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CRO
Fantasy to reality
Digital Elite Camp 2017
Pauline Marol
Head of Product @ Balinea
2016
20
Tests per month
100K
Sessions/day
2017
2
Tests per months
10K
Sessions/day
Be Honest
What’s your CRO profile?
Some
CRO
No
CRO
Continuous
Optimization
What am I short of?
Money
Skill Traffic
Why testing if you’re a SME?
YOU ARE
WRONG
Why testing if you’re a SME?
YOU OUGHT IT
TO YOUR
CUSTOMERS
Why testing if you’re a SME?
YOUR TEAM
NEEDS IT
AB testing with low traffic
and/or resources
Invest in training
Work harder on your homework
No random ideas
- Voice of customers
● Customer service
● NPS feedback
● Sales
Work harder on your homework
No random ideas
- Basics Analytics
● Funnel
● Exit pages
● Form analysis
● Event tracking
Focus on micro-conversion
Pages per visit
Exit pages
Next page path
Clicks
Traffic sources
Consider lower statistical significance
Statistical
significance
95% 90% 80%
Visits per variation 350k 330k 300k
# of days for the
test 70 66
60
Baseline conversion rate : 6%
Minimum Detectable effect: 3%
Don’t be tempted by multivariate testing
Test only on your top pages
Test radical changes
Test radical changes
INCONCLUSIVE
LOSER
Keep the process simple
If you can’t do AB testing
Sequential testing
Invest in Other (cheaper) tools
Cheaper options than
AB testing:
- Heatmap
- Session replays
- Form analysis
- Mouse tracking
- Funnel analysis
- ...
Invest in other (cheaper) tools
Invest in other (cheaper) tools
Use survey technology
User testing
User testing
Call your customers
No excuse
Skill
Training
Light process
Skill
Training
Light process
Traffic
Micro-conversions
Homework
Lower significance
Top pages
Radical changes
Sequential testing
Skill
Training
Light process
Traffic
Micro-conversions
Homework
Lower significance
Top pages
Radical changes
Sequential testing
Money
Cheaper Tool
Survey
Skill
Training
Light process
Traffic
Micro-conversions
Homework
Lower significance
Top pages
Radical changes
Sequential testing
Money
Cheaper Tools
Survey
User Testing
Call customers
Thanks!
ANY QUESTIONS?
@ pauline.marol@gmail.com
In Pauline Marol

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Pauline Marol - From Fantasy to Reality – How to Do AB Testing in a Small Company