21. ? ??
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How do you delight a customer?
? ?
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22. Inizi parlando il loro linguaggio.
ééĺ訴äťĺçčŞč¨éĺ§ă
꡸ë¤ě ě¸ě´ëĽź ë§í´ě ěě.
Commencez par parler leur langage.
Beginnen Sie, indem Sie ihre Sprache sprechen.
Begin door hun taal te spreken.
č¨čŞă芹ăăă¨ăŤăăéĺ§ă
Start by speaking their language.
57. Oh, and value? Itâs more than just money.
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59. âThe focus of the advertisement is not the bed, but
rather the guest. Emphasizing people first is part
of the brandâs overall goal to help travelers work
smart, stay fit, eat well and offer the services and
amenities for travelers to have everything. Right
where they need it.â
70. Apple did it with the iPod and
iPhone. IBM did it by switching
from hardware to software.
Cadillac did it by connecting
with a younger audience.
And Oscar Meyer?
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ill
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80. $
10 $
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Retail business?
Instead of dropping prices on your high priced
products, create flanking products that deliver
lower price to lower value customers.
81. Service business?
Evaluate your customers and focus on those
with better cash flow. And donât forget to be
flexible with your margins. A smaller margin
today could create larger margins tomorrow.
98. .
pe titive
com dable.
I t âs f f o r .
ta base nt.
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ev t w
It âs i n s a g r e a g e o n
â
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