1. Summary
Work History
PHILIPPA AMAT
38A Cornwall Road , Barry CF62 9AF | (H) 01446738206 | (C) 07519288803 | philippaamat@yahoo.com
Highly effective management professional emphasising innovation and creativity in solving complex problems. Energetic and
results-focused with success in developing and leading diverse teams to achieve outstanding results. Seasoned Operations
Manager who excels at streamlining operations to decrease costs and promote organisational efficiency. Results-focused
management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into
outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Skills Cost reduction strategies
Project planning and development
Budgeting and forecasting
Customer relations specialist
Process improvement
Organised
Dependable
Telecommunications specialist
Network connectivity knowledge
Motivated team player
Time management
Systems Development planning
Project planning and development
Product launches
Strategic planning
Organised
Risk management
Finance background
Start-ups and turnarounds background
Management information systems
Project development and life cycle
Detail-orientated
Project management
Sales background
Budgeting and forecasting
Risk mitigation and management
Data analysis
02/1998 to 08/2010Director of Operations
Starbucks Coffee Company Inc. – Dallas, Texas
Managed a $52-million square foot office space employing 580 workers.
Reduced employee turnover by 26% through YTD.
Established project control procedures such as project forecasts and cash flow projections.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Completed 380 performance reviews each quarter, offering praise and recommendations for improvement.
Created and completed personnel action forms for all hires, terminations, title changes and terminations.
Assisted the diversity recruiter in complying with all corporate policies.
Assisted the diversity recruiter in complying with all corporate policies.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Conducted
financial and legal research and analysis for high net-worth individuals.
04/1994 to 01/1998Area Manager of Retail

2. Education
Wet Seal – San Jose, CA
Hired, trained and evaluated personnel in sales and marketing.
Planned budgets and authorised payments and merchandise returns.
Increased profits through effective sales training and troubleshooting profit loss areas.
Planned and directed staff training and performance evaluations.
Approved all sales staff budget expenditures.
Trained all incoming sales team members.
1989Bachelor of Business Administration: International Business
San Diego University - San Diego, CA
4.0 GPA
Student government representative
Principles of Operations Management course
Strategy and Problems in Management seminar
1992M.A.: International Buisness
San Francisco University - San Francisco, CA
4.0 GPA
Coursework in Accounting and Finance
Principles of Operations Management course
Coursework in Managerial Accounting and Corporate Financial Management
Strategy and Problems in Management seminar