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Mythbusting:
The Engineering
of a Viral Video
SxSW Interactive
March 10, 2013
#sxsw #viralvid


     © 2013 Pixability, Inc. Confidential.
            All rights reserved.
What is a viral video?
Wikipedia:

"A viral video is a video that becomes popular through
the process of Internet sharing, typically through video
sharing websites, social media and email.”

Why should marketers care?


FREE Awareness?
FREE Views?                                            2
The Whole Hog of A Viral Video



            Brain      Ribs

                                  Tail
            Heart
                     Underbelly




                                         3
Agenda


The whole hog of a viral video
• Heart: creating good content
• Ribs: social outreach and sharing
• Underbelly: robots and incentivized views
• Brain: engineering it with data
• Right Feed: paid YouTube ads
• Tail: luck


                                              4
Brilliant commercial that went viral?




                        84% of views from paid views




                                                       5
Brilliant commercial that went viral?




                          59% of views from advertising




                                                          6
The Heart: Good Content



           Brain      Ribs

                                 Tail
          Heart
                    Underbelly




                                        7
Sometimes things just come together




                                3,243,299 times
                                shared on
                                Facebook




                                              8
Good content is often a steady view earner
• Know your targets intimately
• Example: Build Direct from Canada




                                             9
Steady view earners deliver better ROI
• Know your targets intimately
• Example: Build Direct from Canada




                                         10
The Ribs: Social Outreach and Sharing



            Brain    Ribs
                                  Tail
            Heart
                     Underbelly




                                         11
Real virality is often smaller




                                 541,296 times
                                 shared on
                                 Facebook




                                                 12
The ribs: social outreach and sharing


               Passionate                                   Cross-
Relevance                    Subscribers   Participation
               Enthusiasts                                 pollination




Connecting to your real target audience
   Make relevant content
   Lobby tastemakers and find passionate enthusiasts
   Build subscribership
   Encourage participation
   Use cross-pollination of email, FB, Twitter, Pinterest, G+


                                                                     13
Seeding promises

“Get your video seen by the right people.”

“We generate millions of monthly opt-in views on
social networks, mobile devices and YouTube.”

“We use proprietary technology to turn target
audiences into engaged viewers and engaged
viewers into customers.”




                                                   14
Caveat emptor: Seeding can be seedy

A supposedly “organic”
blog post generated by a
seeding campaign.



“…XYZ — the viral
video house behind
this clip. XYZ knows.
Shop at XYZ.”




                                      15
What are you getting when you seed?

Click-through rates for
a seeded campaign:

Views: 284,894
Click-throughs: 17
CTR: 0.006%

Compare to average
YouTube ad
CTR: 3.5%




                                      16
The Underbelly: Bots and „Incentivized‟


                       Ribs
            Brain

                                  Tail
            Heart
                    Underbelly




                                          17
Buying robot views: 1M views for $800




                                        18
Why this is a bad idea: Google will catch you




                                            19
Slightly better cuts: incentivized views




                                           20
The Brain: How to Engineer It



           Brain       Ribs

                                  Tail
            Heart

                     Underbelly




                                         21
How many people are watching? What?




                                      22
What is your target audience watching?




                                         23
Understand the audience and competition
                             Look at metrics on:
                             •   Audience size
                             •   Most popular content
                                 types and sub topics
                             •   Social media
                                 reactions
                             •   Viewer sentiment
                             •   Traffic Sources




                                                   24
Metadata: what matters and why
•   Titles
•   Tags
•   Descriptions
•   Target links
•   Annotations




                                 25
Track YouTube search and social rankings




                                           26
The Right Feed: Paid Ads



           Brain      Ribs

                                 Tail
           Heart
                    Underbelly




  Feed


                                        27
Paid, owned and earned media work together

          Promoted
          Video Ad


  YouTube Ads            YouTube Channel            Social Sharing
   Much more cost-           A video channel        Build a community
 effective than TV and      that you own and        around your video
   online display ads          control fully              content




                              Website
                           Driving conversions
                         through highly qualified
                             website traffic



                                                                        28
YouTube ad placements: Choose carefully

                        Best practices:
                        1. Use varying formats (search,
                           in-display, pre-roll)
                        2. No need to stick to 30-
                           second spots
                        3. Use time of day according to
                           target
                        4. Geographic focus if
                           necessary
                        5. Don’t always optimize for
                           direct website clicks



