A summary of the findings of PES' customer survey conducted in July 2012 among PES' client base

1. PES Customer Survey 2012

2. Which of PES’ services do you
currently use?

3. Why did you choose PES?

4. What is the single, strongest
benefit of working with PES?

5. Which words do you associate
with PES?

6. And your top 3?

7. How likely would you be to
recommend PES?

8. What can PES do to exceed
your expectations?
• “Nothing at present”
• “No they are pretty good”
• “Continue with regular contact in respect of your areas of expertise”
• “Better communication in relation to information required to prevent
confusion and ultimately errors. Be specific”
• “Currently far exceeds”
• “PES already meet and exceed our expectations. Although currently we
work with PES on a relatively narrow range of projects they have
performed excellently and I hope to widen the scope of projects we
engage them on.”
• “Keeping us up to date on changes”
• “We have found PES have exceeded our expectations on all interactions
and projects to date. Please keep the prices down, be as responsive as
ever and continue to offer expert advice and you will continue to exceed
our expectations.”

9. What employee benefits do
you currently offer?

10. Do you offer an online
employee benefit solution?

11. Which services are you aware
that PES offers?

12. What would you like to read in
an email newsletter?

13. Which channels do you use
for business?

14. Which publications do you
read?

15. How do you prefer to
consume information?

16. Would you be happy to give
PES a testimonial?

17. PES Customer Survey 2012