This talk was given at NUX October 6th 2014 and looks at my experiences implementing UX into an enterprise environment.

1. Implementing UX into a
traditional enterprise
PJHauser

2. About me
Front end developer
UX Architect
Currently work for a digital creative
agency in Macclesfield that
operates exclusively in the
Pharmaceutical sector

3. Why me and why enterprise
During my degree I studies SAP, but also
web design and programming.
SAP are the epitome of the “Enterprise”
I understood the power of technology, the
needs of business and luckily my web
design modules were focused around
researching and profiling users.

4. :(

5. What is enterprise?
- Complexity
- Bureaucracy
- Scale
- Process
- Acronyms
A frame of mind driven by fear.

6. Time
Enterprise as a frame of mind
From this fear, we use waterfall as a comfort blanket
As we know, a successful project isn’t determined by a date,
but by whether you achieve certain KPI’s.
Don’t think that UX can solve all the problems with this
approach; but the one thing it can do is refocus a project on
needs and goals as measures of success opposed to time.
Times up, lets
call it a day

7. Enterprise as a frame of mind
Resistance to change. I combatted this with the following techniques.
Buy in
Engage in discussions with the key decision makers to try and highlight benefits of a UX centric
approach. I chose to highlight the fact that UX can be lean, it realises revenue independently from
development projects and can be used as a platform for accessing long tail revenue streams.
Integrate
Find a way to integrate into the current development process. We aligned ourselves initially to the dev
team. This way we could own project scoping, and add more of a process behind this.
Quick wins
We then made sure that we could increase the scope of UX on projects by adding line items on to
budgets. This way we could get UX embedded in at the start of a project, and try and show the power
of UX with some quick wins like Guerrilla Testing.

8. Independent revenue streams
Once your in start to expand
UX Audits
Use a set of heuristics to determine a set of recommendations to improve an already existing product.
User insights
Interviewing users with a predefined set of questions to establish their needs and extract them into a
list of recommendations.

9. An approach for getting UX into an Enterprise
Buy in
Integrate
Quick wins
Scale it up

10. Develop a methodology in parallel
Now lets look at taking the helm
The aim of this methodology is to combine the
design and development approaches in a single
structure, whilst also trying to remain lean and agile.
It consists of 5 stages: Research sketch and plan,
style tiles and components, wireframing,
prototyping and build.

11. Setup with this model
Low setup cost
We conduct some research upfront, develop user
archetypes and gather initial requirements from the
client.
Project setup - Use the concept of Artefacts and
Deliverables. Not all UX outputs need to be in an
independent document.

12. Running through this model
Include UX into your development sprints
In an agile environment all of these tasks are
performed for each sprint.
The main elements in this model are Deliverables.

13. Research, Sketch and Plan
User insights and rapid feedback loops
Research sketch and plan consists of 3 main phases,
problem identification, ideation and solution
modelling.
- Stakeholder interviews
- Hypothesis based user stories
- User archetypes
- UML

14. Style tiles and components
A common visual language between the designers and the stakeholders
Style tiles are design components consisting of fonts,
colours and interface elements that communicate
the essence of a visual brand, together to help
understand how they look as a whole.

15. Style tiles and components
Forwarded by Samantha Warren when
she worked at Twitter, Style Tiles offer a
snap-shop of what the site will look like,
without having to design every screen.

16. Wireframe
Performed in parallel to Style Tiles
Wireframes create the first tangible flow through the
project, generating an interactive walkthrough.
Wireframes allow UX’ers to focus on behaviours and
user journeys, separating the aesthetic from the
functional process.

17. Prototype
Combine and demonstrate
How do we show functionality. The 1st hurdle is
crossed by using wireframes in the functional spec,
but we’re still describing functionality in words,
instead of just showing the client a prototype.
Prototypes are clear design deliverables, traditionally
coded in HTML, meaning that the design output is in
the same medium as the development output.

18. Build
Speaks for itself
At this point we take the prototype, and merge it into
the final code.

19. This implementation may not be achievable
You may have to modify this approach, possibly
heavily.

20. A comment on development
Tiny little bootstrap for every client
We can take the Style Tiles, and make them into HTML that will be
completely modular, allowing us to rapidly iterate on designs directly in
code.
https://github.com/atomic-component-engine/ace/