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1. Managing Administrative Functions
23 – 24 February, 2015 |The Resource Space, Lagos, Nigeria.
This course is available for IN_HOUSE: For further information, please contact: Tel: +234 8037202432, Email:petronomics@yahoo.com. Web: www.thepetronomics.com

2. OVERVIEW
Rapidly evolving business environments means that
job roles today are very different from those
encountered previously. Administrators need to
learn, unlearn and relearn and be equipped with
the relevant knowledge and skills in order to
remain competent and relevant in the workplace.
Every employee plays a significant role in the
organization’s success and therefore responsible to
acquire management tools, concepts, techniques to
be more competent for an effective work delivery.
LEARNING OBJECTIVE
At the end of the training programme, participants
would have benefited as listed below;
• Gain insight into the responsibilities of
administrators.
• Value your role in your organization and
experience greater job satisfaction.
• Analyze planning and organizing skills to
achieve tasks.
• Develop office procedures for efficiency and
effectiveness.
• Develop office procedures, critical thinking
abilities and communication skills for greater
efficiency and effectiveness.
PERFORMANCE FOCUS
Our programmes are significant investment for
your workforce. They are designed to fill identified
industry knowledge gap and provide hands-on
applicable know-how that gives participants a
deeper insight on their deliverables. The various
modules are cultured to encourage stakeholders
to aspire the attainment of operational efficiency
along the business chain.
COURSE CONTENT
Administrative Function
• The role and duties of an administrator.
• Make your choice: to be a professional
administrator – staying proactive in a changing
workplace
Management Function
• Function of the management process.
• Identify the level of administrator’s position in
the management team
• Balance for people and task orientation skills.
o task skills: planning, organizing,
leading, controlling
o people skills: understanding yourself
and others
o relationship management
o assertive skills
Managing the office Functions
• Developing procedures
• Organising and processing mails efficiently
• Dealing with visitors
• Sourcing, negotiating and purchasing goods
and services.
• Managing and controlling office stock
• Handling petty cash, estimating cost and
monitoring expenditures
• Security and confidentiality
• Workplace health and safety issues
Developing your critical thinking skills
• What is critical thinking skills?
• Positive attitude for strong critical thinking:
COOL techniques
• Characteristics of critical thinkers
• Understanding the eight element of thought.
• Three thinking strategy: the ORA rule.
Improving your communication skills
• Communication process
• Non-verbal communication
• Listening skills
• Giving and receiving criticism
Business Ethics
• Rationale for ethics
• Significance of ethics in business
• A model for ethical decision making
• Practical application of decision making ethical
dilemmas
CURRICULUM
Administrative managers ensure there is effective
information flow and that resources are employed
efficiently across an organization. It involves all
types of business management and administration.
Any middle or senior manager who is involved in
the planning, coordinating, directing, or controlling
aspect of a business can be considered an
administrative manager.
WHO TO ATTEND
• Office management
• Administrative personnel
• Personal Assistant
• Technical Personnel
• Accounting Personnel
DELIVERABLES
Our training programmes are exciting learning
events. All participants during the programme
What I have learnt here will help me manage my work
and also my manager effectively. Jennifer (Nest oil)

3. entitled to all course materials and a certificate of
participation. On a written request, we shall
furnish you with a detailed report summarising our
perception of participants’ strengths, areas for
improvement and proposed action plans within
four weeks of concluding the course. Our
feedback process ensures your objectives are
achieved by the conclusion of our training process.
PROGRAMME FEE
The programme fee covers tuition, course
materials. Payment is due upon receipt of the
invoice. Our cancellation policy applies.
Managing Administrative Function - N105,000.00
per participant
IN-HOUSE TRAINING
Petronomics Training can work with your
organization to provide the course to meet your
budget at your convenience (time and location) in
the comfort of your working environment. This
collaborative effort, emphasize actionable learning,
the application of theory in practice and combine
core business skills/technical knowledge with
dynamic leadership training.
If you would like to discuss possible collaboration
in developing in-house training, please contact on
the details below.
REGISTRATION
To nominate a participant for this training, kindly
forward the details of your nominated participants,
(i.e. name, email address, telephone nos.) and
stating the course your participant are registered.
To nominate a participant for this training, kindly
forward the details of your nominated participants,
(i.e. name, email address, telephone nos.) and
stating the course your participant are registered.
Business Development Desk
Petronomics Training
Telephone: 08120996728
0803 720 2432
Email: ayantola.victoria@thepetronomics.com
petronomics@yahoo.com
www.thepetronomics.com
ABOUT US
At Petronomics, energy expertise is our resource
and inspiring competence is what we enjoy. The
application of knowledge in driving innovation and
ultimately possibilities is the catalyst that steer a
distinctive value proposition. Braced with
visionary advisory board, inspired/cultured
workforce and experience faculty, we provide
superior intellectual resource pool that bridge
competency gap for industry operators. The
benefits of our expertise are accessible through
learning programmes, research and conference
services; a blend that sets us as the preferred pool,
professionals approach to upgrade business skills
THE LEARNING APPROACH
In resourcing industry workforce competency, we
develop skills and experience that employer’s value
by offering a comprehensive range of flexible
learning options to meet their learning and
development needs through a broad range of
learning approach that offers intensive and
enjoyable experience to participants. Participants
benefit from lectures, case study analysis, group
discussion, workshop, and are also encouraged to
learn from other managers and professionals on
their programme by sharing ideas and experiences.
We place a particular emphasis on group work
where participants’ real life situations are used as
vehicles for learning.
FACULTY
Key to our approach is the quality to the faculty
members. Every faculty member on our 20
member team is rigorously assessed and
contracted in line with our Standard Operating
Procedure. Each of them understands that they
have to deliver training and supporting
documentation to the highest standard. They
comprise of professionals with outstanding track
records in their area of specialty. Whilst they
bring to bear several years of hands-on experience
in the industry, they are committed to knowledge
growth and have an understanding of the link
between strategy and knowledge capital.
LEARNING ENVIRONMENT
Our programmes are conducted in a decent and
cozy environment globally. We ensure that our
participants are relaxed to refresh in an ambience
well conducive for inspiring and creative
brainstorming that accelerate the learning curve of
individual participants. In consolidation of our
value chain, locations are carefully considered
using our five star QC indicator like security,
banquet facilities, accessibility and customer
services. Our programme team works with the
facility staff to ensure a personal and warm
welcome to participants.