Service blueprinting of Delivery of material on time to Production Dept.TOI

1. Organization- Times of India
Service blueprinting of Delivery of material on time to Production
Dept.
material
(paper roll)
requisition
Checking
of
Materials
For any
damage
Request purchase
dept. for
material
Deliver to
Prod. dept
Customer
action
Seen by
customer
Line of visibility
Not seen by
customer
but necessary to
performance
Checks
availabilit
y of
paper roll
in store
Prod.
Dept.
Line of
interaction
No
Yes
Accepting &
processing
material
requisition
Forklift
picks
material
from store
Gives
material
information&
Asks Forklift
operator to
deliver
material
Delivers
material to
store
Receives
paper roll
Onstage
contact
person F F
F= fail
points
10 mins
10 mins
5 mins 5 mins 5 mins
9 mins
5 mins
30 days