The pipes of the mobile ad industry aren’t broken — they are in the process of being built. At this stage in the evolution of mobile, knowing what you don’t know is just as valuable as what you do know. While there are significant challenges in mobile ad:tech, none appear insurmountable. In fact, savvy agencies and brands are more excited by the potential for mobile measurement than concerned about current limitations. This session discussed how agencies and marketers are proactively addressing issues, what unique long-term measurement opportunities have been prioritized and why storytelling about mobile ad operations will be crucial to the mobile's industry's future growth.
20. “When a man walks into a room, he brings
his whole life with him. If you listen, he'll tell
you how he got there.”
21. "You are the product.
You feeling something.
That's what sells."
22. ”This device isn't a spaceship. It's a
time machine. It goes backwards,
forwards. It takes us to a place where
we ache to go again. It's not called the
Wheel. It's called a Carousel. It lets us
travel the way a child travels. Around
and around, and back home again... to
a place where we know we are loved.”
Don Draper, Mad Men
36. ROI supports needed investment
CACHING
AUTHENTICATION / AUTHORIZATION / SSO
PRESENTATION LAYER
DEVELOPMENT & ROLLOUT TOOLS
JAVASCRIPT FLASH SILVERLIGHT MOBILE WEB TELEPHONY
ECOMMERCE COMMON TOOLS
CONTENT
WEB ANALYTICS
MANAGEMENT
CATALOG
MERCHANDISING
MANAGEMENT
ALERTS PERSONALIZATION
OFFER MANAGEMENT CUSTOMER SUPPORT
SEARCH EMAIL
SERVICES LAYER
Orchestration Transformation Instrumentation Aggregation Caching
LEGACY AND THIRD PARTY SYSTEMS
FULFILLMENT ACCOUNTING CRM /
BILLING SYSTEMS CAMPAIGN MGMT
ENGINES PACKAGES SEGMENTATION
36
37. Across Platforms + People + Processes
OFFLINE IN
DISCOVERY / ANALYTICS GAP ANALYSIS
.COM SEARCH DISPLAY SOCIAL MOBILE APPS eMAIL
MEDIA STORE
TAGGING SOLUTION DESIGN
MEASUREMENT STRATEGY
KPI DEFINITION
DATA INTEGRATION & AGGREGATION
Unique
Reporting Customer Media
View
Analytics Targeting
37
38. Payoff is vision we have had for years
Bridging the measurement Leverage mobile data to
gap between in-store, online, inform optimization efforts
mobile web to understand across channels
and influence behaviors
App tagging versus multiple Apply new technologies such
web cookies to drive fullest as fingerprinting and UDID
consumer profile hashing
Optimizing across fragmented Access our deep partnerships
ad serving market to ensure with market leading mobile
efficient buying media players
38
For asserting your control and accountability—well, good news is, you’re already accountable. Leads, market share — you’re already responsible for outcome, and those outcomes are dependent upon your marketing technology capabilities. The CEO already thinks that digital marketing means marketing is now fully accountable for its performance and ROI.
This marketing technology branch doesn’t have to implement everything. It will do some—how much depending on the situation. But it will also work with IT, the product team, outside agencies, technology vendors, contractors. The key is for marketing to have “positive control” over these initiatives, not just at a high conceptual level, but at a technology implementation level. Because, as we’ve seen, those implementation decisions do not reside in a vacuum.
And that’s how we must embrace technology, as one of the fundamental building blocks of marketing’s new DNA. It must become part of the culture. Let’s talk about some of the benefits of doing that.
Now, I want to be clear—I am not advocating for another layer of management, I believe we’re increasingly in a flat-organization world. And I’m certainly not advocating for new C-level position—the CMO is the right person to be the unequivocal leader of all marketing.
And that’s really what a marketing CTO needs to do: manage the landscape a company’s marketing technology at both the 50,000 foot level and the 5-foot level, balance the big picture with the devil in the details.
Ultimately, the goal of the marketing CTO is to enable the CMO to wield technology as a strategic marketing capability. Analogous to relationship between a less-technical CIO and his or her CTO, or between a product CTO and the CEO. If the chemistry is right, this is a powerhouse combination.