This document discusses different levels of active listening in coaching. It begins by outlining starting levels of listening that are not effective, such as having an agenda or judging. The document then describes three levels of increasingly effective active listening: ACC level focuses on surface listening but may still have an agenda; PCC level goes slightly deeper but can still be linear; and MCC level involves deep, exploratory, multi-layered listening where the coach learns from the client and activates the client's self-listening. The highest level of mastery in active listening involves consciously activating and maintaining one's coach state. The document concludes by listing inspirations for active listening.

1. ICF Competency 5 : Active Listening

3. What can we
learn
from introverted
people about
the power of
listening?

4. Your Mastery in Active Listening is
the Key to the Inner World of the Client …

5. Co-Creation/
unfolding of
New Patterns
Resources and new
options show up
Powerful Questioning while
holding the Generative, Coaching
Container creates awareness
Active Listening = Co-Exploring Deep Structure
EFFECT = Generative, Coaching Container opens
No, Judgemental, Defensive or Pre-Formatted Listening
EFFECT = The Generative, Coaching Container doesn’t open
5

6. Hold the coaching container.
What is your amplitude?

8. A c t i v e L i s t e n i n g
What shows up if we model this
competency?

9. Starting Level of Active Listening
•
•
•
•
No listening
Listening with an agenda
Defensive listening
Judging while listening
•
Growing from this level?

10. You won’t get in

11. ACC level of Active Listening
• Great active listening on surface or
verbal level
• Active listening but with an agenda:
•
•
•
•
Solving the problem of the client
Demonstrating knowledge, added value, …
Still limited to own MAP of reality
Growing from this level?

12. Verbal and non-verbal

13. PCC level of Active Listening
• Start of multi-layered, explorative
listening beyond words;
• You can still feel an urge to solve, to
help in the listening;
• Rather lineair listening;
•
Growing from this level?

14. What is being expressed through words?
What is the client showing about him/herself?
What is showing up between us?
What is he asking for without words?

15. MCC level of Active Listening
•
•
•
•
•
•
Deep, multi-layered, explorative listening;
The coach is learning from the client;
It’s not about coach-understanding but client-awareness;
Tuning in to the client, deep “soul tot soul” connection,
connecting with the oak in the acorn;
Non-lineair, cumulative listening;
The “self-listening” of the coachee is
activated so he/she starts learning to tune
in to what’s emerging, developing,
showing up through him/herself;

16. Words are heard as linguistic cues for deep structure?
What the client is expressing, is also sensed on a somatic
level (= energetic listening).
What is showing up between us and in all other
relationships (= systemic listening) is sensed.
What is (s)he asking for without words and how could this
fuel the pattern underneath the problem or towards new
resources?

17. Conscious Mastery of Active Listening:
“How do you Activate and Maintain
your COACH-state?”

18. Waar ik inspiratie haalde voor dit WEBINAR over
Active Listening:
• Lagen in communicatie -> Schultz Von Thun: “Hoe bedoelt
u?”
• Luisteren in organisaties -> Gervase Bushe: “Clear
Leadership”
• MetaModel v/d taal -> Bandler & Grinder: “The Structure of
Magic”
• Metaprogramma’s -> Gustinx & Durlinger: “Voorbij je eigen
wijze”
• Ziel tot ziel -> Gary Zukav: “Spirituele partners”
• Deep Listening -> Jack Pransky: “Somebody should have told
us”
• Je eigen bandbreedte -> Hal & Sidra Stone: “The Inner Critic”
• Luisteren -> Nancy Kline: “Time to Think. Listening to ignite
the human mind.”
• Brein en coaching -> David Rock & Linda Page “Coaching with
the brain in mind.”
• …

19. Philippe Bailleur
Ervaren Gids voor OrganisatieVernieuwing
pbailleur@livingsystemscoaching.be
Volg mijn blog: www.livingsystemscoaching.be