The document describes SAP Screen Personas, a tool that improves user productivity on SAP systems. It does this by enabling customization of SAP screens through features like rearranging elements, hiding unnecessary fields, merging screens, and automating common steps. The document provides examples of customers who used Screen Personas to simplify processes, reduce training times, and increase efficiency. It also discusses how projected improvements in productivity, training costs, and data quality from using Screen Personas can fund the implementation project.

1. SAP Screen Personas
Productivity through Personalization
February 2014
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2. Intuitive Screens Enhance Usability

functionality
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performance
user
experience
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3. SAP Screen Personas improves user productivity
Productivity
Adoption
Training
Time
Clicks
More Simple
Screen Elements
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4. Modernize SAP without disruption
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5. Hide & Merge
Change
Colors
Automate
Steps
Conditional
Formatting
Change
Labels
Re-arrange
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6. Customer Success Stories

7. Mining company simplifies IT help desk
Customer Need
Reduce the number of screens, keystrokes to
complete common IT transactions
Project Results
1-click access to day-to-day functions
Automated many tasks, allowing employees to work
more efficiently
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8. University empowers maintenance workers
Customer Need
Simplify SAP usage for maintenance workers, reduce
training needs
Project Results
Deployed dashboard that provides 1-click access to
all day-to-day functions
Automated tasks to simplify processes
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9. Medical technology company simplifies quotation process
Customer Need
Sales team wanted to spend more time selling and
less time in SAP
Project Results
Streamline the quotation process from 8 screens to 2
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10. Gaming company improves call center efficiency by 233%
Customer Need
Make call center staff more productive
Project Results
Increase calls processed per hour from 6 to 20
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11. Entertainment technology company cuts clicks by 83%
Customer Need
Reduce data entry time for common transactions
Project Results
Reduced steps to create “equipment” from 30 to 5
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12. Seeing is believing
Live Demo
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13. Implementing Personas

14. Personas is part of a broader UX improvement process
Automate Where
Appropriate
Build Screens
Using Personas
Analyze Data
Requirements
Simplify
Processes
Identify
Processes
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15. The right team ensures a successful Personas project
Business Process
Expert
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Personas Expert
Design Expert
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16. Productivity savings can fund the Personas project
Improve user productivity
50-200%
User
productivity
•
•
•
•
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Number of users
% time spent on data entry
Per user annual salary
Improvement range: 50-200%
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17. Lower training costs can fund the Personas project
Decrease training costs
40-60%
Training
Cost
•
•
•
•
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Number of users
% trained annually
Training cost per user
Improvement range: 40-60%
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18. Less rework can fund the Personas project
Increase Data Quality
10-30%
Data
Quality
•
•
•
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Number of data entry errors annually
Average cost to correct each error
Improvement range: 10-30%
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19. Summary

20. Personas delivers productivity through personalization
Works on
SAP GUI (Dynpro Screens)
(Windows or Mac desktop, Win 8 tablet)
Requires
Business Suite (ECC 6)
Kernel 7.21 or higher (7.40 for HTML)
Not For
Web Dynpro applications, CRM, SRM, iPad, iPhone, Android
Availability
Personas 2.0 is available now
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21. More information
SAP Screen Personas
Product Page
http://www.sapscreenpersonas.com
Fact Sheet
http://wiki.scn.sap.com/wiki/download/attachments/298682098/SAP%20Sc
reen%20Personas%20information%20sheet%2024690_IS_24690_en.pdf
Demo Videos
http://www.youtube.com/watch?v=gquHYSGHol8 (intro)
http://www.youtube.com/watch?v=tpMdktziC_8 (basic scripting)
http://www.youtube.com/watch?v=h5ABusVy9I4(product tour)
Customer-Facing
Presentations
http://www.slideshare.net/peterspielvogel/
How-to instruction
videos
http://goo.gl/Y8I1s
Myth vs. Truth
blog series
http://goo.gl/B2MIO3
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22. Thank you
www.sapscreenpersonas.com
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