower with effective communication skills will capture the market post Covid-19 lockdown
- 33. By Prateek Malik LET’S DEVELOP EFFECTIVE TELEPHONE SKILLS Your Voice is your Personality over the telephone
- 34. By Prateek Malik Your Voice is your Personality over the telephone How many times have you spoken to someone over phone and thought oh my god this is person is so unprofessional and so uninterested?
- 35. By Prateek Malik Your Voice is your Personality over the telephone Effective phone skills are extremely important because it maintains a level of confidence with the other person that you are talking to.
- 36. By Prateek Malik Ways for effective telephone communication Answer the phone specifying who you are Speak Clearly Use words that make sense to the person you are speaking with Listen Actively Use good & descriptive language Keep a pen and paper handy One second is not enough
- 37. By Prateek Malik 1. Answer the phone specifying who you are When you answer the call • Mention your name • Make sure that you have a nice happy, friendly tone Good Afternoon! Thank you for calling Malik Enterprises. My name is Prateek Malik.
- 38. By Prateek Malik 2. Speak Clearly • Pronounce your words correctly • Talk slow (Rate of Speech) • Raise your voice to make yourself audible
- 39. By Prateek Malik 3. Use words that make sense to the person you are speaking with • Use respectful and the professional words
- 40. By Prateek Malik 4. Listen Actively • Listen carefully and understand • Always acknowledge when you are listening to the person
- 41. By Prateek Malik 5. Use good & descriptive language • Imagine that you are on a radio and you are the one talking
- 42. By Prateek Malik 6. Keep a pen and paper handy • Always best to keep a script sheet in front of you • Note the things that would help you to remember
- 43. By Prateek Malik 7. One second is not enough • If you have to put caller on hold, always ask, “May I put the phone on hold for a minute”
- 44. By Prateek Malik Let’s Recap Answer the phone specifying who you are Speak Clearly Use words that make sense to the person you are speaking with Listen Actively Use good & descriptive language Keep a pen and paper handy 1 Second is not enough
- 45. By Prateek Malik
- 46. By Prateek Malik
- 47. By Prateek Malik Thank you Your Voice is your Personality over the telephone
Hinweis der Redaktion
- How many times have you spoken to someone over phone and thought oh my god this is person is so unprofessional and so uninterested. Well I am sure many a times, isn’t it? Now make sure that others are not talking the same about you, right? Do you think that the phone skills are not important? Do you think it’s pretty easy to talk over the phone?
- How many times have you spoken to someone over phone and thought oh my god this is person is so unprofessional and so uninterested. Well I am sure many a times, isn’t it? Now make sure that others are not talking the same about you, right? Do you think that the phone skills are not important? Do you think it’s pretty easy to talk over the phone?