1. Penny Long
2793 Cappel Court Hebron, KY 41048 (859) 802-1619 (cell)
tattoopenny@yahoo.com
Result-orientedindividualwith9yearsexperience inOutboundandInboundSupervision. Self starter,
quickly productive innewsituations.
Confidentteamleaderwithprovenabilitytosolve problemsandeffectchange. Enthusiastic;will do
whatit takesto getthe jobdone. Excellentcommunicatorandstronginterpersonal skills. Able togain
cooperationandconfidence atall levels.
Inbound/Outbound Supervisor
Innotrac, Inc. (Target.com)
Hebron,KY
As Inbound Supervisor October 2011- Currently working
 Facilitate team workflow management, workforce scheduling, and team member
placement to ensure the facility and company goals are successfully met or exceeded.
 Conducts meetings and keeps the staff informed of changes to the policy, procedures,
goals or problems.
 Writing documents of all Inbound policies and procedures to ensure that the facility is
compliant with all Clients served.
 Responsible for the day-to-day operation of the warehouse receiving and inventory
control.
 Communicates and enforces company policies, dress code, work rules and performance
standards.
 Prepares manufacturing reports used in monitoring the operation for continuous
production.
 Complete tasks involved with the receipt of deliveries. This includes scheduling
appointments, dealing with carriers, unloading incoming product, verifying accuracy of
product vs the purchase order.
 Coordinate and/or perform safety audits and inspections, investigate all
accidents/incidents and report out to management. Develop corrective action plans as
a result of these investigations and implement plans.
 Maintain and actively promote a safe working environment per OSHA guidelines and
training requirements.

2. PennyLong’sResume
Continued….Page 2
As Outbound Supervisor June 2006-October 2011
 Plans, organizes and supervises the delivery function of the department ensuring timely
and efficient delivery of high quality products
 Tracks and analyzes functional metrics; calculates estimated costs associated with the
shipping/delivery function and recommends appropriate alternatives.
 Supervises and directs all job related activities and other support staff engaged in the
loading of freight while working with Plant Managers to ensure the product, equipment
and paperwork is available for review.
 Recruits, interviews and makes selection of all Outbound positions.
 Provides initial and on-going training and evaluation to assigned personnel related job
duties and performance expectations using programs to motivate employees in order to
improve performance and quality of work.
 Communicates goals and objectives, applies company policy, staffs, trains, coaches,
recommend salary increases, administers discipline, insures positive employee relations
and reviews the performance of employees.
Comair, Inc. July 1988-March 2006
Erlanger, KY
As Information Technology Supervisor
 Complies and conduct performance reviews and recommending salary changes,
termination, training and development, setting accountabilities.
 Provide a 24-hour on call support for escalated calls and customers complaints.
 Coordinate activities of employees providing help desk support services.
 Monitor and track call reports and tickets created by the Help Desk support analyst.
 Attend weekly status meetings to discuss work being performed, team successes,
projected work, problems encountered and problems anticipated.
 Purchase, deploy and manage standardizing desktop and laptop computers across
Comair Campus/Regional areas which meet the needs of all lines of business yet also
maintain a low total cost of ownership. Maintain an accurate asset inventory of all
desktop and laptop computers, peripherals & software, especially where vendor
licensing issues are concerned.

3. PennyLong’s Resume
Continued….Page 3
 Generate detailed procedural documentation for existing and future procurements,
licensing, maintenance and warranty support related information. Seeks ways to
continuously improve reports and reporting methods. Presents periodical department
metrics reporting to Senior Management.
Certifications
CompTia A+ Certification
Help Desk Manager Certification
 Strategic Role of Support Center
 Management Skills
 Business Alignments
 Operational Management
 Technology Management
 Human Resources and Team Development
IT Service Management (ITIL) Certification
 Service Level Management
 Financial Management for IT Service
 Availability Management
 Security Management
 Problem Management
 IT Service Continuity Management
 Capacity Management
 Change Management
 Release Management
 Incident Management
 Service Desk
References
Available upon request