                                                    29
The Tail



           Brain     Ribs

                                Tail
           Heart
                   Underbelly




                                       30
LUCK
       31
Serendipity can happen




                         32
Engineering results: It all works together
Organic YouTube Traffic

                  Pre-campaign   Campaign




Channel subscriber growth
                  Pre-campaign   Campaign




                                             33
Summary


• Heart: Know your audience before you create
• Ribs: Share the passion and seed carefully
• Underbelly: Don’t do it
• Brain: Track and clone yourself to success
• Right Feed: YouTube ads done right are
  worth it
• Tail: Be ready when luck happens



                                           34
Get this presentation?


Go to pixability.com/sxsw2013


                  •   Bettina Hein, Founder and CEO
                       Email: hein@pixability.com
                       Phone: (617) 395 1461
                       @bettinahein


                  •   Rob Ciampa, VP Sales & Marketing
                       Email: rob@pixability.com
                       Phone: (617) 774-9600
                       @robciampa
                                                         35
YouTube Advertising: How It Works




1. Select:                2. Place:                 3. Call to Action:
Choose one or             Put ads where             Users can click through
several of your YouTube   your target audience      to your website for more
videos as ads.            already is.               information.




   Value for money: Charged per engaged video view, not per click or
    impression
   Extremely flexible: Various cost per view (CPV) ranges available
    depending on format and targeting
                                                                          36
Does it have to be Gangnam Style?




                                    37
When should you buy incentivized views?
                           • Never to inflate
                             views
                           • Awareness only
                             – do not expect
                             any action
                           • When there is a
                             good match of
                             demographic
                           • Example:
                             promotion of
                             video game
                             launch on
                             gaming site


                                                38

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Mythbusting: Engineering a Viral Video

  • 1. Mythbusting: The Engineering of a Viral Video SxSW Interactive March 10, 2013 #sxsw #viralvid © 2013 Pixability, Inc. Confidential. All rights reserved.
  • 2. What is a viral video? Wikipedia: "A viral video is a video that becomes popular through the process of Internet sharing, typically through video sharing websites, social media and email.” Why should marketers care? FREE Awareness? FREE Views? 2
  • 3. The Whole Hog of A Viral Video Brain Ribs Tail Heart Underbelly 3
  • 4. Agenda The whole hog of a viral video • Heart: creating good content • Ribs: social outreach and sharing • Underbelly: robots and incentivized views • Brain: engineering it with data • Right Feed: paid YouTube ads • Tail: luck 4
  • 5. Brilliant commercial that went viral? 84% of views from paid views 5
  • 6. Brilliant commercial that went viral? 59% of views from advertising 6
  • 7. The Heart: Good Content Brain Ribs Tail Heart Underbelly 7
  • 8. Sometimes things just come together 3,243,299 times shared on Facebook 8
  • 9. Good content is often a steady view earner • Know your targets intimately • Example: Build Direct from Canada 9
  • 10. Steady view earners deliver better ROI • Know your targets intimately • Example: Build Direct from Canada 10
  • 11. The Ribs: Social Outreach and Sharing Brain Ribs Tail Heart Underbelly 11
  • 12. Real virality is often smaller 541,296 times shared on Facebook 12
  • 13. The ribs: social outreach and sharing Passionate Cross- Relevance Subscribers Participation Enthusiasts pollination Connecting to your real target audience  Make relevant content  Lobby tastemakers and find passionate enthusiasts  Build subscribership  Encourage participation  Use cross-pollination of email, FB, Twitter, Pinterest, G+ 13
  • 14. Seeding promises “Get your video seen by the right people.” “We generate millions of monthly opt-in views on social networks, mobile devices and YouTube.” “We use proprietary technology to turn target audiences into engaged viewers and engaged viewers into customers.” 14
  • 15. Caveat emptor: Seeding can be seedy A supposedly “organic” blog post generated by a seeding campaign. “…XYZ — the viral video house behind this clip. XYZ knows. Shop at XYZ.” 15
  • 16. What are you getting when you seed? Click-through rates for a seeded campaign: Views: 284,894 Click-throughs: 17 CTR: 0.006% Compare to average YouTube ad CTR: 3.5% 16
  • 17. The Underbelly: Bots and „Incentivized‟ Ribs Brain Tail Heart Underbelly 17
  • 18. Buying robot views: 1M views for $800 18
  • 19. Why this is a bad idea: Google will catch you 19
  • 20. Slightly better cuts: incentivized views 20
  • 21. The Brain: How to Engineer It Brain Ribs Tail Heart Underbelly 21
  • 22. How many people are watching? What? 22
  • 23. What is your target audience watching? 23
  • 24. Understand the audience and competition Look at metrics on: • Audience size • Most popular content types and sub topics • Social media reactions • Viewer sentiment • Traffic Sources 24
  • 25. Metadata: what matters and why • Titles • Tags • Descriptions • Target links • Annotations 25
  • 26. Track YouTube search and social rankings 26
  • 27. The Right Feed: Paid Ads Brain Ribs Tail Heart Underbelly Feed 27
  • 28. Paid, owned and earned media work together Promoted Video Ad YouTube Ads YouTube Channel Social Sharing Much more cost- A video channel Build a community effective than TV and that you own and around your video online display ads control fully content Website Driving conversions through highly qualified website traffic 28
  • 29. YouTube ad placements: Choose carefully Best practices: 1. Use varying formats (search, in-display, pre-roll) 2. No need to stick to 30- second spots 3. Use time of day according to target 4. Geographic focus if necessary 5. Don’t always optimize for direct website clicks 29
  • 30. The Tail Brain Ribs Tail Heart Underbelly 30
  • 31. LUCK 31
  • 33. Engineering results: It all works together Organic YouTube Traffic Pre-campaign Campaign Channel subscriber growth Pre-campaign Campaign 33
  • 34. Summary • Heart: Know your audience before you create • Ribs: Share the passion and seed carefully • Underbelly: Don’t do it • Brain: Track and clone yourself to success • Right Feed: YouTube ads done right are worth it • Tail: Be ready when luck happens 34
  • 35. Get this presentation? Go to pixability.com/sxsw2013 • Bettina Hein, Founder and CEO  Email: hein@pixability.com  Phone: (617) 395 1461  @bettinahein • Rob Ciampa, VP Sales & Marketing  Email: rob@pixability.com  Phone: (617) 774-9600  @robciampa 35
  • 36. YouTube Advertising: How It Works 1. Select: 2. Place: 3. Call to Action: Choose one or Put ads where Users can click through several of your YouTube your target audience to your website for more videos as ads. already is. information.  Value for money: Charged per engaged video view, not per click or impression  Extremely flexible: Various cost per view (CPV) ranges available depending on format and targeting 36
  • 37. Does it have to be Gangnam Style? 37
  • 38. When should you buy incentivized views? • Never to inflate views • Awareness only – do not expect any action • When there is a good match of demographic • Example: promotion of video game launch on gaming site 38

