My keynote for the Access Services Conference at Georgia Tech University, November 12, 2015

1. Access Services Conference
Unlocking the 21st Century
Georgia Institute of Technology, Atlanta Georgia, November 12, 2015
Peter Bromberg | PeterBromberg.com

2. Courtesy of Flickr x-ray delta one (CC BY-NC-SA 2.0) http://www.flickr.com/photos/x-ray_delta_one/5868803382
Getting into the right head space

3. Why Are We Here Today?

4. Here

5. Here

6. Here

7. Here

8. Here

9. Here

10. Here

11. Here

12. Here

13. Why Are We Here Today?

14. Today

15. Why Are We Here Today?

16. World population: 7,300,000,000
Ever Lived: 108,000,000,000
http://www.flickr.com/photos/nationallibrarynz_commons/3326203787/sizes/z/in/photostream/ (no known copyright)

17. David:Too much, there's too much
f*#%ing perspective now.
Nigel: It really puts perspective on
things, though, doesn't it?

18. Why Are We Here Today?

19. Why Are We Here Today?
http://www.youtube.com/watch?v=Upm9LnuCBUM&t=1m25s

20. “Unlocking the 21st Century”
Why Are We Here Today?

21. Change
the absolutely crazy
historically unprecedented
accelerating pace of
or…

22. http://www.flickr.com/photos/rachel_s/2906095941/

23. It all happened so fast…
http://www.flickr.com/photos/rachel_s/2906095941/

24. “There is nothing permanent except change.”
- Heraclitus of Ephesus, circa 500 B.C.E.

25. Exponential Pace of Change
1.5 mill yrs lever, wedge
500,000 yrs control of fire
50,000 yrs bow & arrow
5,000 years wheel and axle; sail
500 years printing press with movable type; rifle
100 years Automobiles
55 years Satellites
32 years IBM Home Computer
28 years Windows / Mac
20 years World Wide Web. IBM Simon PDA (1 hour battery)
11-16 years iPod, Netflix,Tivo, Sirius
6-10 years WiFi, Broadband, Blogging, Skype, Pandora
4-6 years iPhone, Android, App Stores, Geolocation
< 6 years Smartphones, SMS, Cell phone ubiquity,Twitter, Facebook
< 3 years
Tablets, iPads, Cloud, Instagram, Snapchat,
AMAZON-APPLE-GOOGLE-FACEBOOK

26. Best Comedy
2014
Transparent
(Amazon)
Best Comedy
2009
30 Rock
(NBC)

27. The pace of change is accelerating
and the progression is exponential.
Indeed … we find not just simple
exponential growth, but “double”
exponential growth, meaning that
the rate of exponential growth is
itself growing exponentially.
- Ray Kurzweil, Author, Inventor, Futurist
https://www.facebook.com/blog/blog.php?post=112344532130http://www.kurzweilai.net/the-law-of-accelerating-returns

28. Change & Customer Expectations
“Everything’s amazing and nobody’s happy”
-Louis CK

29. Change & Customer Expectations
“Is the speed of light to slow for you?” -Louis CK
https://www.youtube.com/watch?v=uEY58fiSK8E

30. Unfreeze/Change/Refreeze
www.flickr.com/photos/circulating/3251962169 Kurt Lewin

31. Permanent Whitewater
http://www.flickr.com/photos/nukeit1/244167779/

32. • Mobile /Smartphones
• Tablets and iPads
• Faster Everything
• Cloud Storage, cheap memory
• Apps
• Social
• Sharing
• From Consume to Create
• Wearables / Ambient
Trends: Technology
http://www.sharenator.com/The_Cell_Phone_Thread/68456/old_cellphone-37356.html

33. • CONVENIENCE (anytime, anywhere)
• On Demand
• Choice
• Multiple Channels and Devices
• Power of Place, Need for Space
• Personalization: Customize/Curate
• Signal to Noise Issues
Trends: Expectations and Needs

