1. Paul MernykUI Designer Work Samples Recent work in User Assistance, Mobile Payments, Enterprise Software paul@mernykdesign.com 650-327-5381 LinkedIn: www.linkedin.com/in/paulmernyk

2. The Assistance FrameworkConceptual design and Graphic Visualization Co-created conceptual framework for user assistance solutions. Created visualization to share across organization and communicate a common language for assistance Work Samples Paul Mernyk - UI Designer 2

3. Service Blueprint for AssistanceDesign + visualization Drove cross-functional collaboration to create customer journey and service mapping for customer assistance. Paul Mernyk - UI Designer 3 Work Samples

4. Target User TypesResearch-driven user analysis; Visualization Field research of customers’ attitudes and behaviors regarding assistance yielded these user types Robust Delegators Achievers The Balanced Operator The Tactical DIYer The Struggler The Connected DIYer 4 1 “Free” Network 2 3 Strugglers DIYers Weak Effort Spent Problem-solving High Low Paul Mernyk - UI Designer 4 Work Samples

5. Persona for User Assistance Meet Rosalyn She’s 35 and co-owns GoParty, a business that provides event planning services. She is fairly comfortable getting around on the computer, but not super technical. When she needs help or advice, Rosalyn is fairly good at working it out on her own (poking around in the product, finding answers on Google, etc.). But either time, patience, or expertise will often reach its limit. …at that point, Rosalyn often reaches out to her spouse and co-owner Gabe, or calls her brother Bill who is good with computers. Rosalyn will exhaust all free options, and sometimes leave a problem unresolved, before reluctantly paying for help. Paul Mernyk - UI Designer 5 Work Samples

6. ScenariosTask flow + documentation High-level flows of User Assistance scenarios, based on target user types Paul Mernyk - UI Designer 6 Work Samples

7. Mapping the scenario back to the blueprint Cross-checked user scenarios with service blueprint to uncover gaps and opportunities Paul Mernyk - UI Designer 7 Work Samples

8. Storyboard: Assistance ideas (excerpts)Interaction Design + Illustration Drove ideation of future assistance solutions using hand-drawn storyboards Paul Mernyk - UI Designer 8 Work Samples

10. Clear point of access on Navigation Bar

11. Filter out non-applicable content

13. Contextual topics

14. Overhauled Search

15. No Index or TOC

16. Path to beyond IPAPaul Mernyk - UI Designer 9 Work Samples

17. UI Spec for QuickBooks Help UIInteraction Design + Documentation Paul Mernyk - UI Designer 10 Work Samples

18. Embedded Assistance UI StandardsInteraction Design + Standards Documentation Paul Mernyk - UI Designer 11 Work Samples

19. Contact Support pageInteraction Design + Visual Comps Designed a dynamic html page to present a myriad of support options to QuickBooks desktop customers. A second version targets connected customers and promotes self-help options. Paul Mernyk - UI Designer 12 Work Samples

20. Assistance CentralInteraction Design Wireframes for shared SaaS component, providing customer access to multiple channels of assistance, including Help, Knowledgebase, Community forums, and live support via phone, email, or chat. Paul Mernyk - UI Designer 13 Work Samples

21. Used Axure to create flows, wireframes, prototype, and written spec for Support website. Quicken Health Support WebsiteInteraction Design + Prototyping Paul Mernyk - UI Designer 14 Work Samples

22. Mobile SolutionsInteraction Design Paul Mernyk - UI Designer 15 Work Samples Flows and wireframes for first usability study of Intuit GoPayment

23. Conformia: Pharmaceutical Enterprise SoftwareLead Designer, Interaction + Visual Design, Prototyping Paul Mernyk - UI Designer 16 Work Samples Led creation of wireframes, visual design, prototypes, and style guide for complex web application.

24. Centrata: Enterprise Software for IT SupportVisual Design, Interaction Details Paul Mernyk - UI Designer 17 Work Samples Revamped the visual layout and design of existing product, while fine-tuning interaction details

25. Paul MernykUI Designer Thank you paul@mernykdesign.com 650-327-5381 LinkedIn: www.linkedin.com/in/paulmernyk