This document summarizes a presentation given by Jim Schmitt from Raymond James and Dean Taylor from Perficient on how Raymond James streamlined its business processes using IBM technologies. Raymond James is a financial services firm that wanted to reduce risk, increase automation, improve efficiency and controls for its money movement processes. It implemented a solution using IBM BPM, Message Broker and other technologies that reduced the process cycle time from 24-48 hours to under 1 minute, automated over 12 steps, and reduced reject rates by 71%. The project was a success due to a team with skills in business process improvement, development, architecture and testing.

1. Achieving Improved Client Experience
Through Streamlined Process
IBM InterConnect 2015 Conference
Jim Schmitt – Sr Manager of Business Technology @ Raymond James
Dean Taylor – Technical Architect @ Perficient, Inc. Session ID: BTA-5252

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About Raymond James
Raymond James is a publicly traded, global company with distinct business units that serve a
variety of clients. Headquartered in St. Petersburg, Florida, we have grown into one of the
largest independent financial services firms in the United States. And, more than 50 years
after our founding, we remain true to our core tenets of conservatism, independence, integrity
and putting clients first – laying the groundwork for financial strength and stability.

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* As of 11/28/2014
Founded in 1962
Public, NYSE: RJF
> 10,000 associates worldwide
> 6,200 financial advisors
> 2,500 locations
(United States, Canada and abroad)
> 2.5 million client accounts
Over $475 billion in client assets under
Administration

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ABOUT PERFICIENT
Perficient is a leading information
technology consulting firm serving clients
throughout North America.
We help clients implement business-driven technology
solutions that integrate business processes, improve worker
productivity, increase customer loyalty and create a more agile
enterprise to better respond to new business opportunities.

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Award-Winning Trusted IBM
Consulting & Solutions Firm
Founded in 1997
Public, NASDAQ: PRFT
2014 projected revenue ~$454 million
Global delivery centers in China and India
>2,600 colleagues | Dedicated solution practices
~90% repeat business rate
• Local Business Units in over 20
major US Cities
• 30+ IBM Awards:
• 2015 Beacon Award Winner – Analytics
• 2014 IBM Innovation, Pure & Simple Outstanding
Collaboration Award
• 2014 IBM Collaboration Solutions Best Digital Experien
Award
• Solution Integration Award 2012
• 3x Lotus Distinguished Partner
• Best Portal Solution Award 2010
• Industry Focused & Authorized:
• Healthcare, Retail & Financial Services

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sessions, or with any Perficient
colleague.
Post at #IBMInterConnect and tag
@Perficient_IBM
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30 hot new Selfie Sticks!

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Problem to solve?

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The Problem

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Statistics (Before)
24-48 hrs.*Process Cycle Time
100%% Request Reviewed
0# Automated Steps
Up to 12# Systems Accessed
3.5%Reject Rate
NoneRisk & Control
Document Status OnlyVisibility & Status
0Integrations

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Reduce
Risk
Increase
Automation
Improve
Efficiency
Improve
Controls
Business Drivers

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Reduce
Risk
Reduce Risk
Every Request is Reviewed
100% Manual
Back-End Risk Mitigations
No Front-End Controls

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Increase
Automation
Automation & Efficiency
Improve
Efficiency
Reduce Human Interaction
Streamline User Interface
Automate System Integrations

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Improve
Controls
Improve Controls
Exposed Process Values
Integration with ODM
Error Handling

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Team Built for Success
Success
Business
Process
Improvement
Analysts
BPM
Development
Team
Enterprise &
Data
Architecture
Project
Management
Quality
Assurance
Performance
Testing
Application
Administration
& Oracle
Teams

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Evolve to Succeed
Phase 1
Functionality
Phase 2
Features
Phase 3
Expansion

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Money Movement

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Technology
Application Tier
• IBM Business Process Management (BPM) - used for UI and orchestration of process
• ASP.net used for integrating Active X Controls
Integration/Service Tier
• IBM Websphere Message Broker (ESB) - enterprise
• Operation Decision Manager (ODM) - rules engine
• IBM Websphere MQ - used for integration to mainframe
Data Tier
• Oracle - app specific repository
• Microsoft SQL Server - legacy repositories
• HP Nonstop (mainframe) - used for official books and records

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Key Integrations

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GUI
Print
Corporate
Branches
Operation Centers
BPM
SOR
Check Director Service
(COTS)
PCLActiveX
PDF
Check Printing
Service

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Corporate
Branches
Operation Centers
BPM
SOR
Wire
SWIFT
Service
IBM
SWIFT
Support
Pack
SWIFT Alliance
Access
SWIFT
Network
WMB

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Revisiting the Numbers

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Statistics (After)
< 1 min*Process Cycle Time
< 6%% Request Reviewed
12# Automated Steps
1*# Systems Accessed
1%Reject Rate
Separation of DutiesRisk & Control
Detailed Process StatusVisibility & Status
18Integrations

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Big Win!
Annual Cost
Savings
~$500k
Process Cycle
Time
24-48 hrs. < 1 min WOW!
Request
Reviewed
100% < 6%
94%
Reduction
Reject Rate 3.5% < 1%
71%
Reduction

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Q & A

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Session
ID
Title Date Time Location
5215a
Blue Shield of California: Improving Service
and Competitiveness with IBM
PureApplication System
Tue, Feb 24 9:30 AM - 10:30 AM Breakers B
6578
Creating a Smarter Shopping Experience with
IBM Solutions at Carter's
Tue, Feb 24 11:00 AM _ 12:00 PM Reef Ballroom F
6623 Adopting DevOps Concepts with IBM
Enterprise Solutions
Tue, Feb 24 1:00 PM - 1:20 PM Theatre
5252
How Raymond James Streamlined Its
Business Processes to Meet On-Demand
Changes
Tue, Feb 24 5:30 PM - 6:30 PM Palm B
4996
Learn from IBM UrbanCode customers
who're achieving 10x improvements or more
in app delivery
Wed, Feb 25 9:30 AM - 10:30 AM Islander Ballroom A
5588
Transforming Healthcare One API at a Time
at Kaiser Permanente
Wed, Feb 25 12:30 PM - 1:30 PM Lagoon L
5215b
Blue Shield of California: Improving Service
and Competitiveness with IBM
PureApplication System
Thurs, Feb 26 10:00 AM - 10:50 AM
Meet the Experts
Forum #1
YOU’RE INVITED! PERFICIENT AND CLIENT SESSIONS

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