34. Access Services
What’s the Point?

35. VISIBLE
THINKING
Because you
follow “Thinking”
Follow
Topics Related to Happiness
Find more topics to follow
Self-improvement
Amazing
Productivity
Exercise
Philosophy
Movies
TV
Personal Organizing

36. Access Services
What’s the Point?

37. FutureProofing

38. “Prediction is very difficult,
especially if it’s about the future.”
- Niels Bohr

39. FutureProofing
The organization

40. Agile
Flexible
Adaptable
Innovative
Responsive
Flatten the Organization
Photo cc license 2.0 courtesy flickr user Chrissy Eliza
http://www.flickr.com/photos/chrissyeliza/4142314898/sizes/l/in/photostream/

41. Less Hierarchy
Shared Vision
Bias for action
Bias for risk-taking
Employee empowerment
Photo cc license 2.0 courtesy flickr user Chrissy Eliza
http://www.flickr.com/photos/chrissyeliza/4142314898/sizes/l/in/photostream/
Flatten the Organization

42. - Have no formal authority
- Are passionate & engaged
- Motivate others
- Initiate new ideas
- Seek others’ opinions
(Emergent Leadership concept from Peter Northouse)
Nurture “Emergent Leadership”
Image: http://www.makingadifferencedaily.com/apps/vblog/

43. FutureProofingYourself
Being a Change Ninja
Photo Courtesy Flickr user jbhill | https://www.flickr.com/photos/26756905@N07/2546096667 (CC BY 2.0)

44. Experience is not
what happens
to you.
It is what you
do with what
happens
to you.
- Aldous Huxley
www.flickr.com/photos/amandafrice/3046548439/

45. Extreme Self-Care
True Facts From Dr. Science

46. Human Beings: A Manual

47. Courtesy Flickr user kevin dooley(CC BY 2.0) http://www.flickr.com/photos/12836528@N00/2811161524/

48. Sleep
Library of Congress. No known license:: http://www.flickr.com/photos/library_of_congress/2162949251 /

50. Eat Well
(and often)
Courtesy of Flickr user Mike_tn (CC BY-NC-ND 2.0) http://www.flickr.com/photos/beginasyouare/290953222/sizes/o/in/photostream

51. Flickr user: mightyboybrian/ https://www.flickr.com/photos/97058136@N00/4321314167 (CC BY-NC 2.0)

52. “The greatest weapon we have
against stress is to choose one
thought over another.”
- William James

53. Mindfulness
And
Emotional
Intelligence

55. See free mediations at: http://marc.ucla.edu/body.cfm?id=22

56. The
Happiness
Secret to
Better
Work
/

57. /
Flickr user katewares https://www.flickr.com/photos/katewares/6101003523/ (CC BY-NC 2.0)

58. Flickr User: streetmatt https://www.flickr.com/photos/119760624@N05/15761889077/ (CC BY 2.0)

59. Taking care of yourself
Mindfulness Meditation
Prayer
Nature
Pets
Appreciation
Celebration
Altruism
Resonant Relationships

60. Emotional Contagion

61. Emotional Contagion

62. Emotional Contagion

63. Future Proofing
A Coaching Model
Do – Assess - Learn

64. Action+ Reflection = Learning
Assess what is, then ask…
1.What do you want?
2. What have you tried?
3. What was the result?
4. What else can you do?
5. What WILL you do?
Modified from Steve and Jill Morris’ Leadership Simple

65. Boosting Resourcefulness
http://www.flickr.com/photos/danisarda/4043404303/sizes/l/in/photostream/
(CC BY-NC-SA 2.0) Flickr user: ~Oryctes~

66. Where are attention goes, our energy goes
Where our energy goes, action follows
Where actions are taken, results follow