Hinweis der Redaktion

  1. This is NOT actually a viral videoHeineken paid for these views
  2. In the real world, most marketers have to earn their audience. You can still get a ‘viral’ effect or free views if you produce content that people care about. This is a really small online building materials company from Canada that is giving Lowes and The Home Depot a run for their money.No, a simple video that caters EXACTLY to the needs of your audience is much more important. Kevin Doohan from Machinima will tell you more:Machinima may not have the largest audience, but they know their young male audience better than anyone.
  3. Free exposure to the right audience: Slow burners are better than spiking and then crashing and burning
  4. For example, haul channels frequently do give-aways of productsAnswer relevant questions: how to apply certain make-up, how to solve home improvement quandries
  5. What is seeding?
  6. One of our customers sprang for a seeding campaign. Any they got lots of views: almost 300k but only 17 clicked through to their site. The average YT ad campaign gets you 3.5% click-through.Beware when someone tells you that they’ll get this done for youMany operators pay people to blog about your video and include the video in the postsIs social sharing an end in itself? Even if those shares are happening in Hungary?
  7. Read quotesThese sites pay people that are desperate to earn a few bucks to watch you videos. Is this really the kind of audience that you want?Mention Facebook games – in game advertising might work if you are advertising snack food or a new game. Just be watchful about the demographics.
  8. So how
  9. How many people are watching?How are people finding your content?Who is watching?How in-depth is the content that they are watching?
  10. Go slower here….How do I find out what the right content for my audience is? You don’t necessarily have day-long creative forest retreats to find out what works, you can look at audience data (like our Caffeine software) to find out what people are watching
  11. So earlier I dissed certain types of paid views. Does that mean you shouldn’t pay for views? NOOO. But if you do it, YouTube is a unique ecosystemItallows for marketers to do precise targetingIt allows you to use your paid media spend to very deliberately increase the organic part of a brand’s video strategy.Promoted views fuel your earned media views by making these videos rank higher under ‘recommended videos’Those views drive more viewers to your channel, thereby increasing your views even more
  12. Example: beer ad at 6 am?
  13. Mentos
  14. Add Mentos
  15. Incredible and on-brand message
  16. Does it have to be Gangnam Style to be successful?