1. Organization
Week 4
Business English 1
Professor Hayashi

2. Today’s Class
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• attendance & homework check
• review
• vocab
• language review
BREAK
• networking – role play! YES!
• case study

3. Homework
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Exercise B
1. False – Mass unrest is less common than individual misbehaviour
2. True – according to analysts, but many passengers blame the airlines.
3. False – Many airlines routinely instruct their flight crews to run the
air-conditioning systems on minimum settings.
4. True
5. False – There are some signs, in the US at least, that the airlines are at
last attempting to respond to customer dissatisfaction.
Exercise C
Reasons Given: 1, 2, 4, 6, 7, 10

4. Review
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Question #1 n
Subway
 Underground
One Way
 Single
Rest Room
 Public Toilet
Downtown
 City Centre
Carry-on Baggage
 Hand Luggage

5. Review
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 Question #2 - Fill-in-the-blank
We use _____ or _____ to talk about something
Will ‘ll
we have decided to do at the time of speaking.
PC
We use _____ to talk about a fixed arrangement.
We use ______ to talk about what we intend to do
going to
or have already decided to do.
We use ______ to talk about a timetable or
PS
program.

6. Review
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Question #3
2 volunteers in your group role play this
situation:
Student A and student B have organized a
study session for the Business English
midterm.
Student A needs to call student B and cancel
with a valid reason. Suggest an alternative
day.

7. VOCAB
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In PAIRS, work on page 23,
exercise A and D
ANSWERS:
Subsidiary – 8
Factory/Plant – 6
Call Centre – 5
Service Centre – 7
Head Office – 1
Distribution Centre – 3
Warehouse – 4
Branches/Outlets - 2

8. VOCAB
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Exercise D
Answers:
bureaucratic caring centralized conservative
decentralized democratic dynamic hierarchical
impersonal market-driven professional progressive

9. Language Review
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Noun Combinations n

10. Language – Noun Combinations
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In groups of 4, complete this chart:
You can use examples from the book or your
head
‘s possessive 1 noun used phrases with compound
as an ‘of’ words
adjective

11. I noun combinations
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Complete exercises B, C, D in your groups
ANSWERS: exercise D:
exercise C: 1.business cards/plan
exercise B:
1.a five-star hotel 2.management style/policy
1. today’s meeting 2.a 3 million dollar 3.sales
2. a letter of credit budget campaign/department
3.a 20-minute 4.labor force/market
3. a business card
5.company
4. a database presentation
headquarters/logo
4.a 200,000 pound 6.trade union/fair
contract 7.consumer
5.a 150-year-old goods/awareness
industrial empire 8.research project/findings
9.information
technology/desk
10.computer program/virus

12. Let’s Role Play!
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Check out the useful language on page 27
You will make a role play card with an
identity
HAVE FUN, joke around and relax!

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You are on a plane heading for Chicago. You
have some business there. Introduce
yourself and your business to the person
sitting beside you.
I work for _________.
I specialize in _______.
I am based in _______.
My company has offices in ________.
My job title is a _______.

14. Homework
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Page 24-25
Read the article and do exercise A~D