67. It all starts with Attention

68. Future Proofing
Don’t Go it Alone

69. Make Something Up (and steal the rest)
http://www.flickr.com/photos/nationaalarchief/4193508328 (no copyright)

70. There has never been a better time
in the history of humanity to
Steal The Rest
• Conferences
• Associations
• Consortia
• Literature
• Personal Networks
• Slideshare.net
• Vendors
• Social Media
• Webjunction
• Blogs
• Facebook Groups
• LinkedIn Groups
• Webinars
• Listservs/Forums

71. Futureproofing
Yes, and…

72. Photo: http://www.huffingtonpost.com/contributors/dr-mary-catherine-bateson/headshot.jpg
“Take an Improv Class”

74. “While many creative people in Hollywood are floundering
in the media sea change, Poehler is surfing.
"It all goes back to improv," she says. "It’s
all about flexibility, about not knowing what’s going
to happen next. You have to listen and stay in
the moment.You have to play with people who
will support you. You have to get comfortable
with being uncomfortable.”
Fast Company: m.fastcompany.com/3045739/most-creative-people-2015/amy-poehler-is-really-making-herself-uncomfortable

75. Make
Your Favorite Question

76. We cannot predict the exact details of
the future, but we can have a hand in
shaping the heart of the future,
including its context of meaning and
our commitment and courage in
advancing into the unknown.
- Robert K Cooper, Ayman Sawaf, Executive EQ

77. “Choosing to act on ‘what matters’
is the choice to live a
passionate existence…
Acting on what matters is a stance
whereby we declare we are
accountable for the world around us
and are willing to pursue
what we define as important.
- Peter Block

78. Thank you!
http://www.flickr.com/photos/darwinbell/2602728681
Peter Bromberg
Peterbromberg.com | peterbromberg@gmail.com
Bibliography available at:
http://www.peterbromberg.com/keynotes/accessbib/

79. Deleted Scenes

80. Axe photo: CC BY-NC-ND 2.0 www.flickr.com/photos/shaggyhill/5599951059/
Soup photo: CC BY-NC-ND 2.0 www.flickr.com/photos/21130538@N04/2448845969/
Research from Jonathan Haidt, author of The Righteous Mind: Why
Good People are Divided by Politics and Religion suggests that…
Relationship
Trumps Reason

81. 60 years of research in social
science shows that you don’t
convince people through
rational argument.
You convince them with
emotional argument and then
use rational arguments to
make yourself feel better.
-Dr. Richard Boyatzis

82. Axe photo: CC BY-NC-ND 2.0 www.flickr.com/photos/shaggyhill/5599951059/
Soup photo: CC BY-NC-ND 2.0 www.flickr.com/photos/21130538@N04/2448845969/
What do an axe and a bowl of soup
have to do with each other?

83. Starbucks

84. Twitter

85. What assumptions
are we making
that no longer serve us?

86. Sharing

87. Twitter -- Context

88. Everything is customizable

89. Ibeacon and Ambient

90. http://www.flickr.com/photos/radiorover/2787677403/
Communicating Value: User Centered
http://headrush.typepad.com/creating_passionate_users/2007/04/index.html

91. Henry Ford said that
if he had asked
people how they
wanted to improve
their transportation
they would have said
faster horses. http://www.flickr.com/photos/danshouse/163331027/
Ask them what they want
(but don’t stop there)

92. The best time to plant
a tree was always
20 years ago.
The second best time
is always today.
www.flickr.com/photos/yahya/132963781

93. Create Partnerships

95. From: http://ideas.ted.com/the-secret-ingredient-that-makes-some-teams-better-than-others/

96. Between stimulus and response
there is a space.
In that space is our power to
choose our response.
In our response lies our growth
and our freedom.
- Viktor E. Frankl

97. Trust is the conduit
for influence. It’s the medium
through which ideas travel.
If they don’t trust you, your ideas are just
dead in the water. Having the best idea
is worth nothing if people don’t trust you.
- Amy Cuddy
CC BY-SA 2.0 https://www.flickr.com/photos/42275232@N00/43253572/