This webinar outlines a few options for connecting with and communicating with others.

1. Presented by: Paul Kearley, Cs Dale Carnegie Business Group

2. To be a leader in the years ahead, you must be able to communicate . How well you do it will affect your success – in life and in work

5. 1 Be a good listener Stop thinking about yourself Look at the other person Listen To what they say

6. 2 Use conversation links Name Home and Family Work Ideas Hobbies, Clubs Travel

7. Communication Fundamentals for Connecting 3 Show Genuine Interest Who What Where How Why When

8. Unconscious Judgements How we look What we say How we say it What we do and how we do it

9. How We Appear Dress and grooming Voice Facial expression Gestures Accessories

10. How We Act Excited Earned The Right Eager To Share Enthusiastic

11. “ Our tone of voice, facial expressions and our body language are just as important as the words we use.”

12. Dr Albert Mehrabian (UCLA)

13. The way people communicate is inseparable from the feelings that they project. Dr Albert Mehrabian (UCLA)

18. Ignore Pretend Selectively Attentively Empathetic Listening

21. From listening comes wisdom and from speaking repentance Italian Proverb

24. If all it took was flattery, everybody would be an expert in human relations .

34. To make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future Plutarch