In this module we will discuss :- Know your orders tab on seller app How to process orders on seller app?

1. In this module we will discuss :-
1. Know your orders tab on seller app
2. How to process orders on seller app?
Seller app- Orders

2. Know your orders tab on seller app
Tap on the icon to open
navigation tabs
Tap on orders tab
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3. All your new orders will
reflect in new orders
tab
Tap here to select date
range
Choose date range and
apply date filter to view
orders datewise
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Know your orders tab on seller app

4. You can search the
orders by tapping on
search icon and enter
details to search
You can enter Order
ID/Item ID/Seller SKU
ID and tap on search
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Know your orders tab on seller app

5. Last mile delivery (LMD)
sellers
Non last mile delivery (Non LMD) seller
• LMD sellers are those who use end to end
logistic service of Paytm Mall
• Sellers who do not use Paytm Mall logistic service and
they have to fulfil the logistics related requirements on
their own
There are two types of seller who processes orders accordingly
How to process the orders on seller app?
SELLER
Paytm
Mall’S
COURIER
PARTNER
CUSTOMER SELLER SELLER’S
COURIER
PARTNER
CUSTOMER

6. Steps to process orders
Tap on create
shipment to process
the order
Courier name-
Packing slip and
manifest will be sent to
your registered email id
Tap on submit to
confirm
You will receive a
popup of shipment
created successfully
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How to process the orders on seller app?

7. Select your order in to
ship stage
Tap on Email icon, so
that the manifest and
packing slips emailed
successfully
Tap on Download icon
to download the
manifest and packing
slip on your phone
Your order moves to
“To ship” stage
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How to process the orders on seller app?
Note- Take the print out of packing slip and manifest from your email id

8. Here you can view the
status of your shipment
Your order moves to in
transit
You can Track
Shipment your order
and can know the
delivery status
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How to process the orders on seller app?
Note- If SLA is breached , the order will be cancelled and you will be charged with a cancellation fee

9. Your order will move to
Completed tab
Here you can view
delivered, cancelled
and returns from the
dropdown
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How to process the orders on seller app?

10. Steps to process orders
Tap on mark shipped
Enter AWB no.
Select courier from
the dropdown
Tap on submit
You will receive a popup
of marked shipped
successfully
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How to process the orders on seller app?
Note– AWB is a document that accompanies goods shipped by courier to provide detailed information about the
shipment and allow it to be tracked. You will have to ask your courier partner to generate AWB number in
advance.

11. Your order moves to in
transit
Tap on Track shipment
to track your order and
know the delivery status
Your can view the order
details in track
shipment
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How to process the orders on seller app?
Note- If SLA is breached , the order will be cancelled and you will be charged a cancellation fee

12. Your order will move to
Completed tab
Here you can view
delivered, cancelled
and returns from the
dropdown
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How to process the orders on seller app?

13. Thanks everyone!
For any query please raise a ticket on support