The Flow process for Suffolk University Registration Office

1. Suffolk University Office of Register
Pengqia Chen

2. Weaknesses Analysis
• Complex register process
• Poor process management
• Long waiting time in queues
• Direct impact on student satisfaction
• It is more busy during the register days

3. Initial Flow chart

4. Suggestion#1
• Create a registration form Drop Box during the registration week

5. Suggestion#2
• Students allow to Email their registration forms to the office
• If any question, feel free to contact the registration office and
advisor by Email

6. Suggestion#3
• University allow faculties, advisors, and officers/ Coordinators
help the students to do the registration over phone and online.

7. The Best Suggestion

8. The Best Suggestion. Cont.
• Minimized the process of the registration for students
• Maximized the save of resources such as paper forms, labor
employees, and time etc.
• Meet the satisfaction of our students
• The registration process become more easy and efficiency

9. End of the Presentation