Paolo Diomede

Rome Area, Italy, PE Italy

Senior Program Manager at OpenText

Technology / Software / Internet

No matter what industry we are in, we are all in the People business. We will only be successful if we really get to know our Customers and colleagues. Listen, listen and listen to them. Ask questions and then act quickly! Working in Customer Service is a fantastic experience because every day you have the opportunity to work with People, from different countries, cultures and habits. This is extremely challenging and at the same time it enriches you every single day. Enhancing the level of customer satisfaction is the key to build a long term and trusted relationship with your customers, no matter what product or technology you are selling, the real success is to make your customers ...