2. NPower’s Mission
To inspire and empower nonprofits to use technology
to better serve our community.
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
3. NPower’s Services
Affordable technology services to help
other nonprofits
Technology consulting
Infrastructure design and implementation
Ongoing network support
Application/Web Development
Technology Training
NPower PA has 350 members;
100+ organizations use us for outsourced IT management
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
4. Technology Consulting Services
Strategic Technology Planning – aligning your technology to
your business goals
System Requirements – identifying and documenting
requirements for data systems and web sites
Project Management – working with your team and IT
vendor to ensure projects are completed on time and on
budget
Business Continuity/Disaster Recovery Planning –
identifying your threats, vulnerabilities, risk reduction
strategies and associated costs
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
5. Infrastructure Design and Implementation
Network Connectivity – providing secure Internet or site-to-
site connections
Server Installations – replacing or adding servers to your
environment using best practices
Virtualization – implementing virtualization technology to
reduce hardware, provide redundancy
Backup Systems – implementing backup systems to protect
your data
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
6. Ongoing Support
Onsite Support – regularly scheduled visits by NPower
technicians to perform maintenance and other tasks
NPower Help Desk – 8 x 5 toll free support with Level 2
escalation ensures issue tracking and resolution
Managed Service – provides 24 x 7 patch management and
monitoring for all PCs and servers in the network
NPower On-Site – dedicated NPower technicians onsite at a
fraction of FTE cost
NPower PA has been providing on site Scheduled Support for Philadelphia area non profits for over
5 years. This service has improved the stability and security of over 100 non profit networks.
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
7. Application/Web Development
Application Development – customizing software packages
or programming complete applications to meet your
business requirements
Web Development – user interface design, Content
Management System (CMS) for easy content
changes, backend functionality development
Online Tool Integration – adding Web 2.0 functionality to
existing or new websites, integrating third party systems (e-
commerce, e-newsletters, advocacy programs)
Application Support – working to support and enhance
existing applications in your environment
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
8. Technology Training
No investment in technology is complete without training
on how to use it properly.
We offer a full range of classes for individuals on topics
ranging from common software applications to more
advanced technology solutions in our training lab
In addition, we offer customized training, dedicated
classes, and a mobile computer lab.
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
9. Contact Information
1211 Chestnut Street, 4th Floor
Philadelphia, PA 19107
215-557-1559
Linda Widdop Patrick Callihan
Director of Technology Services Executive Director
linda@npowerpa.org patrick@npowerpa.org
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution